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Customer Service Legal Secretary

Schenectady, NY
January 08, 2020

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Lori J. Stater-Burch

*** ******* **. ******, ** *2302



Customer Service Associate

Pier 1 Imports, Clifton Park, NY


Responsible for greeting customers and assisting them with finding merchandise, online or in store. Process and package online orders for pickup utilizing computer website. Process various types of transactions with different forms of tender.

Customer Service Associate

J.C. Penney Corporation, Queensbury, NY


Fine Jewelry department expert, required to achieve daily goals including sale of protection plans for fine jewelry. Duties included sending out jewelry for repairs with an expected due date for completion. Put out new merchandise weekly following department planning guide. Expected to create a personal and meaningful connection to ensure customer loyalty.

Enter customer transactions into computer to record transaction and issue computer generated receipts.

Balance currency, coin and checks in cash drawer at end of shifts, and calculate daily transactions using computer, calculator or adding machine.

Cross trained to work in all departments and work closely with other associates to maintain store and assist customers.

Paralegal /Receptionist

The Law Office of Colleen H. Whalen, Malta, NY

10/2004 - 07/2006

Answered telephone and greeted clients. Prepared pleadings which included discovery materials, and processed medical authorizations for various providers.

Managed case files and prepared billing records.

Legal Secretary

Caffry & Flower, Glens Falls, NY

01/2002 -10/2004

Mailed, faxed, or arranged for delivery legal correspondence to clients, witnesses and court officials.

Prepared and processed legal documents, and papers.

Scheduled daily appointments.

Title Secretary

Block, Colucci, Spellman & Peller, LLP, Clifton Park, NY


Ordered and read title searches to process commitments for real estate closings.

Maintained various vendor accounts for title searches and processed checks for payment.

Payed monthly property and school taxes for customers from multiple escrow accounts.


A.A.S. in Paralegal Studies

Schenectady County Community College, Schenectady, NY


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