John Palmer

Executive Profile

Visionary Operations Executive with solid experience managing all levels of multiple projects including budgeting and administration. Accomplished Executive with demonstrated ability to deliver mission-critical results. Skill Highlights

Business operations organization

Budgeting expertise

Negotiations expert

Employee relations

Leadership/communication skills

Schedule management

Seasoned in conflict resolution

Good written communication

Confident public speaker

Relationship and team building

Self-motivated

Customer-oriented

Deadline-oriented

Staff motivation

Complex problem solver

Active listening skills

Staff leadership and development

Strength in financial planning

Customer relations

Interactive marketing

Community leader

Professional Experience

Nursing Home Administrator

March 2018 to December 2018

Trinity Health - Fraser, MI

Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care. Minimized staff turnover through appropriate selection, orientation, training, staff education and development. Coached and developed a care team that consistently ranked among the top in its region for key clinical, performance and financial outcomes. Created annual goals, objectives and budget and made recommendations to reduce costs. Expertly planned, coordinated, organized and directed all operations of the agency. Directed the installation of improved work methods and procedures to achieve agency objectives. Provided thorough supervision for day-to-day operations of facility in Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed. Executive Director

April 2017 to March 2018

Evangelical Homes of Michigan - Sterling Heights, MI Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care.

Minimized staff turnover through appropriate selection, orientation, training, staff education and development. Coached and developed a care team that consistently ranked among the top in its region for key clinical, performance and financial outcomes.

Created annual goals, objectives and budget and made recommendations to reduce costs. Expertly planned, coordinated, organized and directed all operations of the agency. Directed the installation of improved work methods and procedures to achieve agency objectives. Provided thorough supervision for day-to-day operations of facility in Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.

32075 Beaconsfield St, Roseville MI 48066

Home: 989-***-**** - Cell: 989-***-**** - ac735y@r.postjobfree.com Licensed Nursing Home Administraor

October 2016 to March 2017

Advantage Living Center - Roseville, MI

35 years of management experience as a LNHA.

Ensured that team member responsibilities were defined and understood. Monitored ongoing expenses relative to budget projections. Recruited, retained and developed staff.

Cultivated strong working relations with other industry executives. Planned, directed and monitored regulatory operations. Created annual goals, objectives and budget and made recommendations to reduce costs. Directed the installation of improved work methods and procedures to achieve agency objectives. Delegated staff nurse duties.

Achieved departmental goals and objectives by instituting new processes and standards for in-patient care. Participated in unit based Quality Assurance Program. Frequently commended for maintaining the safety, respect and dignity of residents. Coordinated with doctors and registered nurses to develop care plans for patients. Managed team of 15 + professionals.

Served as mentor to junior team members.

Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.

Nursing Home Administrator

April 2015 to September 2016

Beaumont Rehabilitation & Rehab Center - Dearborn, MI Improved 2 Star rating to a 5 Star rating in less than a year. Carefully selected, developed and retained qualified staff, as well as trained new staff annually. Evaluated patient care procedural changes for effectiveness. Created annual goals, objectives and budget and made recommendations to reduce costs. Served as liaison between management, clinical staff and the community. Expertly planned, coordinated, organized and directed all operations of the agency. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care.

Organized and led daily meetings with team member. Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses. Revised policies and procedures in accordance with changes in local, state and federal laws and regulations. Licensed Nursing Home Administrator/Executive Director December 2014 to April 2015

Oakridge Manor and Rehab Center - Ferndale, MI

Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Capitalized on industry changes to maximize company revenue. Managed the day-to-day tactical and long-term strategic activities within the business. Conducted cost, schedule, contract performance, variance and risk analysis. Evaluated patient care procedural changes for effectiveness. Created annual goals, objectives and budget and made recommendations to reduce costs. Served as liaison between management, clinical staff and the community. Expertly planned, coordinated, organized and directed all operations of the agency. Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed. Assistant Licensed Nursing Home Administrator

May 2014 to November 2014

Medilodge of Howell - Howell, MI

Actively maintained up-to-date knowledge of applicable state and federal laws and regulations.Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. Jumped in to fill gaps for on call rotation when necessary. Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed. Monitored the nursing and operation of support departments to ensure that resident needs were met and facility was properly maintained. Executive Director/Nursing Home Administrator

September 2012 to February 2014

Hilltop Manor - Roscommon, MI

Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Managed medical supply inventory, insurance records, patient charts and company files using online tracking system. Capitalized on industry changes to maximize company revenue. Managed the day-to-day tactical and long-term strategic activities within the business. Reviewed and approved billing invoices and expense reports. Created annual goals, objectives and budget and made recommendations to reduce costs. Actively maintained up-to-date knowledge of applicable state and federal laws and regulations. Administration/Executive Director

September 2007 to May 2012

Fisher Senior Care and Rehab Center - Mayville, MI Carefully selected, developed and retained qualified staff, as well as trained new staff upon hire. Created annual goals, objectives and budget and made recommendations to reduce costs. Served as liaison between management, clinical staff and the community. Expertly planned, coordinated, organized and directed all operations of the agency. Actively maintained up-to-date knowledge of applicable state and federal laws and regulations. Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.

Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.

Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large. Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses.

Revised policies and procedures in accordance with changes in local, state and federal laws and regulations.

Coached and developed a care team that consistently ranked among the top in its region for key clinical, performance and financial outcomes.

Established facility's annual budget and conducted monthly reviews to ensure finances were being properly allocated.

Effectively served as an advisory resource by providing patient/family experience expertise. Administrator/Executive Director

April 1995 to August 2007

Lakeview Manor - Tawas City, MI

Actively maintained up-to-date knowledge of applicable state and federal laws and regulations. Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.

Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.

Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care.

Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large. Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses.

Corresponded with operations staff to ensure key client deliverables and revenue goals were met. Closely monitored competitor activity, legislative and regulatory initiatives and agency concerns and contracts and developed strategies to respond.

Revised policies and procedures in accordance with changes in local, state and federal laws and regulations.

Coached and developed a care team that consistently ranked among the top in its region for key clinical, performance and financial outcomes.

Established facility's annual budget and conducted monthly reviews to ensure finances were being properly allocated.

Conducted probationary and annual performance evaluations of all staff. Administration/Executive Director

July 1994 to April 1995

Cambridge South - Southfield, MI

Reduced and controlled expenses.

Capitalized on industry changes to maximize company revenue. Managed the day-to-day tactical and long-term strategic activities within the business. Conducted cost, schedule, contract performance, variance and risk analysis. Carefully selected, developed and retained qualified staff, as well as trained new staff upon hire. Negotiated union contracts.

Administration/Executive Director

June 1988 to July 1994

Heritage Manor - Flint, MI

Capitalized on industry changes to maximize company revenue. Managed the day-to-day tactical and long-term strategic activities within the business. Conducted cost, schedule, contract performance, variance and risk analysis. Drafted business plans, budgets and quarterly and semi-annual business reviews. Accountable for quality assurance including overall customer satisfaction. Generated new business through marketing and community involvement. Strengthened company's business by leading implementation of first sub acute unit in Mid Michigan. Reduced and controlled expenses by improving resource allocation. Coached and mentored staff members by offering constructive feedback and taking interest in their long-term career growth.

Administration/Executive Director

April 1986 to June 1988

Crestmont Medical Care - Fenton, MI

Facility of Excellence Award through the Health Care Association of Michigan Managed the day-to-day tactical and long-term strategic activities within the business. Conducted cost, schedule, contract performance, variance and risk analysis. Reduced and controlled expenses by improving resource allocation. Drafted business plans, budgets and quarterly and semi-annual business reviews. Recruited and hired new staff.

Identified, coordinated and participated in client relationship-building activities and meetings. Cultivated relationships with key players in various industries to create ongoing and mutually beneficial referral systems.

Administration/Executive Director

June 1984 to April 1986

Lincoln Continuing Care Nursing Home - Detroit, MI Managed team of 120 of professionals (department directors & staff). Surpassed revenue goals.

Demonstrated analytical and problem-solving ability by addressing barriers to receiving and validating accurate HCC information.

Coordinated meetings with other department managers and served as main liaison between corporate and staff.

Core Accomplishments

People Management:

Goal setting.

Coaching/mentoring to achieve positive outcomes.

Managing by example.

Participative style of management.

Financial Management:

Budget compliance.

Revenue driven for positive bottom line.

Autonomy given to middle management.

Strong marketing program.

Compliance:

Maintained compliance with regulatory standards with CMS, Medicaid, Medicare, and federal and state. Corporate compliance.

Scheduling:

Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Customer Service:

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Employee Management:

Liaised with HR department to establish employee benefits, training, payroll and termination procedures. Operations Management:

Managed total operation internally and externally. Handled all functions related to safety, infection control, in-services, marketing, and civic involvement. Education

Business

Detroit Mercy College - Detroit, MI

Awards/Accomplishments

Health Care Association of Michigan twice awarded "The Facility of Excellence Award ". American Health Care Association/Washington D.C. "Bronze Award" recipient for quality of care.

"Family Satisfaction" award.

Region 3 chairman board member representing all north eastern Michigan. 30 years as administrator.

Administrator - in - training coordinator.

Citation free state and federal survey twice in career. 5 Star Facility at Fisher Senior Care and Rehab and U.S. News 100 top facilities. Community Service

Director of Lions Club - Fenton for 9 years and remain an active Lion's Club member. Grand Knight - Knights of Columbus 2 years and remain an active member. Holy Family School Advisory Committee.

Board member of Tawas Technical Center and Tuscola Technical Center. Director of the Planning Commission for the City of Tawas. Board member of Bioethics Committee St. Joseph's Hospital-Tawas. Participated in Political Action Committee through the American Health Care Association. Member of the Health Care Association of Michigan.

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