Customer Service Rep

ANISSA JAMES

**** *.*.**** **, Oklahoma City, OK 73132 Cell: 405-***-****

EMAIL: ***********@*****.***

To obtain a position that will allow me to utilize current skills, while learning new skills, and applying these skills to be a proven leader with company.

SKILLS

7+ years of Customer Service experience in a call center environment extremely organized with great attention to detail, Familiar with Legal Documents, Capable of Performing in a High Volume/ Fast Paced Work Environment, Strong verbal and written communication skills, excellent multitasking ability, Strong analytical/problem solving skills.

EXPERIENCE

MEDXM – ALL MEDICAL STAFFING

NOV –2018 – JAN 2019

MADE CALLS TO MEMBERS TO SET UP ANNUAL WELLNESS VISIT BASED ON THE HEALTH

INSURANCE THAT PROVIDES THE SERVICES, SET THE APPOINTMENTS BASED ON THE AVAILBILTY

THE PROVIDER HAS ALSO MAPPED THE LOCATION

April 2016 – December 2017

Provider Member Services

DXC Technology/HPE /Manpower

Receive calls for clients and members inquiring about the claims processing and Appeals processing for Medical and Dental claims.

February 2016 – March 2016

Receptionist

OK Foods/ Resources MFG Staffing

Welcoming visitors in person, answering the phones. Directs visitors by maintaining employee and department directories. Scheduling conference calls. Maintains security by following procedures; monitoring logbook; issuing visitor badges.

January 2016 – February 2016

Seasonal Customer Service Rep.

Teleflora/Elwood Staffing Agency

Customer service rep, answering the phone and processing orders form floral arrangements. Assisting with any questions and them orders and assisting with payments for the orders.

September 2014 – November 2015

Office Assistant

Healthcare Innovations/AmeriResources Staffing

General office duties, answering the phones, handling incoming and outgoing mail correspondence, scheduling interviews, filing and data entry, experience with fax, copy/scanning machines.

September 2013 – September 2014

Electronic Indexer

Farmers/Randstad Staffing Agency

Handled incoming documents by routing documents to correct department to be scanned and filed. Data entry, 10 key experiences.

September 2011 – June 2013

Customer Service Rep.

Yourtel/Terracom INC.

Customer service position, assisting with the activation of new residential accounts. Addressing any concerns and question about all programs such as Life Line. Scheduling installations.

January 2010 – September 2011

Customer Service

TCIM Services

Handled inbound calls in a call center environment, direct requests and unresolved issues to the designed resources, Processing order forms, applications and requests for information.

October 2008 – December 2009

Customer Service Representative

BUR-LANE, INC

Customer Service Rep., answering customer request for information. Processing order forms, processing applications.

August 2006 – October 2008

Customer Service Rep.

GC Services Inc.

Handling inbound and outbound call in a call center environment by providing an elevated customer service experience to help generate a loyal client base. Ensuring superior customer service by addressing any concerns and questions and resolving all issues for the customer.

February 2006 – February 2007

Telemarketing Rep

Reditos International INC.

EDUCATION

August 2003

Oklahoma Junior College, Oklahoma City, OK

Associate Degree

Office Admiration

May 1989

John Marshall High School

Oklahoma City, OK

General Studies

Contact this candidate