Service Customer

DEEPTI SHAH

Meher Apartment,

*th Floor, Flat no. E-3, Sr. No. 615,

Sachapir Street, Tal haveli,

Opp Oasis Hotel

Pune - 411001.

Mobile: 954-***-****

Email: ******.******@*****.***

CAREER OBJECTIVE:

A Dynamic Customer service experience in administration, front desk operation in complex environment.

Highly adaptable and resourceful with substantial years experience in real estate, apple and Acer. An excellent trouble-shooter with strong follow-through skills with abackground in corporate communications with a consistent, demonstrable passion for supporting individuals and organizations in reaching its potential and desired goals.

PROFESSIONAL EXPERIENCE:

June 2017 to Till Date

SKN Wealth Creators Pvt. Ltd.

oDesignation: Administrative Officer cum Team Leader.

Job Profile:

Develop a strategy the team will use to reach its goal

Provide any training that team members need

Communicate clear instructions to team members

Listen to team members' feedback

Monitor team members' participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed

Manage the flow of day-to-day operations

Create reports to update the company on the team’s progress

Distribute reports to the appropriate personnel

Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)

Receive letters, packages etc. and distribute them

Prepare outgoing mail by drafting correspondence, securing parcels etc.

Check, sort and forward emails

Monitor office supplies and place orders when necessary

Keep updated records and files

Monitor office expenses and costs

Take up other duties as assigned (travel arrangements, schedules etc.)

January 2013 to May 2017

Acer India Pvt. Ltd.

oDesignation: Administrative Officer cum Service Coordinator.

Job Profile:

Handling and resolving customer complaints, or special orders via mail or phone. Co-ordinate with client to take feedback on the quality of service delivered by the service technicians & franchisees.

Investigating and correcting errors, following company and customer records. To allocate service calls to the service technicians & franchises. Ensuring taking regular updates from the service technicians & franchises on the allocated calls.

Maintaining the Daily Performance Data (Daily attendance, Inward & Outward). To enter all call closure details in system. Details include follow up on service quotations, creations of services invoices to close all calls in defined TAT.

Handling client and supplier interaction with regards to their bills, materials and payments.

Maintaining Stationary (Printing of books, forms) stock as per the requirements and manage the cost for the same.

To share the feedback about the quality of calls with customer.

To register all service calls received to the Branch, opening and closing of jobs in CSS software system. Ensuring maintaining Database of Existing and New Customers.

Prepare MIS reports-Daily, weekly, monthly. Via updating Client Master Sheet on a daily basis as per data received from Branches doing follow-ups with Branch CSE / Back office at Branches for completion of PM as per planned schedule.

Monitor product order shipment to ensure on-time delivery to customers. Alert customers on shipping and flow issues in advance. Provide price and cost proposals in response to customer’s requests. To issue spare parts to the service technicians & franchisees. Along with collect defective spare parts from the service technicians & franchises.

May 2010 to December 2012

RSG InfoTech Pvt Ltd (Apple Authorized Reseller & Service Provider)

Designation: Administrative Officer cum store call coordinator

Job Profile:

Handling incoming calls, keeping a record of fax messages.

Record & handle all incoming & outgoing couriers. Pick up & deliver the mail.

Maintain the general filing system & file all correspondence.

Assist in the planning & preparation of meetings, conferences & conference telephone calls.

Assigning Employee Code to new Joinee and taking Induction (explaining them about leave & Attendance policy).

Calling Bank executive for opening new Joinee Account (Debit Card) for salary.

Updating Attendance, Leaves (Full Day & Half Day) & Keeping a track record of leave & attendance of staff. Sending weekly attendance sheet to all employee’s, Resolving their issues in attendance if arises.

Keep check on Vendor like (House Keeping, Electrician, and Plumber, Groceries & stationary personnel & coordinate with their supervisor for any issues.

Vendor Management (Coordinating the all Vendor for the smooth operation). Keeping checklist for all vendors’. Coordinated with vendors to arrange basic products required for store.

Furnishing Logistics requirement like Groceries & stationary of employee.

Maintaining Blue Book, Service Report & Call Closed Report.

Making database of the customers on daily basis. Taking feedback from the customers. Informing customers about their machine status, if required & their replacement repair done.

Supporting other departments for handling service calls if nobody in their in service department.

Coordinating with customer to get service feedback.

Maintaining the Apple Register (iPhone, iPod, iPad, iMac, MacBook Pro).

Ensured the store opens & closes at the appropriate time & adhered to procedures.

Performed store –related duties such as maintaining quality, adverts & cost changes of products. Ensured that the stock room is in order and easy to access.

Stock arrangement, Stock Take, Stock receiving, making reports, preparing DSR, brand wise report.

December 2009 to April 2010

Shagun Developers

Designation: Administrative cum Accounts Officer.

Job Profile:

Maintaining the Daily Performance Data (Daily attendance, Inward & Outward).

Handling client and supplier interaction with regards to their bills, materials and payments.

Arranging travel and booking air, car, and hotel reservation for Director’s of the Company.

Maintaining Stationary (Printing of books, forms) stock as per the requirements and manage the cost for the same.

Handling and maintaining Starship software on daily basis which takes care of client data (includes calling client and updating their profile, contact details, interest and query towards our property).

Keeping track of daily work done on site such as daily client visit, follow up with VIP clients and reporting to the Director.

Handling customers in exhibitions as well as making all the arrangements (includes ordering for banners, brochures and stall booking).

Preparing bank report and keeping update of transactions from bank to bank and reporting on daily basis to the director.

Issuing cheque against supplier payments, monthly salary, maintaining petty cash, keeping track of TDS payments of suppliers and making challans on monthly basis

May 2005 to November 2009

JVS Comatsco Industries Pvt. Ltd.

Designation: Administrative Officer.

Job Profile:

Maintaining the Daily Performance Data (Daily attendance, Inward & Outward).

Preparing documentation related to daily correspondence with Banks, Advocates, and Suppliers. (Drafting loan agreements, legal land related documents, covering letters).

Client and supplier interaction for bills, materials and payments.

Arranging travel and booking air, car, and hotel reservation for Director’s of the Company.

October 2003 to April 2005.

LUNKAD REALTY

Designation: Front Office Assistant

Job Profile:

Attending customer calls and complaints

Fixing meetings and appointments for directors and doing all kinds of secretarial work.

Maintaining receipt books, updating customer register (Entry of cheque and cash received from customers.

Making documents for bank purpose ( NOC’s, Demand Letters and agreements )

Additional responsibility worked and managed as Purchase Assistant

Handling the purchase department activities i.e. making Purchase order, handling supplier bills as per rate list.

Data entry and maintaining supplier cheque register.

COMPUTER SKILLS

Proficient in Microsoft Office, Excel, Windows, Word, Power point.

PERSONAL DETAILS:

Date of Birth: 28th April 1984

Marital Status: Single.

Nationality: Indian

Religion: Gujarati (Jain)

Languages Known: English, Hindi, Marathi, and Gujarati.

EDUCATIONAL QUALIFICATIONS:

B.Com

University of Pune

ACHIEVEMENTS:

Received Certificate for social service.

Received Certificate for drawing competition.

Received Certificate for participating in Handwriting.

INTERESTS:

Learning new tools and technologies which willenhance my skills.

Deepti Shah

Contact this candidate