CURRICULUM VITAE

ANIL KUMAR. DEVARAPALLI.

D. No. 9-14-6/4, 2nd Floor,

VIP Road, CBM Compound,

Visakhapatnam – 530 002.

Contact No's: +91-701**-*****

E-mail: ac72tx@r.postjobfree.com

Non-Clerical Staff with 15 years+ of expertise seeking a position in BANKING SECTOR of International Repute or an Individual awaiting a suitable position in middle management in restaurant industry.

PROFESSIONAL SYNOPSIS:

Associate with HSBC, Bangalore/Mysore, INDIA for 16+ years

Graduate-B.A. Political Science

Excellent relationship management skills coupled with effective communication skills as well as having ability to perform better in Banking Sector and Excellent Customer Services as well.

OBJECTIVE OF CAREER:

To secure a challenging position as a team member and to contribute the organization's success using the analytical and management skills with depth of character and sincerity that goes beyond call of duty and with willingness to work with experts to boost my performance and knowledge.

PROFESSIONAL WORK EXPERIENCE:

Worked in HSBC, Jayanagar Branch, Bangalore and Mysore Branches, INDIA for

16 years+ as Non Clerical Staff and Entrepreneur.

HSBC, Bangalore, INDIA:

Since from 19th Jun 2000 till 01st Feb 2006 and

19th Jun 2015 till 30th Apr 2016

(Transferred to HSBC, Mysore, INDIA Branch in between the period).

Worked as a NON CLERICAL STAFF.

Roles and Responsibilities:

Worked in Clearing Department as an Electronic Clearing Service (ECS) Staff.

Worked as a Cashier (Teller).

Worked in Front Office as May I Help Desk Executive.

Job Purpose:

Act as first point of contact in understanding customers’ requirements; provide proper information and directing them to the appropriate service point, thus starting the service process.

Proactively go to the waiting area and help / educate customers to avail other service delivery channels and assist them by demonstrating the usage of alternative delivery channels (ATMs-Automated Teller Machines), Phone, Internet Banking etc.

Ensure that the application forms and other promotional materials are advantageously displayed and provide headline information on the banking products and services to maximize the customer uptake.

Ensure timely contact with the customer to deliver customer requests (cheque books, debit/credit cards, returned cheques and letters) and to track through CRM.

Collect application from client, scan to concerned department in H.O. within official cut-off-times and as laid down in bank’s policy and procedure.

Reconcile inventories of undelivered its, all types of cards/cheque books as per bank’s policy and procedure.

Carry out routine functions like filing of Daily Transaction Ticket Bundles to ensure the quality and timely completion of the work to facilitate the smooth functioning of the branch.

HSBC, Mysore, INDIA:

Since from 16th Feb 2006 till 18th Jun 2015.

Worked as a NON CLERICAL STAFF and ENTREPRENEUR.

Entrepreneurship from 2016 till Feb 2018.

Roles and Responsibilities:

Worked in Clearing Department as an Electronic Clearing Service (ECS) Staff.

Worked as a Cashier (Teller).

Worked in Front Office as May I Help Desk Executive.

Entrepreneur for the years 2016 and 2018.

Job Purpose:

Act as first point of contact in understanding customers’ requirements; provide proper information and directing them to the appropriate service point, thus starting the service process.

Proactively go to the waiting area and help / educate customers to avail other service delivery channels and assist them by demonstrating the usage of alternative delivery channels (ATMs-Automated Teller Machines), Phone, Internet Banking etc.

Ensure that the application forms and other promotional materials are advantageously displayed and provide headline information on the banking products and services to maximize the customer uptake.

Ensure timely contact with the customer to deliver customer requests (cheque books, debit/credit cards, returned cheques and letters) and to track through CRM.

Collect application from client, scan to concerned department in H.O. within official cut-off-times and as laid down in bank’s policy and procedure.

Reconcile inventories of undelivered its, all types of cards/cheque books as per bank’s policy and procedure.

Carry out routine functions like filing of Daily Transaction Ticket Bundles to ensure the quality and timely completion of the work to facilitate the smooth functioning of the branch.

PROFESSIONAL SYNOPSIS and WORK EXPERIENCE:

Individually established and maintaining THE BYTES RESTAURANT in Visakhapatnam, INDIA for the past 2 years.

OBJECTIVE OF CAREER:

To secure a challenging position as a middle management member and to contribute the organization's success using the analytical and management skills with depth of character and sincerity that goes beyond call of duty and with willingness to work with experts to boost my performance and knowledge.

Roles and Responsibilities:

Handling Cash

Day-to-day Operations

Inventory Maintenance (Stock-in and Stock-out)

House Keeping

Handling Kitchen

Customer Care Services

Handling Employee Needs

PASSPORT DETAILS:

Name on Passport : Devarapalli Anil Kumar

Passport Number : S 2633702

Date of Issue : 26/06/2018

Date of Expiry : 25/06/2028

Country Code : IND

ACADEMIC QUALIFICATION:

Bachelor of Arts (Specialization in Political Science) from Andhra University

(Open University), Visakhapatnam, INDIA with an aggregate of 50%.

TECHNICAL QUALIFICATION:

Operating Systems : MS-DOS and Windows Operating System.

PERSONAL DATA:

Name : Devarapalli Anil Kumar

Father's Name : D. Krupa Rao

Date of Birth : 27th Mar, 1980

Marital Status : Married

Sex : Male

Nationality : INDIAN

Languages Known : Telugu, English, Hindi, Kannada and Tamil

DECLARATION:

In view of above said particulars, please give me an opportunity to serve in the organization, above said particulars are true and correct to my knowledge.

Date: Yours faithfully,

Place: (D. Anil Kumar).

Contact this candidate