Manager Management

DOUGLAS J. HARRIS

*** ***** ******, *******, ** *7747 732-***-**** (H) **********@*****.***

Risk Management specialist with progressive experience in profit and non-profit arenas

General Liability & Agency Policies § Litigation Preparation § Human Resources § Labor Relations

Aceum Advisors &Search, New York, NY July 2016 – Present

Senior Associate

A professional service firm providing Executive Search and Staffing, HR Outsourcing, Operations

Consulting and Project Management solutions for nonprofit, healthcare, education and social

Impact organizations.

FOJP Service Corporation, New York, NY January - July 2012

Non-Profit Risk Management Advisors to the Health Care and Social Service Community.

Provides services to 50 Client Organizations in various lines of Property and Casualty Insurance

Products, Administration, Litigation and Risk Management to control and minimize losses.

Consultant – Client & Insurance Services

Assisted the Vice President in the renewals of the Workers Compensation and Property Policies, obtaining relevant information and negotiating premiums with Insurance Brokers.

Coordinated the annual Workers Compensation Audit functioning in an advisory capacity to the clients as the conduit to the New York State Insurance Fund.

Attended site visits to major clients with the Vice President to address concerns.

Functioned as the primary FOJP contact with Risk Management, Workers Compensation and Property Organizations contracted to provide expertise in their respective areas.

Conducted audits of the Motor Vehicle Safety Programs Policies and Procedures and implement changes as mandated by the New York State Department of Motor Vehicles, in particular 19A Safety Certification requirements.

Responsible for Special Projects as assigned by the Vice President.

Federation Employment and Guidance Service, Inc. (F E G S), New York, NY 1993 - 2011

$265MM diverse non-profit with over 4,000 employees

AVP/Director, Risk Management & Insurance Services

RISK MANAGEMENT

Developed Agency’s Risk Management Plan.

Designed and oversaw Agency Risk Management reporting system.

Provided oversight of Risk Management and Insurance Services Department.

Identified patterns and trends through ARMS incident reporting system; recommended ways to reduce and manage risk throughout the Agency.

Reviewed 700+ incidents annually encompassing more than 375 NYS locations; advised insurance carrier of those incidents that placed the Agency at risk.

Acted as liaison among risk management advisers, general counsel and agency staff.

Directed Records and Fleet Management Program, supervising staff of 12

INSURANCE

Procured, monitored and maintained the Agency’s insurance policies including General Liability, Commercial Crime, Property, Auto, Directors and Officers, Pollution and others.

Functioned as the point person for all departments and staff throughout the Agency advising of coverage and its application.

Managed 800+ Certificates of Insurance.

LEGAL, LITIGATION & COMPLIANCE

Prepared litigation and provided research for the Agency’s lawsuits and claims. Provided legal reports and graphs for Senior Executive Management.

Reviewed all external requests for records (650 per year) to ensure HIPAA compliance.

Designed and implemented eviction process to support housing program comprised of 300 plus leases. Examined legal requirements of process for tenants in violation of rental agreements.

National Cleaning Contractors, Inc., New York, NY 1985 - 1992

Director of Human Resources

RECRUITMENT & TRAINING

Achieved tax credits of $500K by utilizing Federal and State Employment programs, providing jobs for the underemployed.

Revised wage and manpower staffing requirement, reducing labor costs by 30%.

Formulated and implemented in-house recruitment policies for executive, administrative and non-exempt hiring, reducing turnover rate by 40%.

Designed/ implemented unemployment claims system, reducing unauthorized claims $75K annually.

LABOR RELATIONS

Directed labor negotiations regarding work rule changes for population of 7,000, saving $2MM.

Investigated 400+ claims filed with EEOC and Division of Human Rights, resulting in favorable resolutions in excess of 90%.

Developed and managed training programs strengthening employee understanding of safety procedures and labor relations.

Negotiated more than 1,000 labor claims through the arbitration process, resulting in 95% of the decisions being upheld favorably and the remaining 5% successfully mitigated.

ADDITIONAL EXPERIENCE

Omni Park Central Hotel. NY, NY

Manager, Guest Services Staff of 35

Caribe Hilton Hotel, San Juan, Puerto Rico

Assistant Manager, Guest Service Staff of 15

Waldorf Astoria Hotel, NY, NY

Guest Service Manager

EDUCATION

Pace University, New York, NY

B. S. INDUSTRIAL RELATIONS

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