Customer Service Assistant

ARJANE A. RUECA

Al Rashidiya, Dubai UAE

Email add: ***********@*****.***

Mobile no. +971*********

CAREER OBJECTIVE

To take part in an environment where full range of skills and potential are meld to be able to serve as a valuable addition to the company and to further nourish my knowledge in the field that I want to pursue and succeed through hard work and dedicated service. PERSONAL INFORMATION

Date of Birth : March 17, 1991

Civil Status : Single

Citizenship : Filipino

Religion : Christian

Language Spoken : Filipino & English

SKILLS

Computer literate

Computer Knowledge (MS Word and Excel)

Good in oral and written communication

Punctual

Adapts easily with different cultures

Fast learner, able to understand new concept

Can work independently and alert

Good in customer service

Secretarial/Receptionist

Frondesk Assistant

WORKING EXPERIENCE

BIN SOUGAT GROUP OF COMPANIES

SECRETARY/RECEPTIONIST

Al Rashidiya, Dubai Uae

April 2015 – Present

Computer Knowledge (MS Word and Excel)

Greet the visitors and guests with a courteous attitude.

Attend phone calls.

Arrange and organize Meetings.

Maintains the record of the company.

Greet the visitors and guests with a courteous attitude.

Attend the calls for the customers who are in need.

Keep the reception counter clean at all times.

AC TRAVEL EXPRESS CONSULTANCY SERVICES

RESERVATION AGENT

Lipa City, Batangas

June 2014 - Present

Arranging flights, insurance and accommodation

Collecting and processing payments

Doing the Daily Sales Report

Arranging tourist visa, tours and exit.

Advising clients on travel arrangements, e.g. visas and passports

Sending out tickets to clients

Keeping clients up to date with any changes

WYN POWER CORPORATION

Batelec II Accredited Contractor

SECRETARY

Km. 84 Pres., J.P. Laurel National Highway Banay-Banay, Lipa City June 2009 – April 2014

Computer Knowledge (MS Word and Excel)

Greet the visitors and guests with a courteous attitude.

Attend phone calls.

Arrange and organize Meetings.

Maintains the record of the company.

ANFA ROYALE HOTEL

FRONT DESK ASSISTANT

Lipa City, Batangas

March 2009 – May 2009

Greet the visitors and guests with a courteous attitude.

Attend the calls for the hotel customers who are in need.

Arrange and organize the customer’s reservation.

Maintains the record of the guests checking in or out.

Keep the reception counter clean at all times.

TRAINING ATTENDED

ISO

Secretary

Lipa City Batangas

June 2013

ANFA ROYALE HOTEL

Front desk Assistant

Lipa City, Batangas

March 2009 – May 2009

Filipiniana Hotel

Receptionist/Housekeeper

Mindoro, Philippines

January 2011- March 2011

EDUCATIONAL ATTAINTMENT

Tertiary Associate in Computer Technology

LCPC

Lipa City Batangas,Philippines

2007 – 2009

Secondary 2003 – 2007

Primary 1998 – 2003

SEMINARS ATTENDED

Rotary Club

Secretary

Lipa City Batangas

March 2011

Marketing Power Conference 2011

De La Salle Lipa Sentrum, Lipa City Batangas

September 12, 2011

Basic Hotel Operation

Dusit Thani Hotel,- Manila

March 08, 2010

Facets of the Hospitality and Tourism Industry

Lyceum of the Philippines University – Batangas

October 17, 2009

Hotel Tour and Industry

Lyceum of the Philippines University – Batangas

ctober 17, 2009

Basic Hotel Operation and Tour

Dusit Thani Hotel, Manila

October 10, 2009

CHARACTER REFERENCE

Mr. Adham Haddad

Group General Manager

Bin Sougat Group of Companies

Dubai, U.A.E.

Mobile No. +971********

Ms. Mercy Conception

Executive Assistant/HR

Bin Sougat Group of Companies

Dubai, U.A.E.

Mobile No. +971*********

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

Arjane A. Rueca

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