Patient-centered and astute administrative professional with ten years’ diverse experience in healthcare and patient support. Educated in medical assisting and billing/coding, with extensive hands-on experience in data entry, schedule management, confidential procedures, and department collaborations including Pre-Op and Radiology. Soft skills include critical thinking, attention to detail, and adaptability.
Medical Assisting Diploma January 2017
Wake Technical Community College, Raleigh, NC
Medical Billing and Coding April 2012
Medical Skills Lab, Certificate
Miller-Motte Community College, Cary, NC
Heartsaver First Aid, American Heart Society-expires December 2018
Billing and Coding CMS -1500 Forms ICD-9/10 and CPT Coding Medical Insurance
Patient Data Entry Schedule Management Medicare/Medicaid
Medical Terminology Medical Law & Ethics HIPAA & OSHA Trained Infection and Hazard Control
Computer Applications: Medisoft Medcin Microsoft Office Outlook, Word, Excel, PowerPoint
WakeMed Health and Hospitals, Cary, NC
Volunteer September 2012 November 2018
•Greeted and directed patients and visitors, engaging in courteous and warm demeanor.
•Checked in and accompanied obstetric and anesthesia patients to exam room.
•Communicated with Pre-Op and Radiology Departments when patients arrived. Prepared paperwork.
•Performed administrative duties, including conducting appointment reminder phone calls.
•Communicated with next shift volunteers regarding upcoming appointments.
AccuData Agency, Research Triangle Park, NC
Office Assistant, Executive Staffing Contract Position September 2000 July 2003
•Processed, scanned, and recorded patient insurance claims for BCBS.
Oxford University Press, Morrisville, NC
Document Scanner December 2000 August 2008
•Assisted and directed customers accordingly and answered questions on product orders.
•Performed administrative processes, including scanning and processing product order invoices.