Customer Service Executive Assistant
Resume:
RENEE K BARTEL
Stow, Ohio 44224
***********@*****.***
OBJECTIVE:
To obtain a permanent position as an Office Administrator or similar with a company using a positive attitude, great attention to detail, accuracy, confidentiality and the desire to succeed in a fast-paced environment to make a difference in the administrative procedure process. SKILLS:
Typing: 60 WPM
Computer Applications: Word, Excel, Access, PowerPoint, Outlook, Lotus Notes, WordPerfect, Lotus 123, Quark, Freelance Graphics, Peachtree Accounting, Quickbooks, SAP, SYSPRO EXPERIENCE:
SHEREX FASTENING SYSTEMS 10/17 thru Present
Office Administrator
Work in Syspro to provide timely delivery of raw materials and other process inputs from the supply chain.
Monitor shipments to ensure on time delivery or make other necessary arrangements.
Keep delivery dates, inventory and stock levels current.
Prepare sales and purchase orders, order acknowledgements, international documentation and product certifications.
FEDEX SUPPLY CHAIN 10/15 thru 10/17
Senior Customer Service Coordinator
Processed customer orders in an accurate and timely manner and performed the necessary follow up.
Processed all incoming EDI invoices for payment and validated all charges such as detention time, layover fees, etc.
Provided a high level of service through order administration and standard transactions to external customers by promptly and accurately receiving and acting on information from the customer in a professional manner.
As the principle customer interface, clearly and concisely conveyed established service requirements to suppliers to ensure expectations were properly met within established guidelines.
Entered order information into an ERP system and completed complex transactions regarding the dispatching of job orders and other related customer information to proper internal and external customers.
FIRSTENERGY 4/13 thru 4/14
Executive/Administrative Assistant
Temporary assignment in the Claims Department processing and collecting new as well as existing claims.
Transferred to the Legal Department as an Executive Assistant providing customer service and maintaining appointment calendars. Also scheduled meetings, conference rooms and calls, created presentations, spreadsheets and correspondence.
Completed a prior assignment in the Generation Department auditing monthly subcontractor invoices for discrepancies of billing hours and traveling expenses.
Transferred the information into SAP.
PRIM CAPITAL CORP 12/12 thru 4/13
Executive Assistant
Prepared tax returns, assisted in the preparation of client meetings by researching mutual funds, and created repositioning recommendations.
Ensured that all office procedures were within compliance regulations for quality control purposes. RENEE K BARTEL
2305 Echo Valley Drive
Stow, Ohio 44224
***********@*****.***
THE LAW OFFICES OF JOHN D. CLUNK, LPA 4/12 thru 12/12 Bookkeeper
Invoicing, accounts payable and receivable, cash and check disbursements and tracking.
Received electronic wire transfers, check and credit card reconciliation, and collections. MR DUMP, INC. 4/02 thru 12/11
Office Manager
Invoicing, accounts payable and receivable, collections, tax preparation and customer service.
Dispatched trucks to the appropriate job sites and maintained truck maintenance records.
Created all graphic and promotional materials, correspondence and maintained databases.
Prepared travel arrangements, assisted management with daily schedules and calendars, scheduled meetings and company luncheons and dinners.
EDUCATION:
UNIVERSITY OF AKRON, Akron, Ohio
Course of Study: Executive Secretary
CUYAHOGA VALLEY CAREER CENTER, Brecksville, Ohio Course of Study: Office Systems Specialist
NORDONIA HIGH SCHOOL, Macedonia, Ohio
REFERENCES
● Morgan E. Parke
FirstEnergy Service Company
Associate General Counsel
76 South Main Street
Akron, OH 44308
Michael B. Lindow
FirstEnergy Service Company
Manager, Claims Department
76 South Main Street
Akron, OH 44308
Christopher A. Aretz
FirstEnergy Generation Corp.
Advanced Generation Specialist
1501 Commerce Drive
Stow, OH 44224
Rae Ann Conti-Roark
FirstEnergy Service Company
Executive Secretary Leadership
76 South Main Street
Akron, OH 44308
Karen A. Sealy
FirstEnergy Service Company
Attorney V
76 South Main Street
Akron, OH 44308
Steven Nelson
AkzoNobel Paints LLC
Vice-President-International Markets
15885 West Sprague Road
Strongsville, OH 44136
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