Administrative Assistant Personal

DEBORAH L GREEN

Phone: 215-***-****

Email: ***************@******.***

Address: *** ***** *** *****, *********, PA 17602

PROFESSIONAL SUMMARY

Trustworthy, dependable, responsible Personal Assistant with 5 years of experience providing ongoing support to a notable CEO within the technology industry. Dedicated, tireless professional with a keen ability to maximize both time and business efficiencies. Well- organized with in-depth technical knowledge and keen attention to detail. Jan. 2014 – Present

Lancaster, Pennsylvania

President of DG Holdings of PA LLC, Self Employed

Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.

Receive payments and post amounts paid to customer accounts. Advise customers of necessary actions and strategies for debt repayment. Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts. Record information about financial status of customers and status of collection efforts.

Answer customer questions regarding problems with their accounts. Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors. Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.

Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.

Sep. 2005 – Sep. 2013

Chestnut Hill, Pennsylvania

Administrative Assistant to Dean of Library and Information Systems, Chestnut Hill College

Use computers for various applications, such as database management or word processing.

Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.

Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

EMPLOYMENT HISTORY

Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Make copies of correspondence or other printed material. Locate and attach appropriate files to incoming correspondence requiring replies. Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.

Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports. Open, read, route, and distribute incoming mail or other materials and answer routine letters.

Conduct searches to find needed information, using such sources as the Internet. Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions. Order and dispense supplies.

Mail newsletters, promotional material, or other information. Store completed documents in appropriate locations. Load machines with required input or output media such as paper, cards, disks, tape or Braille media.

Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software. Process payroll information.

Greet visitors and determine whether they should be given access to specific individuals.

Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work. File and retrieve corporate documents, records, and reports. Open, sort, and distribute incoming correspondence, including faxes and email. Prepare responses to correspondence containing routine inquiries. Provide clerical support to other departments.

Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures. 2013 Liberal Arts

Chestnut Hill College - Chestnut Hill, Pennsylvania Jun. 1982 High School Diploma

College At Old Westbury - Old WEstbury, New York

EDUCATION

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