Executive/Administrative Assistant Customer Service

KATARZYNA LATTER

** ******** *****, ******, ******* H: 613-***-**** C: 613-***-**** ****.******@*****.***

Summary

Administrative Assistant who is skilled at multi-tasking and maintaining a strong attention to detail.

Employs professionalism and superior communication skills to meet client and company needs.

Highlights

Microsoft Office proficiency Flexible

Administrative support specialist Meticulous attention to detail

Articulate and well-spoken Invoice processing

Professional and mature Strong problem solver

Accomplishments

Received a merit raise for strong attention to detail, exemplary customer service and

team-player attitude.

Successfully planned and executed corporate meetings, lunches and special events for

groups of 30+ employees.

Supported team of VPs through personal document management, calendar organization

and collateral preparation for meetings.

Experience

Administrative Assistant - Regulatory Affairs Oct 2011 to Current

Shaw Communications Inc. Ottawa, Ontario

Arranges appropriate travel, visas, agendas, necessary contacts and country

information.

Maintains and coordinates executive and senior management vacation, day-to-day

meeting and travel schedules.

Collaborates with other administrative team members, human resources and the

finance department on special projects and events.

Provides logistical support to visiting executives in coordination with other Executive

Assistants.

Handles and distributes all incoming and outgoing mail.

Investigates issues and problems and drafts responses to urgent requests.

Creates and maintains computer- and paper-based filing and organization systems for

records, reports and documents.

Manages desktop publishing and proposal and memo typing.

Manages the receptionist area, including greeting visitors and responding to telephone

and in-person requests for information.

Serves as central point of contact for all outside vendors needing to gain access to the

building.

Creates PowerPoint presentations used for business development.

Manages daily office operations and maintenance of equipment.

Maintains and reserves the executive conference room calendar.

Writes reports and correspondence from dictation and handwritten notes.

Processes invoices and expense reports on a daily basis.

Purchases and maintains office supply inventory, and being careful to adhere to

budgeting practices.

Maintains utmost discretion when dealing with sensitive topics.

Receptionist Jan 2009 to Sep 2011

Alinea Dental Ottawa, Ontario

Coordinated appointment schedules for both the dentist and oral surgeon. Reviewed status of

waiting room on a routine basis to ensure that patients were being seen in a timely fashion.

Provided appropriate postoperative instructions as prescribed by dentist. Managed invoices

and transaction receipts.

Cosmetic Manager May 2003 to Dec 2008

Shoppers Drug Mart Ottawa, Ontario

Delivered excellent customer service by greeting and assisting each customer. Addressed

customer inquiries and resolved complaints. Design and implemented customer satisfaction

metrics. Opened a new store location and assisted in recruiting and training new staff. Stocked

and restocked inventory when shipments were received. Reorganized the sales floor to meet

company demands. Directed and supervised employees engaged in sales, inventory-taking and

reconciling cash receipts. Completed weekly schedules according to payroll policies. Analyzed

marketing information and translated it into strategic plans. Contributed to merchandising

ideas at team sale meetings.

Education

Business Administration

Algonquin College Ottawa, Ontario

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