Manager Customer Service

Amber Dawn Roberts

**** ****** ** *****, **

*****.*.*******@*****.*** 208-***-****

Summary of Qualifications

Skillful and dedicated in Office Administration with extensive experience in the coordination, planning, and support of daily operational and administrative functions.

Demonstrated capacity to provide comprehensive support for executive-level staff including scheduling meetings, coordinating travel, and effectively managing all essential tasks.

Proven track record of accurately completing research, reporting, information management, marketing, and business-development efforts within budget requirements.

Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.

Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages.

Proficient in Microsoft Office System, Excel, PowerPoint, Outlook, Publisher, Oracle, Kronos, ADP,

Yardi, QuickBooks and Accounting Programs along with Human Recourses and Payroll; type 60 wpm.

Professional Experience

J-W POWER – Denver, CO 2015-2018

Contract Administrator/Accounts Receivable

Responsible for providing customer service to salesmen and vendors. Manage daily compression contracts between the sales

Staff and Oil and Gas Corporations. Responsible for preparing, examining, analyzing, negotiating, and revising contracts

that involve the purchase or sale of goods or services such as equipment, materials, supplies, or products. Prepared contract

briefs, revisions, correspondences and change orders. Provided contract summaries and ensured contract execution in

accordance with vendor and company policies. Developed and maintained digital and paper system of contracts, other

documentation, and records. Managed district 7 accounts receivables, approved invoices, expense reports. Generated

monthly invoices totaling 4 million dollars. Worked with our vendors on a daily basis ensuring their needs and issues were

handled in a timely manner. Ensured timely collection of payments. Managed outstanding invoices, and direct interfacing

with customers on collection matters and dispute resolution. Managed 6 field offices in our districts with support in payroll

and HR related issues. Coordinated all yearly sales/production meetings, events, hotel accommodations and award banquets.

Schlumberger/smith bits – Oklahoma City, Ok 2011-2015

Office Administrator

Provided direct administrative and office management support to all members of the departments, as directed by Senior Manager. Prepare online financial requisitions (Oracle) requisitions for managers’ approval. Coordinate travel schedules, book travel arrangements, make reservations for management and staff in connection with departmental matters. Coordinate any work or client events, such as meetings, seminars, workshops, special projects and events. Receive incoming mail; review, evaluate and distribute, complete expense reports, pay and account code all monthly/weekly bills and other monetary duties in Oracle. Professionally manage all requirements of the department, support the many facets of the day-to-day responsibilities of the office. Consolidate, design and/or builds a variety of reports for presentations. Organize and maintain office space and supplies for office staff. Manage Regional Manger’s calendar and email including but not limited to: respond to emails on his behalf where appropriate, flag time-sensitive communication, and schedule any internal or external meetings when requested. Reconcile office purchase card on monthly basis. Schedule all safety courses required by Schlumberger.

Multi-care home health – Boise, Idaho 2006-2011

Clinical Office Manager/Scheduler

I recruited new field employees, managed compliance, staffing orders, addressed client problems and client praise, resolved timesheet issues, and building/maintaining relationships with field employees. Made sure all field employees were current on all medical requirements by state of Idaho. Teach monthly CPR classes and schedule required titer tests. Attend all Medical events and medical board meetings. Daily communication with Boise’s 3 major hospitals including staffing up to 50 nurses a day making sure to match clients needs to employees schedules. Implement, conduct and examine services and ongoing education programs for resident care departments.

Heatherwood retirement community – Boise, Idaho 2005-2006

Business Office Manager

Manage resident move ins and move outs and day to day administration. Maintain resident and employee personnel files in

compliance with state and federal law. Manage Accounts payable/receivable and bank deposits. Handle new hire paperwork

including documentation for I-9’s employment screening, reference checks and ensure all paperwork is signed. Monitor

employee benefits, Cobra and FMLA are in compliance. Handle payroll for all employees, manage employee files in ADP.

Manage employee write ups, pay raises and employee counseling. Daily management of residents requests, concerns and

their billing. Daily reporting or resident in Yardi, manage all accounting and collections of residents monthly billing.

J.R. Simplot – Boise, Idaho 1999-2005 Executive Assistant

Managed accounts payable and accounts receivable along with financial statements, procumbent cards and proved affective in collection of outstanding accounts. Prepared payroll for all 15 employees on weekly basis; implemented a high-energy, effective and highly productive work environment. Handle incoming calls, prepared and typed correspondences. Maintain all appointments and travel arrangements. Arrange appointments, conferences and meetings. Manage all expense reports and daily tasks for employees and management. Assist with Human Resource management duties, i.e. recruitment, selection, interviews, benefits, policies and procedures.

Education

Boise State university, Boise, Idaho

Major: Business Administration – Bachelors of Business Administration

Minor: History

Graduate Magna Cum Laude – April 2003 - Cumulative GPA: 3.5; GPA in Major: 3.7

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