Office Management
Resume:
Deetris Turner
***********@*****.***
Summary
Energetic and reliable Office Manager that consistently receive excellent ratings for attentiveness to detail and quality, outstanding customer service, organization, relationship-building and manufacturing expertise for over ten years. Possess the ability to communicate both effectively and efficiently. Proven ability to work on my own initiative as well as in a team and to assimilate information both rapidly and effectively. Confident, motivated, self-starter, loyal and able to work tight deadlines with an adaptable but well organized approach.
Education
Bachelors in Business Management (October 2014)
Everest University - Tampa, FL
Skills
Office Management
Records Management
Database Administration
Event Management
Calendaring
Front-Desk Reception
Executive Support
Accounts Payable
Human Resources
Computer Skills
SAP
MS Word
MS Excel
MS PowerPoint
MS Outlook
MS Access
MS Publisher
Adobe Acrobat Professional
MS Office Suite
Work History
Office Manager
Buckeye Cleaning Center-Baltimore, MD February 2017-Currently
General Manager Right Hand
Managing Front Office
Managing Warehouse Associate
Making Sure Paperwork is Complete and Accurate
Checking Bill of Lading
Create and Change Orders in SAP
Create, Change and Maintain Billing Documents in SAP
Receive in Inventory using Material Numbers and SAP T-codes in SAP
Stock Count
Providing Customer Service
Taking Orders for Customers with Material codes in SAP
Creating Stock Transfers in SAP
Create and Process Outbound Delivery in SAP
Updating Customer Information in SAP
Processing Credit Card Payments, Credit Returns, and Debit Memo in SAP
Entering Re-Orders from Buyer
Maintaining All Office Paperwork
Organizing Office and Office Staff
Responsible for Office Supplies
Create and Change Purchase Orders in SAP
Goods Receipt of Purchase Order in SAP
Pick and Ship Confirm Orders in SAP
Create and Change Special Pricing in SAP
Maintaining Ship to Maintenance in SAP
Running Open Order Report in SAP
Process and Send out Invoices to Customers
Administrative Assistant-Education
IEC Chesapeake- Laurel, MD August 2016-January 2017
Answered incoming calls, answering questions, taking messages and providing high quality customer service.
Assisted in administrative duties, including, class scheduling, flier’s creation, evaluations, budgets, updating of classes and registering students on website, opening and closing paperwork.
Created web pages for website using Agency of Record
Assisted in invoicing customers and receiving payments using QuickBooks.
Assisted in the coordination of classes and in physically opening and closing including Saturdays and out of town locations when needed
Responsible for the ordering of supplies needed for educational and Membership meetings.
Responsible for obtaining, submitting and maintaining CEU approvals in all state and local jurisdictions where classes are held.
Maintained prospect databases; coordinate marketing of seminars to prospects on weekly and as needed through email, fax, mailing and site visits.
Assisted in the preparation of Apprenticeship including preparing of packets, calls for payments, etc.
Assisted Membership services in special projects such as mailing, updating Resource Directory and website updates
Administrative assistance where needed in all area of operation including, Continuing Education, Events, Membership, Apprenticeship.
Acted as staff liaison on Continuing Education Committee
Receptionist / Office Coordinator
Energetics Incorporated - Columbia, MD November 2004-September 2015
Operated Cisco IP phone system and Neopost postage and Pitney Bowe machines
Responsible for answering multi-line phone system
Operated internal paging system
Posts all outgoing mail and transport to Post Office
Scheduled courier services when needed
Mail out-going packages for Fed -ex and Ups using on-line shipment account
Sign for incoming packages from Ups, Fed-X and DHL
Perform all purchasing functions
Ordered Supplies from at least 75 different vendors using on-line accounts
Match bill-of-lading to purchase order and report any discrepancies
Proficient in Microsoft Windows XP Professional
Conference room scheduling and set up
Maintained Procurement Log, Purchase Orders Log, Shipment Log, and Postage Log
Sets up office for new employees
Maintained inventory and order office supplies, coffee, kitchen, conference room, and reproduction room supplies
In charge of ordering food for special events for the company
Welcomed on-site visitors, determine nature of business, and announce visitors to appropriate personnel.
Operated office machines including computer terminal, adding, calculating, fax and copy machines.
Tracked requests RFP's for Proposals using Government websites
Responsible for preparing/shipping Facilitation supplies for offsite meetings
Possessed the ability to spell and write grammatically and syntactically correct e-mails and letters
Maintain Company Outlook Calendar and Conferences
Operates Binding Machine
Arrange Travel Arrangements
Processed all Accounts Payable using Costpoint System
Processed Human Resources Profit Sharing Correspondence for benefits eligibility
In charge of the supporting employee moral by ordering materials for their anniversaries, birthdays and floral arrangements for immediate family funerals.
Scanned and file of supporting PDF documents
Strong Computer skills including Microsoft Office suite and online research using search engines
Performed other clerical and administrative branch as needed
Receptionist
Northrop Grumman IT - Laurel, MD February 2003 – October 2004
Greeted Visitors, making sure they are signed in properly and have visitor's badges
Handled high volume incoming calls
Responsible for petty cash for mail
Operated 8-line switchboard and using postage machine
Handled all incoming and outgoing mail
Browsed Internet using Microsoft Window 2000 Professional, Outlook and Word Excel
Updated & distribute company phone directory
Assisted Office Manager with confidential files
Filed employee's confidential documents
Assistant Manager
Avenue - Laurel, MD December 2001 -January 2003
Responsible for opening and closing of store
Made sure all money was accurate and matched receipts and bank deposits
In charge of shipping, receiving, payroll, and scheduling hours
Troubleshooting and problem solving while supervising at least four employees at once
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