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Administrative Assistant Customer Service

Lake Hopatcong, NJ
December 30, 2018

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Amelia Stankus

** ********** **, **** ********* NJ 07849

Cell: 201-***-****


Knowledgeable and professional receptionist adept at administrative support and customer service. Over 6 years experience in managing a fast-paced front desk operation. Skills include having an adaptable nature, strong planning, problem solving, analytic, and a solid ability to communicate clearly. Proficient in managing files, maintaining office supplies and directing customers, guests, & vendors. Skills

• Prioritizing projects

• Accounting support

• Routing drivers

• Invoice organization

• Administrative operations

• Check processing

• Dedicated team player

• Self-starter

• Self-directed

• Resolving errors

• Resolving discrepancies

• Deadline-oriented

• Detail-oriented

• Travel administration

• Microsoft Office

• Mail management

• Invoicing and billing

• Cash deposit preparation

• Schedule management

• Multitasking and prioritization

• Multi-line phone systems

• Scheduling and calendar management

• Protecting information

• Maintaining cleanliness

• Detailed meeting minutes

• Managing office supplies

• Data entry documentation

• Organization and efficiency

• Staff motivation

• Knowledge of battery sales

• Directing visitors

• Overseeing office activities

• Quick learner

• Positive

• Client -focused


Interstate Batteries March 2012 to December 2018

Office Associate/Dispatcher

Parsippany, NJ

. Actively managed A/R to maintain acceptable level for operation

. Customer focused

. Knowledge of batteries

. Managed and implemented routing procedures to ensure maximum utilization of manpower.

. Key contact for all complaints received by clientele

. Tracked all preventative maintenance for all our vehicles

. Answered all phone calls and dispatched

. Managed all future battery deliveries to our dealers

. Batched all drivers paperwork from the prior business day

. Entered all checks and cash received and drove deposits to the bank

. Balancing operation's bank account

. Daily filing

. Data entry

. Oversaw office inventory by restocking supplies and submitting purchase orders

. Responded to telephone inquiries from clients, vendors and the public

. Greeted incoming customers with professional approach and provided friendly, knowledgeable assistance.

. Managed clerical needs of company employees, including copying, faxing and file management.

. Set travel arrangements and gathered documents for management and executive staff meeting and trips.

. Managed the daily calendar for all drivers

. Managed all office supplies and inventoried the retail room

. Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items.

. Served as central point of contact for all outside vendors needing to gain access to the building

. Oversaw the administration of New Dealer submissions for new business applications

St. Clare's Hospital April 2003 to August 2010

Outpatient Coder

Denville, NJ

• Maximized efficiency, reduced delinquency and increased accuracy of billing department by developing and implementing system and process improvements

• Ensured quality patient care from admission to discharge through direct supervision of all nursing and ancillary staff

• Chart filing daily

• Electronic scanning of the patient charts

• Delivered medical charts to medical floors for the nurses/doctors

• Picked up all discharged patient charts from the medical floor

• Managed office supplies

• Answered multiple phone lines from inhouse medical floors and patience calling into Medical Records

• In charge of releasing Medical Records to patience and receiving payment

• Pulled charts for the doctors dictations

• Purged files and packaged for storage

• Managed doctors break room with coffee, desserts, fruit, cold drinks and condiments The Harford Insurance Co February 1998 to April 2005 Administrative Assistant

Rockaway, NJ

• Sorted and distributed business correspondence to correct department or staff member

• Received and screened high volume of internal and external communications, including email and mail

• Answered phones and performed clerical office functions

• Maintained all office files, both electronic and hard copies

• Entered all First Reports in our Data Base

Education and Training

Vernon Township High School 1994

High School Diploma

Vernon, NJ, USA

Activities and Honors


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