Teresa Hildebrand

780-***-****

ac73g0@r.postjobfree.com

Highlights of Qualifications

Analytical, multi-tasker with exceptional organizational skills, Strong problem solver

Experienced in various software programs that include Microsoft Office Suite,

Adaptable to changing demands

Reliable, hardworking, energetic self-starter

Ability to work independently or in a team environment

Professional Experience

2015- 2018

Sears Canada

Edmonton, Alberta

Administrative Assistant

Processed purchase orders and payments to vendors.

Responsible for ordering all department supplies

Handled all cash orders, bank deposits, weekly account balancing and Brink transactions

Prepared starting floats for the cashiers.

Generated and balanced daily and monthly reports

Perform customer Service, Data entered the customer sears points.

Updated admin files and records for auditing purposes.

Performed daily closing procedures.

Handled all processing for exchanges of damaged merchandise and worked with sales associates to provide satisfactory resolution to customer complaints.

2005 - 2010

Demong Eye Center

Calgary, Alberta

Administrative Assistant to Marketing Director

Organized a work flow system to increase efficiency in the clinical field and administrative department.

Performed various reception duties, managing and record keeping of patient files,

Monitored, tracked and ordered office supply inventory.

Proficient in the use of office machines

Prepared patient correspondence letters and reports.

Helped set up training seminars for new clients and other staff.

Organized literature on product information and answered all incoming inquiries pertaining to surgical bookings

Followed up with clients

Liaised successfully between the clinical staff, administrative staff and patients to facilitate a smooth transition toward the patient’s surgical procedures.

Demonstrated strong attention to detail skills and provided outstanding customer service.

Increased Company Revenue by maintaining an 80% Conversion Rate from consultations to Surgical Bookings

2004-2005

La Senza

Calgary, Alberta

Store Manager

Reviewed resumes and interview prospective employees.

Maintained store figures as well as personal quota.

Implemented interpersonal skills to improved staff performance.

Responsible for motivating, training and coaching of staff.

Increased Company Sales Revenue by 25% resulting as the number 1 store in Western Canada.

Created and merchandize store and display of windows.

Assisted to set up conferences and shows for a new line of products

Organized yearly fiscal inventory of store and warehouse.

2003-2004

VIP International

Calgary, Alberta

Administrative Assistant / Data Entry Clerk

Achieved and Exceeded monthly sales goals

Managed account payables and receivables for clients

Performed cash management functions and bank reconciliations

Translated legal documents and department policy manuals and procedures from Spanish to English

Effectively communicated with clients and provided positive customer service skills on the phone and in person.

Liaise between the Spanish hotels and the Company in all operational procedures to maintain a satisfactory working relationship

Responsible for accurate data entry

Handled travel bookings and product sales

Volunteer Experience

Yellowknife, N.W.T- Children’s Hospital – Christmas Events

Cranbrook, B.C – Food Bank

Edmonton, A.B – JCI Hamper Elves Program

Education/ Certifications/ Workshops

Business Administration Certificate – East Kootenay Community College – 1985

Attended an Effective Selling I Customer Service Seminar I Conflict Resolution Seminar

Fluently Bilingual in SPANISH

Certified Standard First aid – Level C

WHIMIS certified

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