Customer Service Manager

COLIN NASH

**** ********* **** *** ***, Chattanooga, TN 37421 (C) 423-***-**** *********@*****.***

Professional Summary

Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Customer service specialist who consistently meets and exceeds sales targets. Results-oriented Manager focused on increasing profits, reducing costs, inventory management and transforming customer service standards.

Skills

Customer-oriented

Active listening skills

Consistently meets sales goals

Credit card transactions Retail sales

Computer literate

POS systems knowledge

Merchandising Stocking

Skilled problem solver

Shipment processing

Personable

Motivated team player

Employee relations

Natural leader

Work History

Tax Searcher 03/2000 to 05/2005

LERETA - Covina, California, United States

Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.

Entered numerical data into databases in a timely and accurate manner.

Assisted with receptionist duties, file organization and research and development.

Duct Salesman/ Data Entry Specialist 02/2006 to 04/2009 Oreco Duct Systems - Baldwin Park, California, United States

Assisted with receptionist duties, file organization and research and development.

Entered numerical data into databases in a timely and accurate manner.

Scanned documentation and entered into the database. Organized forms, made photocopies, filed records and prepared correspondence and reports.

Outlined the appropriate process and procedures necessary to fulfill and complete inquiries.

Reviewed and updated client correspondence files and scheduling database.

Kept work areas neat and clean at all times.

Provided repeat customers with exceptional care and attention.

Prioritized and accomplished wide range of tasks each shift.

Prepared outgoing shipments.

Worked collaboratively in team environment.

Installer 08/2012 to 12/2012

Volkswagen Chattanooga – Chattanooga, Tenessee, United States

Operated hand tools to adjust functional parts of devices and control instruments.

Inspected drives, motors and belts.

Referred to blueprints, repair manuals and parts catalogs to diagnose and repair equipment.

Connected and disconnected wiring and wiring harness'.

Followed a routine maintenance checklist.

Followed up on all outstanding service requests.

Completed daily inventories of supplies and equipment.

Department Manager of Automotive 05/2013 to 02/2017

Walmart Supercenter – Chattanooga, Tennessee, United States

Cross-trained and backed up other customer service managers.

Solved unresolved customer issues.

Strong leader of customer support staff.

Managed work flow to exceed quality service goals.

Facilitated inter-departmental communication to effectively provide customer support.

Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Scheduled staff shifts to cover peaks and lulls in customer inquiries.

Corrections Officer 05/2017 to 07/2017

Silverdale Detentions Facilities – Chattanooga, Tennessee, United States

Maintained the custody and control of [Number] inmates housed in maximum security unit.

Conducted routine and emergency head counts.

Directed the activities of inmate crews working on maintenance, operations, farming and construction projects.

Inspected work sites and crew trucks for contraband, cleanliness and safety.

Completed intake paperwork, fingerprints and searches.

Booked new inmates into facility and processed inmates for release.

Received and accounted for personal possessions and determined inmate work assignments.

Searched the building and grounds, living quarters and work areas for contraband.

Prepared, processed and maintained forms, reports, logs, records and activity journals.

Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.

Issued cleaning supplies, comfort items, laundry and all basic meals.

Tracked inmates through head counts, visitor logs and scheduled activities.

Escorted inmates to and from cells, court, hospitals and medical appointments.

Determined and assigned inmates to appropriate housing.

Received and inspected mail, property and funds from visitors on behalf of designated inmates.

Arranged for medical and dental care of inmates.

Responded to inquiries from the public, other staff, inmates and visitors.

Made sure holding areas were cleaned and that prisoners were served meals on time.

Observed behavior of residents individually and in groups.

Built solid relationships with staff and residents to help keep the institution safe and secure.

Stow 07/2017 to 01/2018

Amazon Fulfillment Center CHA1 – Chattanooga, Tennessee, United States

Stowed all inbound items in proper bins throughout facility.

Providing quick and accurate counts of items.

Case Manager 01/2018 to Present

FedEx Ground Trace – Chattanooga, Tennessee, United States

Handle outbound calls to customers regarding FedEx packages.

Track customer packages through the FedEx database, OneSource.

Take any inbound calls during down times.

Providing quick and accurate package tracking.

Education

High School Diploma: 1999

Azusa High School – 240 N. Cerritos Ave., Azusa, CA 91702

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