SAHIBA K Anand MBA

**** ******* ** ******* ** – *6216 ■ 913-***-**** ■ sahibakanand @gmail.com

CAREER SUMMARY

Experienced business consultant with excellent analytical and problem-solving abilities and exposure to diverse cross functional & cross industry situations. Creative professional and a team player with strong interpersonal and communication skills. Execution driven and results oriented program manager with experience across Finance, Operations, HR and IT implementations.

Selected skills include:

Process Transformation Strategy Ideation and Concept Planning

Cost Optimization Business Plan Development and Validation

Project Management and Team Development Implementation Planning and Assistance

Business/ Management Reporting and Analysis Requirements Analysis and Management

EXPERIENCE

Senior Strategy Manager, Hallcon Corp 08/24/2015 – 03/30/2018

Responsible for leading and supporting a wide range of projects and initiatives for the COO's office; around business strategy and planning, process optimization and cost reduction, organization redesign, new technology initiatives, business performance management, project management and post-merger integration.

Call Center Operations Reorganization and Optimization – Redefined call center operations - organization, process, metrics - to enable higher scalability for operations, better employee engagement, higher customer (internal and external) satisfaction and annualized cost savings of ~20% or USD1Mn+

Redesign Hiring Process – Restructure the hiring organization, redefine and optimize the process to enable better conversion rates, lower lead times, better retention potential, lower costs and better business continuity

Corporate and Business Specific Scorecard – Define a lead indicator based scorecard for the Rail business allowing business leaders to identify opportunities/ concerns proactively. Also constructing a corporate wide scorecard to allow management to have a bird’s eye view across business lines

New Business Launch – Led a cross functional team for planning, executing, monitoring and sustaining new business launch for ~USD 15Mn in a new territory. Coordinated and led efforts across resource planning, contract management, regulatory compliance, asset/ vehicle acquisition and hiring of ~500 people

New Technology Initiatives – Led end-to-end project for launching the new Mobile App and Website for the rebranded company. Managed development partner selection and negotiation, business requirement prioritization and documentation, partner and project management across stages and defining the launch strategy

Reorganization and Optimization of Field Operations – Redefining the organization structure of ~5k strong team to enable better customer service, employee retention, scalability in a highly volatile demand/ supply environment

Performance Improvement and Advisory Manager, Ernst & Young LLP 04/28/08 – 11/25/2013

Responsible for end-to-end management of multiple client projects and relationships, business development, team management and development; and internal knowledge and resource maintenance

Performance Improvement, Process Optimization and Cost Optimization

Finance process optimization and enablement for a large multinational IT and BPO services company offering services in more than 25 countries. Also worked directly with the global Financial Controller to enable setting of global finance enterprise standards, while ensuring adequate local sensitization for customer and regulators

Travel cost optimization for a large IT company with operations in more than 40 countries. Enabled realization of identified potential savings through robust and structured support in implementation across – setting-up a new hospitality division, improving ticketing and budgeting processes, rationalizing policies and enabling higher compliance to policies through cultural and technological change management

Accounts Payable process transformation and alignment to companies’ global process for a leading healthcare, lighting and consumer lifestyle MNC

Working capital management and cash management for India’s leading telecom company’s B2B business

Cost optimization strategy and implementation for one of the leading Indian telecom companies across general and administrative (G&A) expenses and cash management processes

Business/ Management Support, Reporting and Analysis

Financial and business performance analysis and sharing strategic insights on key trends & drivers of business growth for supporting management board’s decisions for India’s largest telecom company

Finance transformation project management at a leading emerging markets financial services group, including initiatives for faster FSCP, increased automation across financial and customer facing softwares, strengthening the procurement and payment process, and cultural change management in the corporate finance team

Concept Planning, Business Plan Development and Validation

Concept planning, service portfolio creation, alliance model, location and branding strategy for a large diversified industrial house for foray into the Wellness space

Formulation of a growth strategy and go-to-market roadmap for a financial vocational institute promoted by one of India’s most renowned industrialist

Strategy ideation, opportunity assessment and service portfolio creation for India’s first ‘Space Design Centre and Specialty Mall’

Transformation strategy and financial feasibility assessment for educational products of Indian stock exchange

Growth strategy and business plan development for a leading education group for their IB schools

Sales force effectiveness evaluation, transformation plan development and implementation assistance for a leading B2B online exchange company to support their growth plans

Growth strategy for a leading Indian telecom enterprise solution provider

Retail model validation, alliance strategy and partner profiling for growth for a leading multinational branded apparel retail company

Senior Underwriting Executive, GE Money 02/02/2004 – 06/29/2006

Responsibilities included Credit Underwriting for State Bank of India (SBI) Cards, fraud control, training & certification. Led a 6 member team of credit underwriters and mentored them for handling multiple sub-processes

Credit Underwriting - Risk assessment and credit line determination for credit cards issued by GE/ SBI

Subject Matter Expert - Core Team member of automation project ‘NAOS’ for developing specifications for facilitating automated credit decisioning, aligning it with the risk module & liasoning with other business functions

Training and Knowledge Development - Developed the first ever ‘Simulated Training Module’ for Credit Decisioning and provided training across departments

INTERNSHIPS

GE Commercial Finance 04/2007 – 06/2007 Project based assessment of credit risk for a potential investment target in steel industry. Responsibilities included assisting the team in developing a financial model & analyzing qualitative aspects like competitive benchmarking and future industry scenario, for a prospective deal.

Also, formulated a standard model for Transmission Costs for GECF Energy and Power investment deals

Larsen & Toubro 02/2007 – 04/2007

Project responsibilities included understanding the key drivers for Employee Engagement & Disengagement at Machinery and Industrial Products Division (MIPD), and assisting the management to reduce attrition levels and increase employee engagement levels. Basis project recommendations multiple changes were planned by HR

HSBC Ltd 05/2003 – 11/2003 Responsibilities included keeping backend clearing operations online for the bank. Assisted the core team in making the process more efficient and enable de-skilling the job to ensure continuity

EDUCATION

Master of Business Administration (MBA) NMIMS School of Business Management, Mumbai, India

Major: Finance

Bachelor of Business Studies (BBS) S.S. College of Business Studies, New Delhi, India

Major: Finance

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