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Customer Service Assistant

Indianapolis, IN
December 29, 2018

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Joseph Board



Seeking a full-time position that deals Mail Handling. Have four years of IT support involving help desk support, diagnosing, troubleshooting and resolving student, faculty and staff computer issues in academic university setting. Have experience in providing technical support in a call center. Eight years of customer service experience. Have experience in being a Receptionist and mail scanner in an office setting.


The Illinois Institute of Art- Chicago 2010- 2011

Indiana University – Bloomington,

Bachelor of Arts, Telecommunication 2000- 2004

Work Experience

Indiana University’s University Information Technology Services- Bloomington, IN Computer Consultant 2007-2010

• Answering customer questions regarding hardware, software, and supplies in an academic computer lab environment.

• Assisting residents with network connections on their personal computers.

• Reported software and hardware issues to the logistics department that come up in academic computers labs.

• Providing direct assistance to campus housing residents in getting their personally owned computers connected to the campus network via the data jacks

• Monitoring conditions of all lab equipment and supplies during assigned shifts

• Providing consulting in Student Technology Centers (STCs) and Residential Technology Centers

(RTCs) for a variety of software

• Maintaining a positive customer service attitude and a desire to help others Indiana University’s Leo Dowling International Center- Bloomington, IN General Program Assistant 2006-2010

• Worked as an Assistant and Supervisor for events and programs held at the International center. This included monitoring and assisting student with their coffee hours and various other student’s events when they needed help. Also provided assistance and supervision to Faculty sponsored events that were held at the International Center.

• Provided assistant to international students when they had questions and concerns. This included providing information on dates and times for events held at the International Center or the IU campus for international students. Provided information on where international students could turn in or get important documentation.

• Receptionist experience. Greeting guest, students, staff, and faculty that came to the International Center.

Indiana University Purdue University Indianapolis’s UITS Support Center 2012-2013

Provide technical assistance to all Indiana University and IU-supported affiliates over multiple services such as phone, email, chat, and walk-in.

Gave assistance to customers with passwords resets.

Providing assisted to customers on connecting Indiana University’s wireless networks.

Guided customers through adding anti-virus to their personal computers and removing adware and viruses.

Provided information on free software provided by Indiana University and gave assistance in installing the software.

Provided support for student, faculty, and staff accounts, such as emails, locked accounts and setting up first Indiana University’s computing accounts.

Providing technical and troubleshooting support for both Windows and Macintosh desktops, mobile devices, IU central systems, networking, and updating technical documentation in the IU Knowledge Base for both internal and public consumption. United States Postal Service Holiday Term (2014-2015)

Processed Magazines and large envelopes in the flats order.

Worked as a PSE Holiday clerk.

Processed priority mail packaging.

Did sweeping for First Class Mail

Manually sorted mail.

Novitex in conjunction with PricewaterhouseCoopers 2016- present Guest Service Associate

Deliver mail in office area (U.S. mail and packages)

Scan incoming mail (receiving packages) and shipping out packages and mail

Receptionist (Answering Phone calls and open the front door for guest)

Conference room setup and clean up

Restocking office supplies

Provide assistance in print jobs and coping for PWC and its clients.

Assist in retrieving files for record request from the Record’s Room

Provide support for PWC employees and Guest Associates Skills Sets

• Maya

• Photoshop

• Illustrator

• Microsoft Vista and Windows 7

• Mac OSX

• Customer Service Experience

• Call center exprience

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