Administrative Assistant Customer Service

Cynthia A. McDonald

Toronto, ON

Ph: 416-***-****

***********@*******.***

SUMMARY OF QUALIFICATIONS

Post-secondary trained results-oriented administrative professional with work experience in administration and office support duties and responsibilities in various industry sectors

Strong computer skills with experience using Navision, Oracle, MS Office, Word, Excel, Outlook, PowerPoint and Calendar with accurate keyboarding skills

Strong time management and organizational skills with demonstrated ability to multi-task, effectively prioritize workload and manage competing priorities in a busy environment

Strong verbal/written communication skills and relationship-builder; superior customer service and interpersonal skills to manage fast-paced work environment

Ability to function well independently and as part of interdisciplinary team in professional manner

PROFESSIONAL EXPERIENCE

Executive Administrative Support – Contract, Horizon Media Canada, Toronto July 2018 – Sept 2018

Managed calendar, scheduling meetings and appointments, event budgeting and planning, expense report processing, and provided high level of administrative support ensuring quality service and professionalism at every client interaction

Senior Administrative Assistant- Contract, OntarioMD, Toronto July 2017 – Mar 2018

Scheduled VP and CMO’s daily/weekly/monthly external and internal appointments, meetings, and Skype conference calls

Managed and coordinated team meetings, created meeting minutes, agendas and action items

Supported delivery of presentations, contracts, legal documents, and other confidential information

Managed inflows and handled distribution of communications, VP and Chief Officer calls, product delivery and other teams’ support, prepared correspondence, dictations and communication materials

Administrated executive expense reports and vendor invoices using Navision program, ensuring documentation completed accurately and promptly

Accounts Payable Clerk – Contract, The Hospital for Sick Kids, Toronto May 2017 – July 2017

Administrative Specialist, National Instruments Canada, Toronto Jan 2007 – Mar 2017

Office Administration

Professional response to telephone inquiries, greeting visitors and staff guests, scheduling on-site boardroom meetings and reserving meeting rooms

Competent to receive/distribute all confidential incoming, external mail, schedule couriers, and prepare domestic and international shipment documents

Expert at processing requisitions, purchase orders, ordering of office supplies, business cards, corporate gifts, and awards for annual service recognition

Skilled in managing all off-site/on-site social seasonal events, holiday party and employee appreciation planning

Reserved and coordinated business travel accommodations for Canadian and US visiting employees – ensured that all guests stayed have fulfilled company’s travel cost savings objectives and strategies

Arranged off-site meeting and conferences for branch staff and executive team members

Acted as a liaison with US Customer Education team members to support onsite education and training

Collaborated with IT personnel with technology service account issues of (Mobile, Internet, phone)

Administered the transfer of paper records for archiving and supervised of obsolete records destruction

Accounts Payable support

Reviewed and approved all vendor invoices for proper expense account coding. Prepared monthly invoice and expense report payment spreadsheets for head office accounts payable payment processing.

Processed all branch staff credit card holder expense reports with proper receipts, comments and expense account coding verification and cash expense reports for reimbursements. Managed all new and existing corporate credit cards using a USBank online program.

EDUCATION

Humber College, Etobicoke, ON - Arts Administration, Cultural Management 2005

Ontario College of Art and Design, Toronto, ON – Visual Arts/Theatre studies 2000

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