Manager Customer Service

KRISTAL DAY

**** * ******* ***, ********, TX ****4 361-***-****

*******@*****.***

EXPERIENCE

SEPT 2007 – NOV 2018

MANUFACTURING BUYER, HORTON AUTOMATICS

I purchased parts used in the manufacture of automatic doors. I was able to save the company $150,000 a year by resourcing motors. I also resourced some castings to China which saved the company $183,000 annually. I earned my Certified Professional in Supply Management (CPSM) certification. I was a part of the Oracle implementation team when our company switched ERP systems.

APRIL 2004 – SEPT 2007

STAR ACCOUNT MANAGER, HORTON AUTOMATICS

I was a project manager for national account sales. I managed contracts with customers as well as shop drawings and insurance and coordinated installation of automatic doors with our distributors and the general contractors.

SEPT 2001 – APRIL 2004

PARTS COORDINATOR, HORTON AUTOMATICS

I entered parts orders from our distributors and was one of two people handling customer service calls and replacement parts orders.

EDUCATION

AUG 2007

BACHELOR’S DEGREE, TEXAS A & M UNIVERSITY-CORPUS CHRISTI

Received my Bachelors’ degree in Business Administration with a major in business management.

NOV 2013

CERTIFIED PROFESSIONAL IN SUPPLY MANAGEMENT, CPSM

This certification replaced the Certified Purchasing Manager. It encompasses not only procurement, but all of supply chain including warehousing and logistics.

SKILLS

• 11 years purchasing experience

• Very organized • Oracle and JD Edwards ERP systems

• Proficient with Microsoft Office

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