Customer Service Human Resources

Maria A. Brunet

**** ***** **** *****, **** Worth, Texas 76177 C: 682-***-**** ***********@***.***

Professional Summary

A detail-oriented professional with 21 years experience including abroad scope of Government services as office management services (DOS/Human Resources Office/Baghdad and Afghanistan), Certifying Officer (USAID/Financial Management Officer/Cairo), Administrator, Day Care Provider, Warranty Clerk, and Auditor. Dedicated, goal oriented, and deadline sensitive person who uses a strong work ethic and competitive spirit to achieve results. Able to work independently, handle pressure situations, and prioritize to achieve goals.

Work History

May 2017 Cashier – Walmart (part-time)

Operate cash registers at the front of the stores, greeting customers warmly as the make purchases. Scan all items, process cash, check and credit transactions and deactivate security devices on bags and items purchased. Maintain the amount of cash in the registers. Also, verify customer’s ages when they buy restricted merchandise such as beer or wine. Cleaning work areas and returning merchandise to shelves and racks are other responsibilities of the Walmart cashier.

2012 – 2015 Human Resources - HR Assistant – US American Embassy, Kabul Afghanistan

Oversee the Employees Evaluation Report (EER) for all the American employees at the U.S. American Embassy, Kabul, Afghanistan. In the Human Resources Office, I served as the section main timekeeper for only the American employees. Also, I assisted the American employees with any other issues related to the Human Resources Office.

2010- 2011 Human Resources - Program Specialist – US American Embassy, Baghdad, Iraq

Responsible for in-processing of all newly-arrived employees by welcoming them in the Human Resources (HR) Office of Mission Baghdad. Based on each individual’s hiring mechanism, and the length of assignment/TDY to Baghdad, incumbent assists employees in filling out benefits and allowances forms correctly.

Explains Baghdad Time & Attendance (T&A) procedures to new arrivals as it is unique and complicated in Baghdad; explains post Mission Baghdad in and out travel policy.

Developed understanding of each hiring mechanism used in Baghdad, i.e., Limited Non-Career Appointment (LNA), Locally Engaged Employees (LES) Temporary Duty Assignment (TDY), in order to know correctly what information to give to each category, as they are not alike. Accordingly, and based on each employee’s nature and duration of assignment/TDY, ensures that staffs check out correctly when they depart post in order to coordinate with Charleston or Bangkok payroll to guarantee benefits are adjusted accordingly.

Managed spreadsheets to ensure all staffs are fully accounted for at all time. Notified departing staffs of their check-out responsibilities one month prior to departure, and to advise all arriving staffs to follow-up with in two weeks of arrival to the Human Resources Office. Drafts Emergency Visitation Travel Cables (EVT), and others HR-related cables so the employees get their benefits correctly. Updates post profile for worldwide view. Changes and designs the welcome packets as needed; knows when to add/delete legal documents requiring signatures. Acts as the administrator for the HR SharePoint and regularly checks web gram for HR-related cables.

Maintained the calendars and the Time & Attendance for the Senior/HRO, and assists the supervisor of the American Staff Program. Also, assists in explanation of the visa process to new staffs during the concerned incumbent’s absence. Performs other duties as assigned.

2008 -2010 Payment and Certifying Officer, USAID, Cairo/Maadi, Egypt

Reviewed and certified a full range of complex administrative claims, including a substantial number of international travel vouchers.

Provided financial management services of USAID/Egypt as well to client missions Morocco, Yemen, Lebanon, Paris, Rome, Iraq, Pakistan and Afghanistan, as well as the Office Middle East Program (OMEP) and Regional Inspector General (RIG) Cairo Office.

Also, responsible for managing the Citibank Purchase Credit Cards and the Declining Balance Credit Cards for Cairo and client missions.

Responsible for printing daily Local Bank reports and assist the Payment Section.

I served as Supervisor in reviewing vouchers section.

2007 – 2008 Business Center Assistant, USAID, Cairo/Maadi, Egypt

Reviewed, sorted and delivered incoming classified and unclassified cables to the Mission Director and other offices.

Assisted with mail delivery and pickup from the US Embassy, monitoring the delivery of all registered mail, and assisting mailroom staff with customer service.

Accountable for accurate weights of letters and packages, as well as accounting for payments and receipts of all business and personal.

Created and issued Office Building access key cards to staff, ensuring that proper authorizations were in place before issuing the key cards and ensuring that their access to the building was limited in accordance with their clearance level and access rights.

Served as primary liaison between USAID and the US Embassy's Information

1990-2006 Founder and Owner, Maria's Family Day Care 6227 Martin Road, Columbia, Maryland

Provided a family day care service in my home for up to 60 kids.

Planned preschool monthly activities (English and Spanish).

Provided daily feedback to the parents.

Prepared daily meals, including breakfast, two snacks and lunch.

Provided care to children between ages 3 months to 4 year old.

1987- 1988 Warranty Clerk Horizon Chevrolet, Naperville, Illinois

Assisted the general manager in the service department with daily warranty claims.

Used computer skills to submit all the warranty claims to the main office in Detroit.

Submitted more than $800,000.00 in claims and collected 98% of them.

1982- 1984 Auditor, Management Division of Imposition of Vehicle Taxes, Department of Treasury, San Juan, Puerto Rico

As an auditor, verified the statement of the cars imported and the tax imposed.

Promoted to a manager of the division in which position I supervised 200 employees in three offices located in the port of San Juan area who prepared the statements for each car imported and exported, and verified the tax imposed.

Education and Awards

Bachelor of Business Administration with a major in Accounting 1982

University of Sacred Heart, Santurce, Puerto Rico

Secret Security Clearance

Microsoft Office Applications

Word and excel

On the Spot Cash Award and Certificate of Recognition on November 9, 2009 by Charline Eastin, Financial Management Officer USAID/Egypt and Hilda Arrellano, Mission Director USAID/Egypt for diligent, competent and professional support to USAlD/Cairo and its five client missions in certifying

accurately and promptly the tremendous number of vouchers.

On the Sport Cash Award Certificate on March 25, 2010 by Charline Eastin, Financial Management Officer, USAID/Egypt and Thomas R. Delaney Deputy Mission Director for extraordinary efforts, teamwork and dedication in timely processing payments for Cairo and its 8 client missions, and the undertaking of services to Pakistan with all its specific and unique characteristics.

Meritorious Honor Awards (Baghdad, Iraq 2011 and Kabul, Afghanistan 2012, 2013 and 2014)

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