Medical Assistant Customer Service
Resume:
Gina Garnica
Covina, CA
*******.****@*****.***
Medical Assistant
Seeking to establish a responsible though challenging position as a Medical Assistant. It is my goal to apply my vast knowledge and experience in a facility where growth and opportunities are constantly offered and patient care is the priority.
Skills
Medical records review
Patient & donor care
Quality assurance & control
Verifying patient info
Data entry /Billing
Greeting patients
Strong Computer Skills
High Standard of Patient Care
Multitasking
Fast pace
Self-Motivated
Team Player
Professional
Experience
January 2016- January 2017
Bonelli Logistics – Customer Service Representative
Duties: Take consecutive member calls, and walk them through problem resolution, Maintain detailed documentation on caller's needs and solutions offered, Provide amazing customer service at all times, to both members over the phone, and colleagues in the call center, Prioritize issues, and reach out for assistance when necessary, Properly bill shipments pursuant to applicable tariffs and pricing agreements, Recognize and resolve documentation errors, Assist customers via phone, email and fax with inquiries including: tracing shipments, rate quotes, tariff discrepancies and billing and/or invoicing questions, Perform general clerical duties as assigned, including: answering and directing phone calls, filing, data entry and billing.
Jan 2012-August 2013
Arroyo Development Services – Job Coach
Duties: Instructor for a community-based day program for adults challenged with developmental disabilities. Provide support and supervision for a group of adults while they participate in a variety of activities in their local communities.
September 2011-Januaary 2012
Associated Comprehensive Therapies – Independent Living Skills Instructor
March 2009-September 2011
Lemar Home Health – Medical Assistant
Duties: Greet patients, answer phones, interview patients and record reason for visit, triage, maintain patient records, file charts, schedule appointments, collect copays, customer service, appointment reminders.
January 2008-March 2009
Dr Kerry Parks OBGYN – Medical Assistant
Duties: Greet patients, triage, pull and file charts, ensure paperwork is in order, interview patients and record reason for visit, schedule appointments, collect copays, patients care, appointment reminders.
September 2007-June 2008
Homecare Providers – CNA
Duties: assist residents with the activities of daily living including dressing, eating, grooming, moving, toileting and personal hygiene according to the resident’s care plan.
August 2006-September 2007
Covina Rehabilitation Center - CNA
Duties: Assist residents with the activities of daily living including dressing, eating, grooming, moving, toileting and personal hygiene according to the resident’s care plan.
Education
June 2008
Northwest College, Covina, CA – Medical Assistant Program
February 2006
Azusa Adult School, Azusa, CA - Certified Nursing Assistant Program
References Available Upon Request
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