Office Manager/ Executive Assistant
Resume:
Jennifer Lynn Dowd
**** - *** ****** ******. ****
Toronto, ON Canada M5B 1E4
*****************@*****.**
SUMMARY
Creative and inventive thinker, who craves a challenge and is a motivated team player who consistently aims to push expectations and exceed goals. Possesses superb communication skills and has the ability to build up rapport easily. Proven track record of achieving and exceeding the standards of performance set out for any projects.
WORK HISTORY
The Sampler App, Toronto, ON
Office & Operations Manager June 2018 - Present
Responsible for all accounts receivable invoicing, collections and accounts payable in QuickBooks
Responsible for budget and cash forecast
Responsible for employee payroll, expenses, calculating severance, bonus, vacation pay and commission payments
Responsible for tracking time off requests (vacation, sick, personal, etc.)
Manage calendars, coordinate meetings (including conference room bookings, catering arrangements)
Responsible for all business travel arrangements, including flight, hotel and car service
Co-chair on several different committees, participate in ad-hoc projects and meetings as required Kanetix Ltd, Toronto, ON
Office Manager & Executive Assistant October 2017 – June 2018
Assistant to the President and CFO
Manage calendars, coordinate meetings (including conference room bookings, catering arrangements)
Responsible for monitoring Executive’s inbox to help manage meeting proposals, action items and delegate inquiries
Responsible for all business travel arrangements, including flight, hotel and car service
Create spreadsheets, correspondence and presentation materials for high-level use
Responsible for all of the leadership team’s expense reports
Manage inventory of all office supplies
Main point of contact for building property management and all other external vendors and address issues as needed
Created and implemented office wide ticketing request system CrossDynamix, Toronto, ON
Office Manager & Executive Assistant January 2017 – October 2017
Assistant to team of 3 C-level Executives
Create, format, assemble, proof read and draft reports, letters, client documents, invoices, expense reports, proposals, engagement letters
Manage Executive’s Outlook calendars and contacts
Responsible for travel arrangements, including flight, hotel and car service
Manage inventory of all office supplies
Business Development & Client Services July 2016 – December 2016
Generate new business through online prospecting, cold calling, face to face meetings and networking
Ensure that all sales opportunities are fully explored and captured in the sales database
Assist in the recruitment, training and development of staff The National Benefit Authority, Toronto, ON
Office Manager & HR Administrator February 2016 – July 2016
Property and Office Management
o Liaised with building property management and trade contractors for all matters related to the office
o Oversaw workstation set ups and moves, ensured all workstation supplies were maintained o Liaised with vendors to ensure office equipment was regularly maintained o Managed inventory of all office supplies
o Planned, coordinated, and executed departmental and company functions (staff lunches, meetings, birthday lunches, company picture day, etc.)
Human Resources Administrator
o Prepared letters of termination, promotion, job rejection, abandonment, employment confirmation, leave, and resignation
o Prepared staff exit checklist and forwarded to appropriate parties for actions (IT, Payroll for ROE preparation)
o Tracked annual performance and merit pay review cycles for hourly and salaried staff, and reminded managers 1 month in advance of employee anniversary date, providing relevant pay increase/promotion and disciplinary records to manager for consideration o Tracked leaves of absence, start and end dates (personal, maternity, sickness)
Benefits Administrator
o Enrolled new hires and removed terminated employees from group benefits plan o Held monthly employee benefit plan orientation sessions for new employees; responded to employee questions as needed
o Liaised with group benefit provider as needed to administer plan
Payroll Administrator
o Maintained employee records in TimeClock program (name, address, department, wage, date of hire)
o Calculated and reported total hours worked by hourly and salaried staff o Processed pay increases for hourly and salaried staff o Processed, recorded and tracked time off requests (vacation, sick, personal, etc.) o Calculated and recorded severance, bonus, vacation pay and other payments upon management request
Connor, Clark & Lunn Private Capital Ltd., Toronto, ON Training & Special Projects Coordinator, Sales Development May 2013 – October 2015
Designed and maintained new hire onboarding process and specialized training programs for all managers and associates across Canada
Provided administrative support for the Managing Director, Business Development & Client Service team in support of strategic initiatives, travel, and the recruitment and onboarding of new hires
Maintained and updated all sales materials and forms in Adobe LiveCycle Designer
Provided support for the posting and organization of company’s Intranet portal
Coordinated all materials required for sales and training calls
Organized and coordinated annual sales conferences, prospecting and client events for the firm and individual offices across Canada
Hosted Lunch n’ Learn tutorials for all Microsoft Office Suite programs
Maintained and, as required, further developed the database which contained all of the firm’s referral agreements
Supported website maintenance, enhancements, and future redevelopment
Ordered and set-up all mobile phones, laptops, tablets and desktop computers for new staff Burgundy Asset Management Ltd., Toronto, ON
Executive Assistant/Coordinator April 2011 – April 2013
Assistant to the Canadian Institutional Vice President and Group
Managed team member’s Outlook calendars, emails and contacts
Created, formatted, assembled, proof read and drafted letters, client documents, invoices, expense reports
Responsible for travel arrangements, including flight, hotel and car service
Organized conference calls, sent invites to attendees, tracked call attendance and sent replay details when available
COMPUTER SKILLS
ADP Canada Payroll
Advent Portfolio Exchange (Integrated Portfolio & Client Management System)
Adobe Acrobat Pro & LiveCycle Designer
CaseWare
Google Mail, Calendar, Docs and Sheets
Lotus Notes
MacOS Operating Systems (All Versions)
Microsoft Office Suite Programs
Microsoft Windows Based Operating Systems (All Versions)
NetSuite Expense Report Management
Nuance PDF Converter Professional
Profile
QuickBooks
Tax Prep
EDUCATION
2010 - Level 1 & 2 Certification: Offices – Ontario Industrial Accident Prevention Association
(IAPA)
2009 - Certificate - Workplace Health & Safety - SAFE Committee Basics, Musculoskeletal Injury Risk Assessment & SAFE Work Procedures
2008 - Certificate - Project Management Fundamentals
2002 - High School Diploma (With Honors) - Highland Senior Secondary - Comox, BC REFERENCES
Available upon request
Contact this candidate