Clerical, Receptionist, Administrativ Assist, Customer Service

OBJECTIVE

I am seeking a challenging position within a progressive company that will enable me to use my talents and experience within the employment position.

WORK HISTORY

**/**-******* **** ***ler, First Federal Lakewood Mentor, Ohio

Customer Service

Balancing

Auditing maintenance forms

ATM machine balancing, reconciliation, and documentation

handle telephone calls and appointment setting

04/11-5/18 Clerical Support Financial Services, Cleveland Clinic Foundation Independence, Ohio

Pick up mail

interoffice mail delivery distribution

Stamp & date all incoming correspondence

Retrieve faxes and distribute accordingly

Returned refund checks distributed

Call and log voice mail messages and distribute to assigned person/department

Call for additional information

Check email and reply and distribute

Order supplies weekly

Post and key in adjustments and transfers with Hospital & Physician claims

File and log and send file boxes to tracking company

09/08-09/10 Clerical Assistant, ServiceMaster for Quality Mentor, Ohio

answer incoming calls

scheduling appointments

filing

balancing credit card ledger on statement and in QuickBooks

making invoices from work orders

applying payments to invoices

posting accounts payable bills in QuickBooks

working fluently in Chronicle, Microsoft Word, Excel, Publisher, Guardian Products.com, SVM Link computer programs

making graphs, newsletters, brochures, coupons

designing advertising/marketing media

email correspondence

taking notations

accepting and signing for packages & shipments

deliver/organize incoming and outgoing mail distribution

*Reason for leaving: lay off - due to company finances with economy.

05/03-08/08 Receptionist/Cashier, Rick Case Enterprises Cleveland, Ohio

answering multi-line switchboard phone

filing

closing work orders

cashiering servicing customers

balancing and depositing day’s money and invoices

calling in credit card applications for approval

check verification with Global Payments

credit card transactions

stocking in new cars

making out car fax reports online for used vehicles

mail & prepare letters

call reminders for service customers

tracking gasoline logs

receipting sales payments

*Reason for leaving: another employment opportunity.

EDUCATION

2013- 2014 Associate of Applied Science Degree-Animal Welfare Management, Stautzenberger College-Brecksville Campus

2014 – Microsoft Office 2010 – individual classes on Word, Excel, PowerPoint

2014- Epic Software class- for the inquiring mind

2008 Winter Microsoft Office 2003 Certificate course, Lakeland Community College - Microsoft Word, Photo Editor, Excel, Access Database, PowerPoint, & Publisher.

2005 PC Maintenance, Computer Savvy Inc.

2003 Spring Intro. To Business credit course, Lakeland Community College

1999 Basic Quality education Certification, Michigan Quality Improvement

1994-1997 Computer Software/Management Certificates/ Credits Courses Lakeland Community College

1994-1997 Computer & Supervision Certificates, Auburn Career Center

1983-1985 Managing Cosmetologist, Ohio State Beauty College

COMPUTER SKILLS

Fluent in Microsoft Office Windows applications, Paradox, Peachtree, ADP, & ACT software, HBO & SMS Signature Medical Software.

Have been working with computers since 1997 and have self-taught myself on various programs.

CERTIFICATES AND REFERENCES ARE AVAILABLE UPON REQUEST

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