Customer Service Administrative Assistant
Resume:
Teresa Hildebrand
************@*****.***
Highlights of Qualifications
Analytical, multi-tasker with exceptional organizational skills, Strong problem solver
Experienced in various software programs that include Microsoft Office Suite,
Adaptable to changing demands
Reliable, hardworking, energetic self-starter
Ability to work independently or in a team environment
Professional Experience
2015- 2018
Sears Canada
Edmonton, Alberta
Administrative Assistant
Processed purchase orders and payments to vendors.
Responsible for ordering all department supplies
Handled all cash orders, bank deposits, weekly account balancing and Brink transactions
Prepared starting floats for the cashiers.
Generated and balanced daily and monthly reports
Perform customer Service, Data entered the customer sears points.
Updated admin files and records for auditing purposes.
Performed daily closing procedures.
Handled all processing for exchanges of damaged merchandise and worked with sales associates to provide satisfactory resolution to customer complaints.
2005 - 2010
Demong Eye Center
Calgary, Alberta
Administrative Assistant to Marketing Director
Organized a work flow system to increase efficiency in the clinical field and administrative department.
Performed various reception duties, managing and record keeping of patient files,
Monitored, tracked and ordered office supply inventory.
Proficient in the use of office machines
Prepared patient correspondence letters and reports.
Helped set up training seminars for new clients and other staff.
Organized literature on product information and answered all incoming inquiries pertaining to surgical bookings
Followed up with clients
Liaised successfully between the clinical staff, administrative staff and patients to facilitate a smooth transition toward the patient’s surgical procedures.
Demonstrated strong attention to detail skills and provided outstanding customer service.
Increased Company Revenue by maintaining an 80% Conversion Rate from consultations to Surgical Bookings
2004-2005
La Senza
Calgary, Alberta
Store Manager
Reviewed resumes and interview prospective employees.
Maintained store figures as well as personal quota.
Implemented interpersonal skills to improved staff performance.
Responsible for motivating, training and coaching of staff.
Increased Company Sales Revenue by 25% resulting as the number 1 store in Western Canada.
Created and merchandize store and display of windows.
Assisted to set up conferences and shows for a new line of products
Organized yearly fiscal inventory of store and warehouse.
2003-2004
VIP International
Calgary, Alberta
Administrative Assistant / Data Entry Clerk
Achieved and Exceeded monthly sales goals
Managed account payables and receivables for clients
Performed cash management functions and bank reconciliations
Translated legal documents and department policy manuals and procedures from Spanish to English
Effectively communicated with clients and provided positive customer service skills on the phone and in person.
Liaise between the Spanish hotels and the Company in all operational procedures to maintain a satisfactory working relationship
Responsible for accurate data entry
Handled travel bookings and product sales
Volunteer Experience
Yellowknife, N.W.T- Children’s Hospital – Christmas Events
Cranbrook, B.C – Food Bank
Edmonton, A.B – JCI Hamper Elves Program
Education/ Certifications/ Workshops
Business Administration Certificate – East Kootenay Community College – 1985
Attended an Effective Selling I Customer Service Seminar I Conflict Resolution Seminar
Fluently Bilingual in SPANISH
Certified Standard First aid – Level C
WHIMIS certified
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