Customer Service Manager
Resume:
Millicent Douglas
CONTACT
Kerstrel Cresent, Midrand, 1685
**********.*******@*****.***
PERSONAL INFORMATION
Date of Birth: 12 November 1984
Nationality: South African
Marital Status: Single
Driver’s License: Code 8
Languages: English, Afrikaans, Zulu, and Sotho
Notice period: One Calendar Month
Health: Excellent
SKILLS
Computer Literacy:
MS Office, Word, Excel, PowerPoint
Pastel Revolution
Knowledge of AS400
Email, Internet
Professional Skills:
Clerical experience
Co-ordinate Office Activities
Data Entry
Ability to work under pressure
Initiate any task
Work in a group or independently
Ability to be a Team Leader
Always willing and eager to learning
Organizing plaining
Excellent communication
Excellent telephone etiquette
Innovative problem solving abilities
Excellent team building abilities
Exemplary written and spoken communication skills
Proficient in general executive duties
Personal Skills
Team player
Honest
Dependable
Accuracy
Adaptability
Approachable
Empathy & a good listener
Analysing information / problems
Attention to detail
Brainstorming
Confidentiality
REFERENCES
Available on request
PROFILE
I am a multi skilled, hardworking professional with experience as a Admin Clerk, Dealer Standard Coordinator, Financial Consultant. I have a very strong personality and a passion for numbers, currently working as an assistant accountant and dealer standards coordinator at Mercedes Benz. I previously was at Mercedes Benz finance as finance accounts administrator working very closely with the accountant. I am highly skilled in managing operational duties of business and propelling teams towards success. I have superior communication skills in both written and spoken forms. I am starting my studies in January 2019 towards a national Diploma in financial accounting with Damelin.
EDUCATION
2003
SENIOR CERTIFICATE
ATHLONE GIRLS HIGH SCHOOL
English, Afrikaans, Business Economics, Accounting, Geography, Typing
2006
NATIONAL CERTIFICATE IN BOOKKEEPING
DAMELIN
2018
CERTIFICATE IN BUSINESS ADMINISTRATION MANAGEMENT
DAMELIN
CERTIFICATES
2006
PASTEL ACCOUNTING
2012
CERTIFICATE IN GOOD CLINICAL PRACTICE
2015
CERTIFICATE IN FIRST AID TRAINING
2017
FICA
2017
NCA CERTIFICATE AND NCA CARD
EXPERIENCE
August 2017 – Present
ADMINISTRATION CLERK DEALER STANDARDS CO-ORDINATOR
MCCARTHY MERCEDES BENZ
Achievements: Currently working closely with the branch accounting and assisting her, Observer Training
Stock count on weekly basis
Stock count recons
Control of Demo vehicles
Deal File checks to ensure they are 100% correct compliant and ready for audit purposes
All required documents are in the file and signed
Claim documents scan for upload purposes
Uploading of invoices on daily basis for payment
Handling petty cash
Reconciling till account
Tagging and removing keys from Electronic safe
Key control of vehicles handed over to the New vehicle Sales department
Move vehicles on and off showroom floor once a week
Ensure all vehicles have display number plates, Price Board and are clean
Start all vehicles on showroom floors at least twice a week to ensure batteries do not run flat
Feb 2015 to Aug 2017
FINANCIAL CONSULTANT
MERCEDES BENZ FINANCIAL SERVICES (MBSA HEAD OFFICE)
Processing of settlements on client accounts on a daily basis
Identifying customer needs and providing information on a broad range of product and serves
Sending out statements to clients
Maintain high standards of product knowledge and adhere to protocol
Assist in campaigning the need to continuous improvement
Resolving customer complaints within agreed turnaround time
Processing of recons on clients’ accounts
Reason for leaving: Moved to work at the dealership for exposure of the business
March 2011 – 30 Aug 2012
STOCK CONTROLLER
BUILDERS WAREHOUSE
Achievements: Clinical Practice Certificate
Gather, collate and analyse data and recommend action
Determine order quantities and ensure input margins
Replenish and ensure delivery of stock
Identify slow and fast moving stock
Follow up on delivery of stock from vendors
Manage stock by receiving and processing data, filing and controlling records, handling samples and filing and controlling records
Handle promotions by ensuring correct loading of promotions, checking stock quantities and managing promotion stock
Liaising with Distribution Centre, Stores and Suppliers
Filing of orders and other related admin
Loading of both cost and selling prices, and margin management thereof
Reason for leaving: Received an offer at Mercedes - Benz
September 2012 – February 2016
ADMIN CONTROLLER / ACCOUNTS ASSISTANT
LOGIC TRIALS SA – ROUTE 21 CORPORATE PARK
Stock Handling and Stock Control
Prepare drug Shipments request as per drug orders and provide these to the unit coordinator
Comply with administrative requirements of all sponsors initiated Work Instructions
Record Keeping
Ensure that acknowledgement of receipts is obtained for every clinical supply Packing Lists generated and communicated to the sponsor as per their work instruction
Ensure that all Temperature Confirmations Records shipments are received
Follow up with sites to ensure receipt of IP consignments.
Document Control
Ensure that the final Completed Packing List Document Pack( includes CSPL, AoR correspondence, temperature records,etc.) are collected daily in the trial master file for later fine checking by study Project leader, Sponsor, Auditor
Financial Control
Manage and Control Petty Cash
Co-ordinate Logic Trials Purchases and /or requisition
Management of supplier invoices (creditors)
Administration of customer invoicing (debtors) postage etc.
Follow up on customer payments and outstanding payments
Record Customer receipts (payments) and forward report to the Financial Manager
Ensure accuracy of accounts on Pastel system
Administrative Control
Assist study team/s with all administrative and logical aspects of a clinical study in accordance with the study protocols, SA GCP and relevant Sop’s
Assist the study team with general clerical and administrative work involved in the general study management
Assist with maintaining the Trial Master file for the allocated clinical studies.
Plan, prepare for and participate in the team meetings and activities related to the clinical study.
Prepare minutes of meetings for review by the Manager Operations
Coordinate travel and lodging accommodation for staff as requested
Assist with completion of necessary reports as requested
Order office supplies and monitor inventory
Reason for leaving: retrenched
Contact this candidate