Manager Quality

Work Experience

HSBC

Global Risk

System, Data & Transaction Processing Risk Stewardship Specialist Feb 2017-Present

Specialised in the second line of defence (2LoD) of operational risks in finanical technology (FinTech) particularly digital transformation in governance, risk management and compliance covering application software, IT infrastructure and data quality to provide oversight and challenge to first line of defence on material risks and impact on risk appetite, implement effective governance around the operational risk transformations and drive risk culture and awareness through coachng risk identiciation, control assessment and establishing key control and risk indicators, provide policy oversight and governance adherence to enterprise risk management framework and regulatory compliance in transactional processing for Retail & Wealth, Digtial, Insurance, Private Banking businesses and IT services globally

Global Banking and Markets

Associate Director, Quality Jan 2012-Feb 2017

As quality leader to establish and implement enterprise-wide quality governance, provide guidance and consultancy advice and conduct risk assurance on technology policies for IT delivery through business transformation programmes and projects globally to strengthen software engineering process maturity and drive data quality management initiatives by referencing industry model (CMMI, ITIL), Practices (SDLC, Agile-Scrum, DevOps) and tools (Atlassian) to improve pre-production delivery, outsourcing and post-production incident and problem review to address regulatory technology compliance risks and issues for ensuring compliance to regulations (eg. FCA, HKMA, CBRC, CSRC, MAS, BCBS) and continuous improvement of service delivery quality

Senior Quality Manager - Testing Jan 2011-Dec 2011

Drove risk-based software testing initiative; developed program test management process, Agile testing process with Scrum and test driven development practices; provided test consultancy, quality assurance and testing process improvement globally; led technical testing consultancy team in development and implementation test automation framework and for GUI and Non-GUI based application through service virtualization; managed and conducted non-functional testing including performance testing with offshore and vendor technical resources and coordinate operation acceptance test with IT operation as well as security testing with Information Security Risk team

Global Test Manager Jul 2007-Dec 2010

Managed testing service for a global securities application including system integration test by offshoring in China and India, and user acceptance test by business users globally from Hong Kong, London, New York, Japan, Taiwan, Korea. Assisted Global Head of Quality of Group Private Bank and acted as Global Head of Testing to manage Testing Centre of Excellence during the transition period in Switzerland

EDS Electronic Data Systems Jan 1998-Jul 2007

Delivery Excellence (Quality) - Asia

Information Specialist

As Professional Practices Coach and Subject Matter Expert to deploy best practices and provided guidance covering Software Engineering Process, Requirement Management, Change & Configuration Management, Testing, Quality Assurance, Metrics and Business Continuity Planning

Conducted quality assurance audits and baseline verification audits, provided guideline to utilize metrics in making project management decisions, performed organizational metrics analysis and participated CMMI assessment to identify process weakness and made recommendations to project teams for process improvement in Hong Kong and Taiwan

Participated in BCP advisory board and led the development and implementation of business continuity plans for Applications Delivery Organizations in Asia and implemented Incident Management and Problem Management best practices according to the ITIL framework

Electoral and Registration Project (Hong Kong SAR Government)

Senior Systems Analyst

Led a technical team in the planning, development and testing activities of data migration, provided consultation to application and infrastructure team on the data architecture during the implementation

Video Display and Control System Project (HK Jockey Club)

Systems Analyst

Managed production support and implementation of Integrated Display System Upgrade of outdoor video display unit using video graphics rendering technology for distribution of real-time data and character generation for broadcasting on Public TV network

Hong Kong SAR Government Projects

Analyst Programmer

As data conversion specialist to manage data migration projects for Procurement Management Systems for the Government Logistics Department and Customs Control Systems for Hong Kong Customs and Excise Department

Queen’s University, Kingston, Ontario, Canada Jan 1997-Dec 1997

Computer Assistant

Provided front-line technical support to users of all IT services and performed hardware and software evaluations for the Computer Centre

Volunteer Work

Technovation – Mentor - Mobile Computing Trainer 2018 – Present

City University of Hong Kong – Class Liaison Ambassadors 2018 – Present

Junior Archivement Hong Kong - Volunteer 2012

Education

Engineering Doctorate - City University of Hong Kong, Hong Kong

MSc in Engineering Management - City University of Hong Kong, Hong Kong

BSc in Computing and Information Science - Queen’s University, Kingston, Ontario, Canada

Certifications

BerkeleyX – Blockchain Fundamentals Professional Certificate (edX)

Rochester Institute of Technology – Cybersecurity Risk Management, Network Security) (edX)

University of Hong Kong – FinTech Professional Certificate (Module 1: Introduction to FinTech) (edX)

Massachusetts Institute of Technology

–Master Trainers in Educational Mobile Computing

–Entrepreneurial Negotiation (edX)

International Compliance Association – International Diploma in Governace, Risk & Compliance

HarvardX - Leaders of Learning (edX)

ScrumStudy - Scrum Fundamentals Certified

ESI-Associate Certificate in Business Analysis

Hong Kong Society of Quality - Certified Six Sigma Green Belt

International Requirements Engineering Board - Certified Professional for Requirements Engineering

International Software Testing Qualifications Board - Advanced Level Test Manager; Agile Tester

Disaster Recovery Institute International - Associate Business Continuity Professional (ABCP)

Information Systems Audit and Control Association - Certified Information System Auditor Examination

Software Engineering Institute - CMMI Appraiser

Language: English, Chinese (Native-Cantonese, Mandarin)

Skills: C, C++, Java, PL/SQL, SQL, Visual Basic, VBA, Unix script, Windows script, JavaScript, HTML, XML, Oracle, Sybase, MS SQL Server, MS Access, UNIX, Solaris, Windows, MS Project Server, MS Visual Source Safe, MS Sharepoint, Rational ClearQuest & ClearCase, Rational Team Concert, Borland StarTeam, HP-ALM Quality Centre, Quick Test Professional, Performance Centre, CA-LISA, IBM-InfoSphere (Optim), Confluence, JIRA, SubVersion, Bitbucket&GIT, Zephyr, Jenkins, IBM OpenPages ORM, App Inventor

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