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Manager Customer Service

Sylvania, Ohio, United States
January 03, 2019

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Ron Ley

**** **** ******** ****

Sylvania, Ohio *3560

Cell Phone: 419-***-****


Great Lakes/Plygem Windows, Walbridge, Ohio

Vinyl Buyer

Manufacturer of replacement windows for home and business


Buy and maintain extensive inventory of vinyl, wood, steel, insulation materials and

laminated materials for $6.5 million leader in replacement windows. Coordinate deliveries

to meet production demands,and arrange for outsourcing of lamination and wood windows.

Work closely with Quality to make sure products are of acceptable specifications, and work

with suppliers to meet those specifications and demand cost savings.

Brennan Equipment, Toledo, Ohio 9/2015 to 10/2016

Part Manager

Yale Forklift Retailer


Manage inventories, both in house and mobile. Research, source and purchase all items

needed for sales and service.Maintain consignment inventories for select customers.

Analyze sales data to improve and maintain inventory mix.

Century Die, Fremont, Ohio 3/2012 to 9/2015

Purchasing Manager

Manufacturer of Blow Molds for various industries


Sourced and purchasing of all materials, direct and indirect used in the facility. Raw

materials purchased include aluminum, copper, stainless steel and steel, as well as all

bolts, nuts and pneumatics required. Responsible for sourcing, and purchasing all tooling,

welding, and maintenance items required for production and stock. Negotiated short and

long term contract for raw materials, as well as machinery purchases


Instituted VMI system for frequently used items. This has eliminated inventory outages,

improving productivity.

Expanded Raw material venders to increase competition and reduce costs.

Expanded tooling suppliers for greater accessibility to the latest in technology, reducing

costs and increasing productivity.

Bunting Bearing, Holland, Ohio. 8/2011 to 11/2011

Manufacturing Specialist

Manufacturer of brass bar and brass, bronze and powdered metal bushings.


Inventory control and process manage all material coming into and leaving facility.

Managed and evaluated all scrap and drop pieces to see if they could be re-manufactured

into saleable products, thus reducing scrap and increasing profits. Audited outgoing

shipments to insure accuracy. Assigned inventory to manufacturing using ERP system.

Temperance Distilling Company, Temperance, Michigan 9/2010 to 5/2011

Purchasing Manager, Inventory Control

Producer of unique packaged spirits for individual investors


Hired to design and implement the companys first dedicated purchasing system using

QuickBooks Manufacturing and Warehouse. Tracked daily usage of raw materials and

insured proper recording for their usage. Sourced all raw materials needed for final

product, including bottles, stoppers and packaging. Managed supply chain to insure on

time delivery for production. Began systematic cycle counting system FIFO and of all raw

materials. Interrogated lean manufacturing techniques to reduce cost and improve

inventory turn.


Designed and created inventory systems based on FIFO, Kaizen, Kanban and Poka-yoke

Introduced bulk purchasing of high usage items, lowering costs by 20%

Established business relationships with vendors, allowing them to suggest new cost saving

measures and reducing labor costs. Our alcohol costs were reduced by 25% and our

cleaning supply costs were reduced by 15% based on these new relationships.

Sourced and purchased all hydraulic and pneumatic controls for bottling and mixing

machinery repairs.

Riker Products, Toledo, OH 9/2006-6/2010

Purchasing Manager/Inventory Control

Manufacturer of heavy-duty exhaust systems for large trucks, buses and delivery



Purchased all direct and indirect materials used for the facility using Epicor Vantage ERP

software. Managed two cycle counters for all raw, component and OEM material in facility.

Purchased all components needed for manufacturing and was responsible for quality

inspection, including the purchasing of all stainless, aluminized, brass and steel tubing

and bar. Total yearly buy was $7,000,000 to $10,000,000. In charge of all inventory control

and processes for facility. Trained and assigned tasks to members of my union crew.

Coordinated several major suppliers to insure on time delivery while still reducing on hand

quantities based on ERP system suggestions. Expedited materials due to increase in

customer orders, or issues on the production floor. Reported monthly on vender on-time

deliveries and PPM quality to Management Review Team. Managed,maintained and

purchased all MRO requirements


Managed $400,000 component crib inventory system, reducing waste and insuring

purchased components were allocated properly

Reduced inventory levels by 35% utilizing JIT delivery system.

Began VMI system for MRO, MRP and office supplies, reducing costs by 23%, annual

savings of over $27,500

Expanded supplier base to improve quality and reduced lead time for key components.

Lead times were reduced by approximately 15% and quality increased 35%. Increasing

competition among suppliers, resulting in cost savings of over 25% for company

Implemented xylene recycling system; reducing waste by 50-75% and reducing costs by

$575-$1150 per month.

Implemented and maintained consignment program for components and raw materials,

resulting in an over $100,000 monthly reduction of inventory.

Erie Tool and Supply Co., Toledo, Ohio 3/2000 5/2006

Commodity Manager

Provider of specialized abrasives for all size manufacturers.


Purchased and maintained on hand inventory for customers. Assisted customers with

special abrasive needs and services. Evaluated and expedited customer orders. Inventory

control, customer interaction, vender relations, and management.


Reduced cost of coated abrasive usage by 35% and increasing productivity, piecework

rate, and reducing overall costs.

Moved customer from ceramic wheel to lower cost A/O wheel, reducing costs and

increasing profit.

Created spreadsheets for grinding wheel inventory.

Changed suppliers, thus reducing price by 15%, increased company profit, and reduced on

hand inventory.

Radio Shack, Northwest Ohio, Southeast Michigan 6/1985 to 2/2000

Store Manager

Retailer of electronic equipment and specialty items


Daily operation of all store aspects, including customer service, inventory control, profit

and loss statement, and store personal. Compensation was based partly on inventory

control and turn.


The University of Toledo; Bachelors of Education

Ashland College; Finance Major

Dale Carnegie Personal Development Course

Community Involvement:

Stranahan Elementary School PTA: Various board positions including VP Public

Relations, Treasurer, and President (2004 present)

Sylvania Board of Education Redistricting Committee, 2003-2004

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