Cathy Myers

* ******** ****, ******** ** ***** Phone 717-***-****

ac72to@r.postjobfree.com

Objective

To further my career as an IT Specialist

Experience

Network Administrative Associate

DB Schenker – Carlisle, PA 17015

March 2014 – Present

Responsible for tracking over one thousand iMacs, hundreds of printers both company owned and Apple (customer) owned. Asset tagging, recording location and into our Web Help Desk inventory system. Keeping inventory of all peripherals.

Maintain stock levels of all equipment and accessories, printer cartridges and toner. Setup and deployment of all company issued cell phones along with tracking their locations along with movements from one employee to another. Spreadsheet cell phone numbers along with other pertinent information. Reimaging all incoming machines and setup with the necessary software applications needed for the area being deployed to. Setup Dymo, Zebra, Intermec, HP and Lexmark network printers. Place service calls when needed through Ricoh’s automated service website. Programming of wireless and wired Datalogic and Honywell scanners. Troubleshoot software issues and updating machines with the necessary software applications, drivers, etc. Setting up accounts for Apple’s Filemaker application and confirming passwords are changed. Escalate system issues to Apple’s Fogbugz Help Desk ticketing system and when required assist Apple employees with resolution through live troubleshooting using WebEx or Remote desktop. Follow up on our Help Desk tickets and confirm issues are resolved in a timely manner. Coordinate, check ports and plan during Kaizen events for large equipment movements often supervising Kaizen team members to efficiently complete large line moves. Movements of entire lines of equipment when the business needed to improve production. Setup all equipment when expansions occurred. Cabling and miscellaneous duties. Build customer relations with Apple and end users.

Trainer

DB Schenker Carlisle, PA 17015

August 2013] – March 2014

Responsible for training new employees to test Apple products. Track employee progress and areas in which they have been trained. Also responsible for updating work instruction, motivating employee to surpass their units per hour and boost production

Education

High School Graduate

Boiling Springs High School, Boiling Springs, PA 17007

1978

Cumberland Perry Technical School Graduate Graphic Arts

1978

Summary

I have spent the last five years of my IT career at DB Schenker in Carlisle, PA. DB Schenker’s customer is Apple. I went to California when first hired to learn to be a trainer. I assisted with the setup of all IT related machines. Seven months into my position I was offered a position with the IT Department. I am currently taking a COMP Tia course and plan on obtaining my first certificate. I would love to further my career as an Help Desk Specialist and feel that I would do a very good job for Mastronardi Produce. I am reliable, a hard worker and always go above and beyond all expectations.

References

Furnished upon request