Customer Service Store Manager

CURRICULUM VITAE

Khyati Barot Contac No :(Cell): +91-999**-*****

Near railway station, +91-989**-*****

Ta : Petlad, Di : Anand Email:- *********@*****.**.**

At : Bhatial- 388450 **********@*****.***.

Gujarat-India.

Career Objective:-

Make a Successful Career in the fast growing tourism Industry. Work hard with total dedication to the organization and to the work assigned. I strongly believe in upgrading myself with technological changes in the field of interest.

I will be re-locating for the right Opportunity across India and also overseas as per management required.

I am to excel in my job, building my Career in Fast-paced industries environment.

Knowledge, Skills and Abilities :-

Knowledge of geography and travel industry.

Skill in bargaining to purchase best travel package at economical price.

Skill in public relation and handling complaints.

Skill in Organization in order to coordinate several events simultaneously.

Skill in both and verbal and written communication.

Computer Knowledge & Educational Qualification :-

Computer skills:-

Graduate in Office and Accounting

National Institute of Computer Education

Jan-2005

Distinction

A+

University/College:-

Master in Business Administration.

University of Sunderland. U.K

July-2012

pass

Post Graduate Diploma in Management Studies

St. Patrick’s College, London

Awarded body EDEXCEL

Feb-2011

pass

Advanced Diploma in Travel Tourism and Hospitality

Zaskin College, London

Sept-2009

pass

Diploma in Hospitality Management

London Community Training College, London

Aug-2008

pass

Diploma in Human Resource

Management

London Community Training College, London

July-2007

pass

Secondary:-

HSC(10+2th)Examination

Gujarat State Higher Secondary Education Board, Gandhinagar

March-2004

Second Class

58.17%

S.S.C.(10th)Examination

Gujarat State Education Board, Gandhinagar

April-May - 2001

Distinction

72.14%

Work Experience through employer:-

1. Marks & Marks Travel Consultants 2013-14

Marks & Marks Travel

Consultants

Worked as a Travel clerk

Provide travel information and arranging accommodations services for tourist, Tickets booking,Helping Customer to resolve their travel related issue, customer satisfaction and dealing with clients.

Full time

21-02-2013

to

30-06-2014

1’years-4’month

Roles and Responsibility

Answering inquires, offering alternative suggestion plus provided descriptive literature pertaining to trips, Excursions.

Discuss routes, time schedules,rates and additionally types of accommodations with patrons for defining preferences and also make reservation .

Verify arrival as well as departure times, traces routes on maps and also arranges for baggage handing as requested by tourist.

May arrange for visas and other documents required by foreign travellers .

Offering package tours to individuals and groups.

2.Shoezone limited (United Kingdom):- 2007-12

Shoezone Ltd (U.K)

Worked as a Floor Supervisor

Assisting with the day to day running of the store and to be completely responsible for the store in the absence of store manager.

24-04-2008

To

30-06-2009

1’year –

2’months

Roles and Responsibility

Ensure high standards of customer service,

Ensure high standards of house keeping through the store

Responsible for staff induction training

Following company procedure relating to stock are followed at all times.

Maintaining sufficient inventory and ordering stock,

Maintaining the stolen and faded goods record,

Supervising and coordinating staff activities.

Hiring and training the sales staff

Preparing cash reports,banking daily cash, Authorizing returns goods transaction through till

Inspect Company equipment regularly to ensure the maintenance .

3.SHREEKALA TOURS AND TRAVEL (INDIA):- 1ST JUNY,2015 till present

Shreekala tours & Travel

Worked as a Head of Domestic tours Dept.

Dealing with queries

Preparing tour itinerary Provide travel information and arranging accommodations services for tourist, Tickets booking,Helping Customer to resolve their travel related issue, customer satisfaction and dealing with clients.

Full time

01-07-2015

till

Present

Roles and Responsibility

Diagnosing clients’ specifications and wishes and suggesting suitable travel packages

Organizing travels from beginning to end, including tickets, accommodation and transportation

Supplying travelers with pertinent information and useful travel/holiday materials

Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.

Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services

Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.

Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)

Collect deposits and balances

Use promotional techniques and prepare promotional materials to sell itinerary tour packages

Handle unforeseen problems and complaints and determine eligibility for money returns

Attend conferences to maintain familiarity with tourism trends

Create and update electronic records of clients

Maintain relationships with key persons

Keep financial statements and documents

Reach the revenue and profit targets

3. Additional Language Certificate from INTERNATIONAL DEVELOPMENT PROGRAMME (IDP)

IELTS – International English Language Testing System,

6.00 bands

L=6.5 +, R=5.5 +,R=5.00+, S=6,

Full time

31-07-20013 to 11-11-20013

4’months

Personal profiles:-

Date of Birth : - 6th June’1985

Marital Status : - Married (Indian)

Languages Known : - English, Hindi and Gujarati

Hobbies : - Listening to soft- music, Meeting friends, Travelling, Cooking.

IELTS : - Academic-6 Band

Declaration:-

I certify that the above information given is correct & complete to the best of my knowledge.

(Khyati Barot)

Contact this candidate