Administrative Assistant Customer Service
Resume:
Audra E Puchkoris
Windsor, CT 06095
*********@*********.***
Objective:
To obtain a challenging position that allows me to utilize my experience while offering an opportunity to advance professionally, and grow personally.
Qualifications:
Proven office management professional with extensive experience in all aspects of administrative support and customer service. Excellent written and verbal communication skills, attention to detail, accuracy, time management, strong organizational and interpersonal skills along with ability to multi-task and prioritize according to current needs.
Proficient in Quickbooks, Microsoft Office (Microsoft Word, Excel, Outlook, Powerpoint) Titan IV and Social Media Platforms
Office Manager/Administrative Assistant to Secretary Treasurer 2008-2018
Teamsters Local Union #559 – South Windsor, CT
Teamster Local Union #559 is a Democratic Labor Union.
Provided all administrative support to the Secretary-Treasurer. Responsible for effectively managing daily office operations including general support to over 900 union members. All aspects of payroll, accounts payable and accounts receivable, Titan posting of monthly dues, correspondence with members and employers, along with preparing monthly closeout and reports.
Inside Sales Rep/Customer Service Representative 2003-2007/1989-1997
RTI Connecticut – Windsor, CT
RTI Connecticut formerly Bowsteel, a steel distributor specializing in specialty metals, including titanium, which supplies the military, defense and aerospace industries.
Provided all aspects of customer service. Provided top notch service to customers consisting of request for quote pricing, availability of product, delivery, and expediting customer orders. Phone coverage, billing of weekly orders, providing shipping and delivery documents, maintenance of customer database. Data entry of customer orders, weekly sales reports, and administrative sales support to outside sales staff and out of state sales office.
Administrative Assistant 2001-2003
Wood Group Component Repair – Suffield, CT
Wood Group is an overhaul repair facility for the Aerospace industry of jet engines.
Administrative Assistant responsibilities, providing clerical support to the Sales Department, all aspects of the Accounts Receivable Department. Provided back-up front desk/receptionist coverage. Weekly reports, customer billing, maintenance of customer files and correspondence along with aggressive collections procedures.
Provider Scheduling/Patient Contact 1998-2000
Kaiser Permanente - East Granby, CT
Kaiser Permanente was a health insurance company supplying medical care to its patients. Kaiser Permanente operated a call center for all patient related calls and inquiries while operating medical offices in five different locations.
Data entry of provider (Dr) schedules into IDX system.
Maintaining provider daily appointment schedules, releasing month to month and allowing time slots for different types of medical appointments and procedures. Communicated with providers daily to update on-call, emergency and rounds calls. Rescheduled canceled appointments with patients and provided information regarding medical procedures.
Education:
Suffield High Graduate 1984
References available upon request
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