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Customer Service Sales

Oceanside, CA
December 29, 2018

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Objective: Top performing Warehouse Associate with a strong background in warehouse operations who thrives in a fast paced team oriented environment. Accomplished in optimizing workflows and streamlining inventory. Passionate about materials being optimized to the fullest by ensuring efficiency of tasks.

Summary of Qualifications

Detail oriented with the ability to fulfill responsibilities with minimal supervision

Knowledge of inventory control functions

Experienced in customer relations and troubleshooting customer concerns

Effective time manager with ability to multi-task and prioritize responsibilities

Bilingual in English and Spanish, fluent in written and oral communication

Education / Certifications

Universidad de Oriente, Santiago de Cuba, Cuba

Bachelor Science, Economics-Transport Economics Completed

JAMPRO, Kingston, Jamaica

Inventory and Purchasing certificate Completed

Palomar College, San Marcos CA, United States

Bookkeeping/Accounting Certificate Completed

EEAP, Vista CA, United States

Forklift Operator Certificate Completed


Proficient in Microsoft Word, Excel, QuickBooks, PowerPoint, Access, E-mail and Internet research.


Material Handler Thermo Fisher. July 23, 2018 – Present

• Pick and prepare orders as designated on delivery tickets

• Fulfilling orders and package for shipments

• Work closely with the inventory group by assisting with organizing and maintaining existing inventory

• Staging products based on customer order

Picker/Scanner DJO. March 2018 – June 2018

• Receive and prepare orders as designated on delivery tickets

• Properly document supplies being shipped out

• Pick stock and package for shipments

Shipping Associate Advanced Diabetes Supply. March 2017 – March 2018

• Receive and prepare orders as designated on delivery tickets

• Properly document supplies being shipped out

• Pick stock and package for shipments

• Sort and pack shipments for home deliveries into company vehicles

• Receive returned product shipments, from patient returns and lost/damaged shipments from courier services.

• Troubleshoot all returned product issues

• Prepare, assemble and pack shipments for Sales/Marketing Department

• Receive and sign for incoming shipments/packages

• Stock shelves with inventory, counting and recording as required

• Scan delivery tickets and patient account paperwork

• Help with Month end Inventory counts

Clean and Preparation J & D Laboratories, Inc. March 2013-March 2016

• Monitored gelatin temperature and placement to ensure the correct gelatin is matched with the correct medication.

• Ensure the gelatin is aged and correct temperature for encapsulation.

• Discard any gelatin that was not to company policy and followed all company procedures.

Sales Coordinator APCO COM. EXP. DE AUTO PECAS LTA. Oct. 2008-July 2011

• Assisted in identifying new customers.

• Due to my impeccable customer service, response time and follow we increased our international customer base.

• Created materials to present the product to new international companies/clients.

• Worked closely with the sales team to attain monthly sales targets.

Plant Maintenance Coordinator NMIA Airport Ltd Sept. 2006-Sept. 2008

• Coordinated with mechanics to ensure the maintenance plan was followed.

• Searched and ensured correct spare parts were purchased via locally or internationally for efficient repair times.

Central Store Supervisor. Jamaica Urban Transit Co, Ltd Jan. 2004-Sept. 2006

• Encouraged and motivated staff to complete tasks efficiently.

• Under my supervision, the company saved 30% in purchasing.

• Due to growth in parts the company built two new warehouses.

Purchasing Manager Andre’s Auto Supplies & Service. May 1995-Jan. 2004

• Increased efficiency by focusing on accurate and timely replenishment to maintain a proper level of inventory. Due to this increase the company expanded by two new branches.

• Managed activities of the purchasing and inventory control departments. Purchased auto parts and materials at the optimal price.

• Received and efficiently unloaded shipment materials to avoid extra charges from the delivery company.

• Unpacked, verified quality and quantity of materials against supporting documents (i.e. waybill, bill of lading, invoice). Examined incoming materials, rejected damaged items and recorded shortages.

• Properly placed tags and labels on all incoming items.

• Ensure all materials were returned to proper location at the end of each work day.

• Maintained storage and organization of materials to ensure proper shelving.

• Supervised, participated and completed inventory weekly, monthly, bi-annually and annually.

• Recorded inventory data manually or via computer software.

• Prepared reports of inventory balances, pricing, damaged material and shortages.

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