Skills

MS Office, Outlook, Google Apps, FileMaker Pro, Social Media, ADP, Payroll; PC and MAC

Advanced administrative skills: minutes, transcription, travel arrangements, HIPPA, FMLA

EMR experience: Epic, Echo, MethaSoft, Care Cloud, Mac Practice

High attention to detail and organizational skills

Self-motivated, flexible, stable, and reliable

Advanced written and oral communication skills

Strong ability to identify, analyze, prioritize, multi-task and solve problems under pressure

Proficient high volume calendaring

Exceptional “can-do” service-oriented attitude with a passion for building interpersonal relationships

Grace, tact and a smile even in stressful situations

Accomplished in dealing with difficult customers

Experienced in clinical and professional settings

Demonstrated integrity, maturity, professionalism, and sensitivity

Experience

BayMark Health Services: Patient Care Coordinator June 2018 –Present

Clinical Support

Assist Medical Director/Program Physician/Nurse Practitioner/LVN with patient registration

Document all clinical interaction in EMR

Disinfect work stations

Collect urine specimens from patients, complete paperwork and submit to lab

Check urine for appropriate temperature in a timely manner

Document and distribute lab results to primary care physicians and counselors

Prepare and maintain reports and records

Schedule intake appointments as needed

Relay detailed verbal and written messages to clinic staff regarding patient health

Administrative Support

General office duties: phones, fax, email, data entry, scheduling, reception

Prepare patient charts for primary care visits

Financial Support

Collect and post payments

Express Employment Professionals: Front Office Coordinator Jan 2018 – Present

HR Support

Interviews, back filling, submittals, placements, terminations, and reference checks

Contact and engage candidates, managing their experience throughout the on-boarding process

Proven success in managing multiple tasks, with multiple timelines, for multiple staff

Trigger and manage background checks

Use E-Verify to verify candidates’ ability to work in the U.S.

Perform all payroll activities; entering time, balancing, payment distribution, and payment methods

Increased candidate volume by creating an engaging social media presence

Provide professional assistance via telephone and email correspondence

General office duties: phones, fax, email, scan, mailings, manage associate and client records

Oversee office supplies and ordering

Maintain an understanding of various employment-related documents, materials, and procedures

Initiate and manage workers compensation claims as necessary

Provide daily report of interview schedule and other pertinent information

Brownstein & Crane Surgical Services: Front Desk Coordinator June 2017 – Dec 2017

Clinical Support

Managed clinic flow, full reception duties; Scheduled in-office procedures, follow-up appointments

Physician and Nurse Practitioner support: chaperoned, vendor liaise, clinical follow up

Prepared exam rooms (set up differs by type of appointment)

Sterilized instruments, stocked and ordered supplies

Checked patients in/out, verifying all necessary documentation upon arrival/departure

Adhered to strict safety, OSHA, HIPPA and WPATH guidelines

Administrative Support

Used EMR to address patient and physician tasks

Communicated professionally with staff, patients and visitors, addressed patient requests and inquiries

Heavy phones, fax, email, data entry, scheduling, reception, case noting files in EMR

Prepared patient charts for consultations and pre/post appointments for multiple surgeons

Regularly rearranged clinic schedule to accommodate multiple surgeons’ schedule

Scheduled notary and surgeon to sign documents relevant to legal name and gender change

Financial Responsibilities

Ensured revenue by collecting and processing payments

Expedited third-party claims and established payment arrangements

MGA Healthcare, Brownstein & Crane Surgical Services: Administrative Assistant Feb 2017 – June 2017

Clinical Support

Registered patients, assured all clinical paperwork was acknowledged and documented in EMR

Generated letters documenting patient’s absenteeism from work/school; travel & gym letters

Patient liaison; new patient registration, patient liaison to clinic staff

Relayed detailed verbal and written messages to clinic staff regarding patient health

Administrative Support

Heavy phones, fax, email, data entry, scheduling, reception and case noting files on digital software

Prepared patient charts for consultations and pre/post appointments

Financial Support

Reconciles past due accounts, contacted patients, made payment arrangements

MGA Healthcare, Alta Bates Medical Center, Medical Staff Services Specialist Jan 2017 – Feb 2017

Administrative Support

Assisted credentialing staff in the hospital credentialing and privileging processes

Performed primary source verifications, analysis and evaluation of verifications and privileges

Ensured all applications were completed in accordance with established regulatory agencies, accreditation organizations, Medical and Dental Staff Bylaws, and Hospital and Medical Staff policies for initial applicants and renewal applications to the Medical and Dental Staff Office

Managed ER call schedules, online calendaring, recorded and drafted minutes for approval

Set up meeting rooms for Medical Staff meetings and other important special events

Maintained log of quarterly and annual dues, calculated revenue for deposit

Resolved customer inquiries in person, phone and email conversations

Greeted staff, clients, and vendors; maintained lobby; distributed and resolved mail correspondences

Alameda County Registrar of Voters: Clerical Assistant Sep 2016 – Nov 2016

Administrative Support

Utilized company vehicle to identify and assess company property, polling locations, retrieve voting materials and equipment throughout Alameda County prior to Election Day

2016 Election Day Technical Support person for assigned polling locations

Used strong clerical and numerical filing skills to ensure proper assembly of polling supply bags

Attention to detail ensured distribution of polling supplies to the proper locations across county

Maintained and supplied detailed vehicle and material logs to superiors in a timely manner

Alameda County Social Service Agency: Home Health Aide Aug 2014 – Nov 2016

Administrative & In Home Support

Improved recipients' well-being by providing dependable assistance

Ensured respect of the recipients' needs through confidentiality, flexibility and communication

Supplied excellent personal care regarding household tasks, shopping, meal preparation, transportation, protective supervision, paramedical services and assist with physical therapy

Town Bizz-Urban Apparel & Accessories: Store Manager July 2007 – Aug 2012

Administrative Support

Managed and trained sales associates

Provided support to increase sales

Oversaw website, acquisitions, merchandizing, marketing, and store profit and loss report

Increased product sales through paid advertising and in-store specials

Organized and participated in national trade shows

Conducted surveys to assure alignment with consumer needs

Created on-line scheduling portal for retail sales associates to meet staffing needs

Account management

Ross, Dress for Less: Area Supervisor Feb 2007 – July 2007

Administrative Support

Oversaw cash drops, bank deposits, and till counts

Performed frequent walk through to ensure building security; entrance/exit control, receiving door, trash removal, emergency exits, EAS daily function check, cash office security

Decreased accidents by providing immediate attention to spills or hazards

Responded to after-hours alarms upon request

Introduced new merchandizing strategies to decrease shrinkage

Received and approved merchandise, back stock, re-wraps, mark-downs

Decreased store loss by increasing customer staff presence and customer service

Performed refund/void approvals, managed break schedules, armored carrier pick-ups & deliveries

Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed

Other duties as assigned by as needed

Education

California State University East Bay, Hayward, CA June 2016

Bachelors of Science: Biological Science

Contra Costa Community College, San Pablo, CA June 2014

Associates of Science: Biological Science

Associates of Science: Administration of Justice

Certificate: Forensic Criminalist

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