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Customer Service Manager

Location:
Pretoria, Gauteng, South Africa
Posted:
January 02, 2019

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Resume:

Millicent Douglas

CONTACT

Kerstrel Cresent, Midrand, 1685

079-***-****

ac73mw@r.postjobfree.com

PERSONAL INFORMATION

Date of Birth: 12 November 1984

Nationality: South African

Marital Status: Single

Driver’s License: Code 8

Languages: English, Afrikaans, Zulu, and Sotho

Notice period: One Calendar Month

Health: Excellent

SKILLS

Computer Literacy:

MS Office, Word, Excel, PowerPoint

Pastel Revolution

Knowledge of AS400

Email, Internet

Professional Skills:

Clerical experience

Co-ordinate Office Activities

Data Entry

Ability to work under pressure

Initiate any task

Work in a group or independently

Ability to be a Team Leader

Always willing and eager to learning

Organizing plaining

Excellent communication

Excellent telephone etiquette

Innovative problem solving abilities

Excellent team building abilities

Exemplary written and spoken communication skills

Proficient in general executive duties

Personal Skills

Team player

Honest

Dependable

Accuracy

Adaptability

Approachable

Empathy & a good listener

Analysing information / problems

Attention to detail

Brainstorming

Confidentiality

REFERENCES

Available on request

PROFILE

I am a multi skilled, hardworking professional with experience as a Admin Clerk, Dealer Standard Coordinator, Financial Consultant. I have a very strong personality and a passion for numbers, currently working as an assistant accountant and dealer standards coordinator at Mercedes Benz. I previously was at Mercedes Benz finance as finance accounts administrator working very closely with the accountant. I am highly skilled in managing operational duties of business and propelling teams towards success. I have superior communication skills in both written and spoken forms. I am starting my studies in January 2019 towards a national Diploma in financial accounting with Damelin.

EDUCATION

2003

SENIOR CERTIFICATE

ATHLONE GIRLS HIGH SCHOOL

English, Afrikaans, Business Economics, Accounting, Geography, Typing

2006

NATIONAL CERTIFICATE IN BOOKKEEPING

DAMELIN

2018

CERTIFICATE IN BUSINESS ADMINISTRATION MANAGEMENT

DAMELIN

CERTIFICATES

2006

PASTEL ACCOUNTING

2012

CERTIFICATE IN GOOD CLINICAL PRACTICE

2015

CERTIFICATE IN FIRST AID TRAINING

2017

FICA

2017

NCA CERTIFICATE AND NCA CARD

EXPERIENCE

August 2017 – Present

ADMINISTRATION CLERK DEALER STANDARDS CO-ORDINATOR

MCCARTHY MERCEDES BENZ

Achievements: Currently working closely with the branch accounting and assisting her, Observer Training

Stock count on weekly basis

Stock count recons

Control of Demo vehicles

Deal File checks to ensure they are 100% correct compliant and ready for audit purposes

All required documents are in the file and signed

Claim documents scan for upload purposes

Uploading of invoices on daily basis for payment

Handling petty cash

Reconciling till account

Tagging and removing keys from Electronic safe

Key control of vehicles handed over to the New vehicle Sales department

Move vehicles on and off showroom floor once a week

Ensure all vehicles have display number plates, Price Board and are clean

Start all vehicles on showroom floors at least twice a week to ensure batteries do not run flat

Feb 2015 to Aug 2017

FINANCIAL CONSULTANT

MERCEDES BENZ FINANCIAL SERVICES (MBSA HEAD OFFICE)

Processing of settlements on client accounts on a daily basis

Identifying customer needs and providing information on a broad range of product and serves

Sending out statements to clients

Maintain high standards of product knowledge and adhere to protocol

Assist in campaigning the need to continuous improvement

Resolving customer complaints within agreed turnaround time

Processing of recons on clients’ accounts

Reason for leaving: Moved to work at the dealership for exposure of the business

March 2011 – 30 Aug 2012

STOCK CONTROLLER

BUILDERS WAREHOUSE

Achievements: Clinical Practice Certificate

Gather, collate and analyse data and recommend action

Determine order quantities and ensure input margins

Replenish and ensure delivery of stock

Identify slow and fast moving stock

Follow up on delivery of stock from vendors

Manage stock by receiving and processing data, filing and controlling records, handling samples and filing and controlling records

Handle promotions by ensuring correct loading of promotions, checking stock quantities and managing promotion stock

Liaising with Distribution Centre, Stores and Suppliers

Filing of orders and other related admin

Loading of both cost and selling prices, and margin management thereof

Reason for leaving: Received an offer at Mercedes - Benz

September 2012 – February 2016

ADMIN CONTROLLER / ACCOUNTS ASSISTANT

LOGIC TRIALS SA – ROUTE 21 CORPORATE PARK

Stock Handling and Stock Control

Prepare drug Shipments request as per drug orders and provide these to the unit coordinator

Comply with administrative requirements of all sponsors initiated Work Instructions

Record Keeping

Ensure that acknowledgement of receipts is obtained for every clinical supply Packing Lists generated and communicated to the sponsor as per their work instruction

Ensure that all Temperature Confirmations Records shipments are received

Follow up with sites to ensure receipt of IP consignments.

Document Control

Ensure that the final Completed Packing List Document Pack( includes CSPL, AoR correspondence, temperature records,etc.) are collected daily in the trial master file for later fine checking by study Project leader, Sponsor, Auditor

Financial Control

Manage and Control Petty Cash

Co-ordinate Logic Trials Purchases and /or requisition

Management of supplier invoices (creditors)

Administration of customer invoicing (debtors) postage etc.

Follow up on customer payments and outstanding payments

Record Customer receipts (payments) and forward report to the Financial Manager

Ensure accuracy of accounts on Pastel system

Administrative Control

Assist study team/s with all administrative and logical aspects of a clinical study in accordance with the study protocols, SA GCP and relevant Sop’s

Assist the study team with general clerical and administrative work involved in the general study management

Assist with maintaining the Trial Master file for the allocated clinical studies.

Plan, prepare for and participate in the team meetings and activities related to the clinical study.

Prepare minutes of meetings for review by the Manager Operations

Coordinate travel and lodging accommodation for staff as requested

Assist with completion of necessary reports as requested

Order office supplies and monitor inventory

Reason for leaving: retrenched



Contact this candidate