Customer Service Administrative Assistant

Kierra Leach

Objective

Successful Global Services CSA with a Masters in Human Resource Development. Passionate about providing effective Customer Service. Excels at providing compassion and respect as well as accountability.

Career Achievements

Successfully Completed Internship and Work Experience with State and Federal Organizations

Proficient in Microsoft Word, Excel, Publisher, and PowerPoint Software

Successful Legal Assistant and Administrative Assistant

Proficient in PeopleSoft Financials, Oasis, HR, and Automation

Selected to be a part of the Pilot for GS Services Transformation

Education and Training

Webster University Greenville, SC

Master of Arts, Human Resource Development June 2018

University of South Carolina- Upstate Spartanburg, SC

Bachelors of Science, Criminal Justice Degree August 2015

Professional Experience

TEKsystems August 2015 – Present

Customer Support Associate

Manages contractor payroll weekly for assigned offices.

Diffuse Consultant issues regarding payroll, timecards, vacation, and benefits.

Manages and maintain daily reports.

Schedules drug test and initiates criminal background searches.

Clerical and administrative functions such as, scheduling appointments, organizing and maintaining electronic files

Nike Factory Outlet April 2013 – April 2016

Customer Service Associate/ Retail Sales Associate

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices

Recommended, selected, and helped locate merchandise based on customer needs and desires

Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

Utilized strong communication skills to communicate with customers, managers, supervisors, and other staff

Issued receipts, refunds, credits, or change due to customers

Knowledgeable in effective customer service practices

Cherokee County Veterans Affairs Office April 2013 – May 2015

Work Study Experience- Administrative Assistant/Secretary

Prepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software

Answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals

Performed routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files

Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer

Successfully provided superior and outstanding customer service

Seventh Circuit Solicitors- Barry Barnette’s Office January 2015 – April 2015

Internship- Court Clerk/Legal Administrative Assistant

Prepared orders of the court, such as released documentation, sentencing information, or summonses

Mailed, faxed, or arranged for delivery of legal correspondence to clients, witnesses, and court officials

Thoroughly examined legal documents submitted to courts for adherence to laws or court procedures

Recorded case dispositions, court orders, or arrangements made for payment of court fees

Successfully prepared documents recording the outcomes of court proceedings

Actively assisted attorneys and other court officials

Performed clerical duties in court of law

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