Customer Service Office

LOIS E.M.WEST

EXPERIENCE

Sept **** – Sept **** Electrical Sales Associates Gambrills, MD

Order Entry/Customer Service

Independently prioritize and consistently satisfy both company established and personal goals

Demonstrate reliability and flexibility by taking on additional tasks as needed to benefit the team

Exceed customer service expectations by utilizing creative solutions to meet daily challenges

Proficient in Microsoft Office Suite, the internet, and standard office equipment

Enter customer orders into established database

Provide tracking information to customers when requested

Solve shipping errors and keep customers advised of progress

Process any Return Material Requests / Credit Memos

Research prior orders / credits / RGAs for team members

March 2007 – Aug 2007 Countrywide Mortgage Co. Columbia, MD

Receptionist

Performed office management duties while answering a multiline telephone system, greeting clients and visitors, and coordinating all incoming loan requests

Supported a office of approximately 50 salespeople and staff

Recognized in the company newsletter for excellent customer service and positive client response

Nov 2006 – Feb 2007 Silver State Mortgage Columbia, MD

Mortgage Loan Inputter

Accurately processed potential customer loan information in a timely manner and forwarded to loan specialists

Performed office management duties

Answered multiline phone system

Aug 2005 – Nov 2006 Option One Mortgage Columbia, MD

Receptionist/Post Closer/Inputter

Successfully achieved excellence in entry level responsibilities and was promoted twice in less than a year

Single handedly saved the company $1,000,000

Answered mutliline phone system

July 2002 – May 2005 Trinity Lutheran Church Bethesda, MD

Parish Secretary

Administratively supported the pastor, church council, and the church community

Created weekly bulletins and monthly newsletters for a congregation of approximately 1,000 people

Oct 1997 – July 2002 Crusader Lutheran Church Rockville, MD

Parish Secretary

Administratively supported the pastor, church council, and the church community

Created weekly bulletins and monthly newsletters for a congregation of approximately 250 people

Designed a new format for the weekly bulletin to be more user-friendly and to accommodate disabilities

Utilized basic Spanish communication skills to create a weekly bulletin for the newly formed Hispanic congregation

EDUCATION

1979-1980 Montgomery Community College Rockville, MD

General Requirement classes specializing in Sociology and Psychology

1978-1979 Frostburg State College Frostburg, MD

General Requirement classes focusing on Sociology and Psychology

Partcipated in the Theatre program, including a major role in The UnWicked Witch

REFERENCES

Available upon request

E-MAIL: **********@*****.***

13501 ALE HOUSE CIRCLE APT 348 GERMANTOWN MD 20874 • PHONE 301-***-****

References

Professional

Michael Miller

Capital Tristate

Corporate Expeditor

*******.*******@***************.***

301/302-8616

Carolyn Amato

Mulberry Metals

Customer Service

908/688-8850

Vivian Fetner

Cerrowire

Inside Sales

*******@*********.***

256/773-2522 ext 319

Personal

Nicole Miller

Anne Arundel 911

Dispatcher

223/790-7970

Jay Rowse

Friend

240/422-0858

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