Customer Service Manager

CORAL RUSH

Skills include:

• Nationwide experience in driving HR generalist roles

• Identifying opportunities and increasing standards

• Implementing and driving timely project solutions

• Establishing and driving great work culture

• Recruit, train, coach, and develop peers and teams

• Maximizing results through driving strategic change

CONTACT

PHONE:

(C) 719-***-****

EMAIL:

ac7308@r.postjobfree.com

PROFESSIONAL SUMMARY

Efficient HR Generalist offering 20 years in human resources and full cycle recruiting. Expertise in Recruiting (clinicians, senior executive to entry level positions, IT personnel with Top Secret clearance for DOD, construction journeymen to general labor) and Personnel training. Highly driven to achieve company goals offering years of experience and knowledge in training, orientation and incentive. A team-oriented and open door environment that is conducive to a successful staff. Expert communicator and negotiator with strong conflict resolution skills. Trained in both large Corporate and small non-profit settings. Maintains clear lines of communication between HR staff, employees and management. Capable and comfortable with taking the lead in employment protocol compliance and in anticipating staffing needs. Confident in driving my ability and motivation to achieve goals and deadlines.

Education

Associate of Arts in General Studies, Appalachian Bible College, Bradley, WV

1 YR Office Management Course, Draughon’s Jr. College – Clarksville, TN

Experience

March 2018–October 2018

Tradesmen International• Project Coordinator • Austin, TX

Responsible for creating strategies while consistently analyzing continuous business opportunities. Experienced in a variety of areas that have created the drive to continue self-development.

Engaged in the setup of new accounts, and reinstatement various previous account structures

Driving project management of resources and information

Responsible for forecasting staffing needs, driving production, and decreasing business expenses.

Responsible for the overall planning, budgeting, and process of recruiting.

February 2018- April 2018

Human Resources • Payroll Specialist • PalmPay, Austin, TX

Conducted nationwide payroll processes while organizing and auditing vacation selections.

Responsible for ensuring company payroll is accurately prepared and distributed

Audit monitoring of all hours, benefits, and deductions of payroll accounts.

Responsible for delivering accuracy and efficiency of all reporting

May 2017- January 2018

Human Resources • Payroll Manager • Paonia Inc., Colorado Springs, CO

Responsible for Managing the onboarding process, updating all personnel files.

Weekly Payroll (multiple state)

Weekly Davis Bacon Certified payroll

State/Federal tax reporting / paying

Tracking of all PTO

OSHA reporting

CDL certifications

In house recruiting (Construction Laborers)

August 2016 - March 2017

Information Technology • Recruiter • Robert Half Technology, Colorado Springs, CO

Responsible for managing the onboarding processes for the entire organization. Designed and implemented the overall recruiting strategies in relation to several roles.

Develops recommendations to achieve the organizations staffing objectives.

In House recruiter full cycle IT professionals with Secret and TS status for DOD contracts

Advertise job openings on careers pages, job boards and social networks (e.g. LinkedIn).

Complete management of staffing; advertisement, recruiting, referral program design, sourcing, and screening.

Creator of various job fair events

May 2014 - September 2015

Human Resources • Payroll Administrator • Rocla Concrete Tie Inc., Pueblo, CO

Responsible for providing outstanding client service. Responsible for accurately assessing customer needs to recommend the best and healthiest products in relation to lifestyle.

Manage all financial & accounting activity including daily analysis of financial statements, budget strategy, payroll & forecasted sales revenue to improve revenue growth.

Responsible for leading all staffing efforts

Strong interpersonal and communication skills.

Directed the collection, calculation, and entering of payroll data

Decreased number of workers compensation claims through initiating training techniques

Conducted investigations, improvements, and monitoring of benefits administrations.

July 2012- September 2013

Human Resources • Personal Administrator/Recruiter • PAE, Arlington, VA

Recruited talent efficiently and effectively Reviewed federal and state laws to confirm and enforce company compliance. Completed and created employee compensation evaluations

Conducted benefits administration for several benefit-eligible employees.

Supported and addressed all new-hire activity and ongoing employee relation issues.

Advised top management on appropriate employee corrective actions.

Monitored HR expectations for employee in/out processing.

Trained and coached clients on how to conduct background checks and verify references.

Responsible for facilitating monthly meetings and developing strategies that positively influenced workplace relationships.

Created and modified job descriptions within all departments.

Processed salary changes stemming from merit increases, promotions, bonuses and pay adjustments.

Responsible for conducting all employee exit interviews

Responsible for managing various ongoing confidential personnel records.

February 2012 – July 2012

Customer Solutions • Logistics and Customer Service Manager • B&S Global Transit Center B.V, Dordrecht, ZH, Netherlands

Created, initiated and formed successful customer base. Directed all operations, financials, marketing and reports. Developed and deployed strategic marketing initiatives tools which resulted in overall business expansion.

Responsible for exceeding assigned quotas while delivering extraordinary customer service.

Responsible for providing clear and organized communication to customer base to achieve and excel goals.

Manager and creator of various sales reports & forecasted sales revenue to improve revenue growth.

Created timely customer service solutions through organizing collaboration with work groups.

Prevented warehouse losses using awareness, attention to detail and integrity.

Organized and managed customer orders electronically.

Tracked qualitative and quantitative analysis of logistics operations using an in-house tracking system.

August 2011 - February 2012

Human Resources • Senior HR Manager • Pinkenba, QLD, Australia

Responsible for execution of weekly, monthly, and annual audits to ensure adherence to federal regulations and raise associate awareness of new policies and procedures.

Recruited national and expatriate staff, while coordinating numerous processes.

Hiring, coaching, and developing teams of HR Assistants to implement national related matters

Create, negotiate, implement, and monitor employment contracts for compliance with Solomon Islands Labor Laws.

Manage and progress probationary periods and reporting including notification of progress (to HKL).

Monitor and manage Contract Renewals and appraisals for both national and expatriate staff.

Ensure that HKLGS conditions for employment are consistent with current Solomon Islands Labor Laws and with the practices of HKLGS.

Maintain oversight and control of Company staff numbers for both expatriate and national staff through reports and nominal rolls.

January 2011 – August 2011

Customer Solutions • Logistics and Customer Service Manager • B&S Global Transit Center B.V, Dordrecht, ZH, Netherlands

Created, initiated and formed successful customer base. Directed all operations, financials, marketing and reports. Developed and deployed strategic marketing initiatives tools which resulted in overall business expansion.

Responsible for exceeding assigned quotas while delivering extraordinary customer service.

Responsible for providing clear and organized communication to customer base to achieve and excel goals.

Manager and creator of various sales reports & forecasted sales revenue to improve revenue growth.

Created timely customer service solutions through organizing collaboration with work groups.

Prevented warehouse losses using awareness, attention to detail and integrity.

Organized and managed customer orders manually

Conducted qualitative and quantitative analysis of logistics operations using simulation models and other tools.

April 2009 - December 2010

Sales and Operations • Customer Service Manager • Dubai, United Arab Emirates

Responsible for driving business growth by managing and organizing responsibilities across a wide range of services. Manage the growth of consumer demand by meeting & exceeding sales goals; while driving consistency in operations audit compliance.

Responsible for providing outstanding client service.

Responsible for accurately assessing customer needs to recommend the best and healthiest products in relation to lifestyle.

Investigating and solving customers' challenges, which may be complex or long-standing situations

Increase revenue sales by promoting and selling products and services by creating/maintaining customer relationships through delivering full solutions

Established and maintained effective business relationships

Creation of various timely sales reports while maintaining records of customer base

Ability to create a great work culture within an International/Multicultural environment

Strong, efficient and effective communication with customers

May 2008 - April 2009

Human Resources • HR Manager • Supreme Global Transport, Dubai, United Arab Emirates

Managed and organized multiple functional areas within Human Resources including providing technical direction to technical/professional and clerical staff (employees of 500 bases throughout Afghanistan).

Trained staff of 5 on HR related policies and procedures regarding the staff of 500 that were stationed throughout Afghanistan.

Brought awareness to Senior Management in regards to the complications of laws and regulations within Afghanistan to ensure the company was in compliance.

Responsible for ensuring all staff was working safely and ensured that the proper documentation / certificates were within personnel records.

Developed and implemented (SOP) for personnel rules and regulations.

Administered and managed Human Resources-related materials to ensure compliance of employees within each position.

Analyzed, processed, and implemented procedures in assigned functional areas

Responsible for conducting research and statistical analyzes, and continuously initiated recommendations for improvement.

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