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Executive Assistant Customer Service

Plano, TX
December 29, 2018

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**** *********** *****, *****, ***** 75023 972-***-****


Exceptional Executive Assistant with 20 years’ experience serving industry-leading companies in the retail and hospitality, leisure and real estate, and oil and gas industries. Energetically partners with executive to achieve goals and objectives with a high level of integrity, confidentiality and accountability. Ability to change direction quickly and proactively anticipates executive’s needs. Assumes responsibility and communicates easily with executive and C-Level executives, clients and board members and contacts.

Skill Highlights:

Calendar Management

Communication with C-Level, Board, Internal and External Counsel, Clients and Vendors

Customer Service for Internal and External Customers

Expense Management using Concur

Issue Resolution



Meeting and Travel using Concur

Microsoft Suite of Products: Word, Excel, PowerPoint

Project Management/Coordination


Visio Standard 5.0


Children’s Medical Center Foundation, Dallas, Texas August 2015 – November 2018

Executive Assistant to the Senior Director of Corporate Partnerships/Children’s Miracle Network/Annual and Employee Giving, the Director of Communications and the Director of Special Events.

Partnered with the leadership and subordinates in fulfilling directives and obtaining goals set within each discipline

Developed/Update/Communicate departmental procedures

Developed/Recommended solutions to existing challenges

Impact the effectiveness of teams by relieving them of administrative duties

Rent-A-Center, Inc., Plano, Texas June 2003 – February 2014

Executive Assistant to the Chairman of the Board/Chief Executive Officer, the President/Chief Operating Officer and the Chief Financial Officer plus the EVPS, SVPS and VPS making up the c-level leadership.

Manages company aircraft for trips, maintenance and invoice payment with aircraft management company

Manage competing priorities with strong organizational skills

Manage corporate credit card

Managed all quarterly board meetings logistics

Manage the calendar; setting up meetings and coordinating schedules

Communicated and supported inside and outside counsel

Communicates and supports Board of Directors on an as needed basis

Proficiency in MS Office (MS Excel and MS PowerPoint and MS Word in particular)

Excellent time management skills and the ability to prioritize work

Excellent written and verbal communication skills

Coordinate travel arrangements, including: reservations, itineraries, and planning

Compose, proofread, organize, and maintain confidential correspondence, reports, and other complex documents, including: presentations, organizational charts, spreadsheets, and databases

Answer, screen, and direct incoming calls, handling issues appropriately and relaying messages

Route incoming mail and prepare all outgoing mail, email, and fax correspondence along with basic administrative duties

Education: Odessa College, Odessa, Texas Associates of Arts

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