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Social Media Service Representative

Location:
New York City, NY
Posted:
January 03, 2019

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Resume:

RICHARD MARTES

571-***-**** ac736o@r.postjobfree.com

High-performing, strategic thinking hands-on IT Director with over 15 years’ experience in technology/software development and over 20 years in management. Able to design and implement strategic plans and incorporate new technologies that supports enterprise objectives. QUALIFICATIONS

Proven ability to identify, design and incorporate progressive technologies that result in increased productivity, improved company marketability and reduced costs.

Strong track record for establishing strong, working relationships and delivering client expectations.

History of restructuring inefficient operations, coordinating multi-disciplined staff and guiding mission- critical initiatives from conception and development through post-implementation.

Energetic, confident, self-accountable professional with solid reputation for leading by example. CORE COMPETENCIES

• Strategic Planning/Forecast

• Presentations/Proposals

• System Deployment

• Project Scoping/Definition

• Database/Application Design

• Staff/User Training

• User Requirements Analysis

• Technical Documentation

• Team Leadership

• Vendor Relations/Licensing

• Testing/Quality Assurance

• Project Management

PROFICIENT SKILLS

Network/Cloud Computing: Windows 2003/2008/2012/2016, Oracle 8/8i/9i/10g/11g/12c Oracle Application Server, Microsoft Exchange, VMware, Citrix Database Development: FileMaker, Oracle Developer Suite, MySQL, Oracle PL/SQ, SQL Server

Web Design: WebLogic, Apache, Macromedia, HTML, PHP, Java General Applications: Microsoft Office 365 (MS Word, Excel, Access, PowerPoint), QuickBooks, SAGE MAS 500

Social Media Marketing: Facebook, Instagram and YouTube Languages: Speak, read and write fluent Spanish

PROFESSIONAL HISTORY

BINDER & BINDER, P.C., New York, NY, 1995 - Present Director of Information Technology, 2001 - Present Consult managing partners in focusing company direction, strategic business planning and forecasting and responsible for overall development, administration and change management of IT infrastructures, servers, active directory and group policies, networking, telephony, video conference, virtualization, software application and security systems. FUNCTIONS:

Consistently research operational issues, negotiate/coordinate licensing contracts with software vendors, consult senior management on programming changes and implement corrective actions.

Built, trained and directed qualified team of network administrators, programmers, help desk support and web designers and constructed updated system processes.

Accountable for leading system migration into Oracle9i, Oracle9i Application Server and ensuring deadlines and systems functionality, including migration to UNIX platform.

Support over 1,300 users from subordinate through senior executive levels in all reporting functions/needs, documentation production, system modifications and troubleshooting.

Maintain Oracle Database/Application Servers, Windows/Exchange/vSphere Servers and Citrix infrastructure. RICHARD MARTES 571-***-****

SELECTED ACHIEVEMENTS:

Generated over $30K in monthly savings through qualified vendor selection, successful migration of data lines from AT&T to Qwest and installation of disaster recovery program.

Identified system changes and made changes that reduced 8 application servers to 2 and 16 licenses to 4, thereby decreasing licensing fees by 75% and improving technical capabilities companywide.

Selected 3rd party vendors and managed the development and installation of a Document Management System which reduced the use of paper and file cabinets.

Served as the technical project leader working closely with managing partners in the development of content for a user-friendly interactive website that increased the company exposure which created leads and increased revenues.

Regional Manager, West Coast Division, 1997 – 2001 Responsible for managing, hiring, terminating and training of over 200 employees in several offices throughout the west coast division, as well as, opening/closing/moving of branch offices as required to enable successful operation and sustainability of the business.

FUNCTIONS:

Continuously analyzed business operations, staff and technical requirements and implemented improvement initiatives.

Traveled nationwide to branch offices to train the staff in companywide office policies, procedures and quality control. Reported back, providing feedback to the senior partners my assessment and recommendations of further training as needed.

Collaborated with real estate brokers, architects and telecommunication vendors. Reviewed and analyzed competitive bids and coordinated all aspects of office transitioning. SELECTED ACHIEVEMENTS:

Revamped Case Development Process at all levels of the Social Security claims adjudication by making the staff more efficient, thereby reducing the overall number of client calls and increased the number of cases the staff handled on a day-to-day basis.

Improved communications between Attorneys and the support staff, and streamlined case development procedures insuring the staff were trained to identify cases with a high win probability. Supervisor of Hearing Department/Case Worker, East Coast Division, 1995 - 1997. Promoted in 3 months from a Client Service Representative to a managerial/administration position and assumed increased responsibilities of new business prospecting and case development. Conducted consultations with clients and maintained communications with Social Security Administration, hospitals, judges and clerks to compile accurate, timely medical/legal information for case development. EDUCATION & CERTIFICATIONS

ORACLE 12c DBA Certification, New York, NY, 2016

PEPPERDINE UNIVERSITY, Malibu, CA, 1999

Bachelor of Science in Management

NAPOLEON HILL FOUNDATION, DALE CARNEGIE, Allenwood, PA, 1995 Certificate of Completion in PMA (Positive Mental Attitude) Science of Success



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