Dear Hiring Manager,

As an experienced IT Professional, I have over fifteen years of experience including Project Management, developing relationships and partnerships with user/client communities, overseeing IT operations, Vendor Management, Business and System analysis, and software development. My areas of expertise include: Project Management, Infrastructure, operations and support, user support, hardware and software.

I am writing to inquiry about the opening for a Business Systems Analyst V.

I offer 10+ of years of experience Technical Business Systems Analyst, which makes me a strong candidate for this position.

The top portion of my resume highlights my career profile and accomplishments that are also in alignment with this position.

I welcome the opportunity to speak with you if you feel I'd be a strong candidate for this or any position in your organization. I can be reached at 609-***-**** or ac733i@r.postjobfree.com.

Respectfully,

Robert Swift

Professional Profile

Results oriented, problem solving, client facing systems analyst, with combined experience in Project Management, System Analysis and Design, Integration and Automation, between external clients and internal support teams. Proven track record in designing, extending, and supporting solutions around SaaS/PaaS software as primary point of contact with external clients.

Career History

Americaneagle.com July 2018 to Present

Sitefinity Project Manager

Work with clients to define project scope and requirements for a new website based on individual project budget.

Manage the project team though the creation of detailed project description, estimates, specifications, schedules, and timelines.

Leads team including Graphic Artists and Developers from project initiation though completion.

Document all aspects of the project through the use of meeting notes, status reports, change requests, and project plans.

Upland Software, Inc.

ComSci by Upland Software helps IT organizations, manage and communicate the cost, quality, and value of the services they deliver to the enterprise through deeper cost visibility and granularity, and increased cost control. The SaaS platform facilitates better collaborative planning and budgeting between IT and the lines of business they support, and enables continuous improvement initiatives that drive business transformation.

Implementation Specialist and Data Analyst June 2013 - April 2018

Led implementation projects for new clients and existing clients by gathering requirements, establish best practices, and implement our solutions (software). Includes client on-boarding, reviewing and normalizing data sources, defining process workflows, implementing data structures and processing routines, identity gaps and prioritize resolutions, setup data processing routines to consume client data, and creating Dashboards to visualize client data.

Conduct regular status meetings with clients and internal stakeholders to review project status, scope, milestones, deadlines as well as issue remediation.

Manage client relationship as the primary point of contact from initial engagement, ensuring a smooth transition through implementation and Go Live of SaaS/PaaS solution, to the monthly production cadence through both on-site and remote discussions and meetings.

Identify sales opportunities with existing clients that leads to expansion of services and deliver these to Account Management team. Support sales team with proof of concepts for potential clients.

Partner with development team to define custom client processes and new features, work with QA Team to ensure product stability, then assist client during the roll out of the new feature set.

Demonstrate an in-depth understanding the client’s strategic agenda and issues facing them through the development of custom reports, charts, dashboards and other presentation aids, created specifically for different levels of the client’s organization, by presenting raw data in relevant and functional visualizations.

Firmenich Incorporated September 1997 – Present

Firmenich is the largest privately-owned company in the perfume and flavor business. Swiss and family owned, Firmenich has created many of the world’s favorite perfumes for over 100 years and produced a number of the most well known flavors we enjoy each day.

Business Systems Analyst May 2007 – March 2013

Responsible for supporting SAP for inventory and warehouse management and manufacturing processes for multiple US plants and non-US plants.

Traveled abroad as part of implementation for first SAP plant, then provided continued on-site support.

Participated as member of project team to implement SAP at several plants from start of project through hyper-care.

Helped rework inventory and manufacturing processes to simplify manufacturing operations and to increase inventory accuracy.

Provided training to end users and super users on various transactions and processes, including cycle counting, process order life cycle, and other inventory movements.

Provided support for homegrown MES and Inventory Control system, multiple ERP systems, and Warehouse Management System for largest US plant.

Performed analysis, wrote specifications, performed testing to update existing functionality in SAP and MES, and WMS systems.

Business Systems Analyst January 2002-May 2007

Responsible for supporting the chemical production environment, including multi-vendor automated compounding machines, Warehouse Management System, Manufacturing Execution System, and Enterprise Resource Management System.

IS representative on large projects to support expansion of the production department. This included construction projects, installation of infrastructure equipment, computers, printers, and automated systems to support manufacturing processes, and warehouse management systems.

Coordinated with multiple international vendors and internal engineering group to support compounding systems. Three compounding systems were successfully installed with interfaces to the current ERP and MES systems. Others were enhanced to support manufacturing processes.

Managed security for ERP and MES systems for North and South America. Successfully implemented approval and tracking process to comply with corporate data security requirements.

Collaborated with internal and offshore developers to enhance and fix problems with current ERP and MES solutions. This includes writing specifications, organizing user acceptance testing, scheduling deployment and providing support for the new changes.

Supported members of IS Security Team in conducting security audits of local systems and participated in litigation activities as a subject matter expert.

Senior Software Developer September 1997-January 2002

Participated on several development projects from design phase through development. Wrote specifications, defined data models, designed architecture and wrote software for several applications to manage commercial divisions requirements.

Acted as primary developer for an application to manage the Global pre-sales Sampling Process. In this role, designed application with the division’s end users, performed development, coordinated testing, and supported the application. The application was successfully deployed and managed 10,000 sample orders per year.

Participated as subject matter expert on development team to develop web-based applications to manage pre and post-sales activities, including the Global Sampling Application. Written in Java, these applications were successfully rolled out to 3,000 users globally.

Managed custom extranet applications used by top clients to provide product specifications, documentation, and sample ordering. This included a self-service web site used to sell some materials to customers with credit card payments.

Chief technical architect on a project to replace extranet applications with a new web portal. Coordinated internal business users to define requirements, and led consultants to define the architecture and ensure the system fulfilled the requirements.

Acted as IT Coordinator of a commercial division ensuring the proper IT resources were available to meet their needs. This included project management, budget planning, purchasing hardware and software, and support of custom software needs.

St. Joseph's Hospital and Medical Center, Paterson, NJ March 1996 - September 1997

Network Analyst

Responsible for installation and maintenance of a fault-tolerant 3000 node network and servers to support administrative and clinical systems that required zero downtime utilizing an ATM backbone with switching and VLAN technologies.

Installed and supported clinical and administrative systems for diversified departments including network hardware, servers, database server software, and client-server applications.

SYSTECH Solutions, Inc., Cranbury, NJ June 1994 - February 1996

Network Administrator

Installed, maintained, and upgraded the corporate network including network hardware and servers to support corporate accounting system, electronic mail, dial-up access, and other systems.

Led project with end users and consultants to design and implement project management system that tracked time accumulated on client projects and installations. Later maintained system that was written in Visual Basic.

Bowne and Company, Inc., Piscataway, NJ May 1993 - June 1994

Systems Analyst

Worked with end users to write functional and detailed specifications, wrote software to implement the specifications, and validated software of other programmers.

Designed and developed Data Collection Utility to facilitate the submission of electronic filings for Financial Printing, used by customers.

CIBA-Geigy Corporation, Summit, NJ June 1991 – May 1993 June 1990 - May 1993

Programmer/Analyst

Responsible for all of the day-to-day activities of both PCs and an AS/400 including administration, installation and maintenance of hardware and software for an off-site department.

Designed, developed and maintained Human Resource Information System in Foxpro.

Seton Hall University, South Orange, NJ July 1987- June 1990

Office of Academic Computing

Student Consultant

EDUCATION

Seton Hall University Seton Hall University

M.S. Information Systems – 1997 B.S. Business Administration -1991

Major: Management Information Systems

SAP Training Classes

SAP01 – SAP Overview

SCM500 – Business Processes in Procurement

SCM510 – Inventory Management and Physical Inventory

SCM610 – Delivery Processes

SCM630 – Warehouse Management

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