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Management Sales

Casselberry, FL
December 31, 2018

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Longwood, FL ***** 407-***-****


Business Acumen Analytical Ability Process Improvements Client Retention Innovative, Results driven, multi-industry professional with 20+ years of management level experience in the fields of Surety, Insurance and Light Industrial operations management, complex financial analysis, and risk management experience. Practiced in enhancing client relationships, developing and maximizing new business opportunities, and demonstrating P&L competencies. Eager and prepared to guide a variety of operations via universal leadership skills including establishing focus and expectations, administrative support, fostering collaboration/team work, and change management. Structured and meticulous, with excellent written, oral, and interpersonal communication skills. Keen observation skills with preparedness to offer advice, input, and suggestions to improve processes. Willingness to adapt to new and ever-changing environments while boosting revenue and establishing long-term client relations. CORE COMPETENCIES

Selected Career Aptitudes:

Adept in initiating solutions; exceeds expectations and creates innovative, strategic business plans.

Familiarity in business ownership and its challenges, financial analysis, complex surety underwriting and production, business operations, construction, and insurance.

Focuses on the customer’s business results to recommend relevant, customized products; goes beyond basic service expectations to help customers implement ample solutions.

Remains steady and thrives under pressure; utilizes challenging experiences to fuel motivation and productivity.

Experienced in collaborating with cross-functional and multi-cultural business partners to develop and implement market-specific sales tactics and process improvements.

Highly-skilled, motivated, and accomplished team leader offering techniques to boost revenues and shape positive workplace camaraderie.


L R Gator Corporation

Owner, President, Operations Manager – Orlando, FL January 2011- April 2017

Spearheaded operations related to sign fabrication and sales; created and implemented strategic plans customized to business and client needs.

Developed and implemented processes that increased communication effectiveness; experienced in establishing new client accounts, driving demand, and maintaining smooth operations.

Shaped and managed 7 direct reports; strengthened teamwork strategies allowing collaborative, original problem solving.

Changed operations to bid and complete larger more complex projects. Accomplishments:

Dramatically improved Internal Quality Control and Expense Management; utilized highest-quality subcontractors and vendors applicable to project budgets resulting in overall improved product quality and installation performance.

Successfully broadened scope of operations that resulted in much larger, more complex projects that met or exceeded estimated profit margins; completed numerous $25K+ projects on schedule, within budget while guaranteeing customer satisfaction and business growth.

Gained strong business relationships with new clients including the University of Central Florida, Osceola County Government procurement departments, Regional EXPEDIA Office, Seventh Day Adventist Corporate, and Kite Realty; account acquisition totaled $100K+ the last 18 months. Conflict Management and Resolution Expertise

Contract Review and Negotiations

Customer Relationship Management (CRM)

Complex Financial Analysis/P&L, Cash Flow, WIP

Performance Optimization

Advocate of Industry Best Practices

Analytical and Critical-Thinking

Business Observation and Problem-Solving Adept

Multi-Million Dollar Asset Management

Staff Development and Team Leadership

Corporate Finance Understanding and Experienced

Risk Management

Page 2 William Ron Miller

Willis of Louisiana

Vice President, Construction Risk Management & Surety Operations – New Orleans, LA April 1997-June 2009

Managed largest regional construction accounts including Boh Bros Contracting, James Construction Group, Barriere Construction, Gilchrist Contractors, and H & S Construction, and Angelo lafrate Contractors.

Collaborated with owners, management teams, and surety to restore several large struggling contractors to successful operations and profitability within 24 months; successfully rehabilitated an account with over $400M in backlog.

Led aggressive marketing initiatives for middle of larger surety prospects.

Capitalized on experience to help clients improve overall operations, leveraging financial analysis, business plans, expense structures and "Best Industry Practices".


Successfully managed $15M in combined Surety and Risk Management premiums.

Produced over $8M is new account premiums within three years.

Handled the surety relationships of large contractor accounts totaling over $1.75B in construction revenue.

Introduced New Proposal format for Surety Clients and Stewardship Reports.

Became very proficient in the underwriting, marketing, policy review and risk management planning for all size construction and commercial accounts. Utilized skills to development customized programs for our clients, from guaranteed cost to large retro deductible programs.

Managed two large Wrap Programs.

Additional Experience:

Regional Vice President, CNA Surety Company, New Orleans & Mississippi

Managed a team of 7; ensured team motivation, development, effectiveness, and happiness.

Acquired 50+ new accounts in an 18 month period resulting in $2.5M in premium without compromising underwriting integrity or standards.

Expanded Agency and Geographic Base to broaden branch operations potential. Resident Vice President, Zurich Surety, New Orleans, State of Louisiana and Mississippi

Managed operations including large, diverse account portfolio, staff development, and new account acquisition; branch office generated $25M in overall premium volume.

Reviewed all major internal processes and procedures and determined areas of improvements; implemented new underwriting and analytical guidelines to strengthen the existing book of business.

Involved in numerous associations and organizations important to our client base including ABC, AGC, CFMA, NASBP, and local Surety Association.

Exceeded budget growth and profitability each year; Top 5 office in the country recognized for total premium and profitability excellence by Company Executive Management. Resident Vice President, Fidelity & Deposit Company of Maryland

Managed Upstate New York Region including Syracuse, Albany, Binghamton, Buffalo and Rochester.

Implemented comprehensive and aggressive marketing strategies resulting excess of $4M that reshaped a previously devalued region; increased premium volume obtained in a very depressed overall State economy without lowering underwriting standards and principals and creating an extremely profitable bottom line. EDUCATION

Bachelor of Science, Economics and Business Administration Frostburg State University, Frostburg, MD

Graduated Summa Cum Laude 3.85 GPA

Economics Department Award

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