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Customer Service Sales

Location:
Mesquite, Texas, United States
Posted:
December 29, 2018

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MR. EUWAYNE DONNELL JONES SR.

**** ******* **

Mesquite, TX 75149 US

Mobile: 214-***-****

Evening Phone: 972-***-****

Email: ac72st@r.postjobfree.com

Desired locations:

United States - TX - Dallas and Fort Worth Metro Area

Work Experience:

I Have 27yrs experience in Automotive Retail Management 3 yrs as a District Automotive retail Manager and currently studying in Loss Prevention as it pertains to Logistics, Supply Chain, Investigative process and procedures,I'm a District Manager with 9 AutoZone Stores and 90 Employees,9 Store Managers with I have direction supervision. I have experience in Program Management, I implemented a Program that gave us the ability to increase sales, improve customer service and improve sales in the Region in which I worked. I introduced 4 new programs, Satellite Transfer, Hub Dept, DIY and Commercial Improvements which increased Sales by 9.5% DIY and DIFM 14.5%,I managed 52 employees in one store that became the test store for this program, I worked with Logistic Team, Cost Analyses Team, Fleet Management Team and the IT Team to address processes that needed to be changed to implement the new computer processes to make system friendly to all employees based on security levels respectively. I also worked with my Management team to implement a training program that gave me the ability to select from my second level managers the most qualified and put them through a 6 month management training program that after a brief selection board appearance,could successfully take own and manage a Store. I was Awarded AutoZone’s Presidents Club member Award on 2 different occasions for being one of the Top Managers in the Region, and O’Reilly Auto Supplies Circle of Excellent on 2 occasions. I have numerous years of experience in analyzing retail P&L (Profit and Loss Statements) and figuring out the reasons for areas of opportunity and putting into place a system that would reduce expenses, increase gross profits and therefore placed 46.5% increase in EBIT YTD.

Pep boys Auto

Arlington,Tx United States

5/2017- Present

Commercial Acct Manager

Meet or exceed weekly, monthly and annual sales and service goals. Develop plans, with management, to achieve these goals and objectives. Develop new customers to meet sales goals.

Maintain knowledge of the company's selling system principles. Ensure all paperwork is accurate and complete.

Develop and maintain positive customer relationships. Serve customer needs at all times in a way that ends in a satisfied customer and a sale for the company.

Assist in the collection of accounts receivable for accounts that require a weekly change and/or are delinquent according to company credit terms.

Develop new ideas that will help improve company image, sales and operations.

Communicate to store and divisional general manager's information observed and gathered in the field regarding customer service and support level, new or existing customers, competitors and wholesale marketing programs.

Implement New HD Vendors into the Market Based on Need and Ability to Gain Market Share Based on Product Availability, Cost Margin, Availability to the Field and Store Locations, Training.

Assist with Bid Process for HD New Customers and with DFW Metro Governmental Entities, Bid initiation, Follow Up, Commercial Account Manager Assignment Based on Demographic needs to make initial contact and fact find needs.

Advise Local and Senior Leaders on the concerns and needs in the Market or Territory Based on Customer and Organization Visits, i.e Need for a Different Type of Product in the market and Partnering with the Sales and Marketing Team .

Communicate Performance Measures and Concerns to Regional and Area teams concerning Local Store Teams to Drive Performance and Meet Sales Goals

Additional duties as assigned.

Knowledge, Skills, and Abilities

Ability to exercise judgment and to work independently.

Strong customer service skills.

Ability to handle difficult customer situations.

Strong verbal communication skills.

Demonstrated consistency, accuracy and follow-thru

Advance Auto Supply

Balch Spring,Tx United States

10/2014 - 05/2017

General Manager

Duties Accomplishments and Related Skills:

Store Manager

●Duties, Accomplishments and Related Skills:

● Responsible for overall store sales goals and service objectives.

● Set the goals and targets of the individual and stores. Responsibilities include interview and hiring of new staff. Provide training and development sessions to the staff. Plan the strategies and policies for the increase of the sales.

● Communicate with Area Managers and Store Managers regarding customer service, sales figures, merchandise levels, presentation, personnel, store audits and operations.

●Recruit, hire, train and develop personnel for retail stores.

●Identify store weaknesses and developed a plan of action to reverse any negative trend.

●Control shrinkage by monitoring store operations and create an environment of awareness.

●Ensure the company profitability objectives are met by controlling payroll and other operational expenses.

●Develop and implement new policies and procedures to ensure standards and profitability.

● Responsible for Total New Store Build out with merchandising team Support on Floor Lay out and POG adjustments.

●Communicated with the NSO General Contractor, Corp General Contractor, City Officials, Advance Corporate, Regional/District staff to ensure stores Grand Opening was not delayed

●Work with Corporate Merchandising, Communication and Logistics Team to ensure a fully stocked and well detailed store was presented to our New Commercial and DIY Customers

●Responsible for the Growing the Commercial business/relationships with the overall of improving sales and gaining market share. Building a strong sales focus commercial team and holding them accountable to executing Commercial Gas2 with follow up calls from GM/CPP.

●Execute the Inventory Management System as directed and completed all processes with I allotted time to ensure strong Inventory integrity.

●Executed change in Company direction to adhere to all Company Strategies and Direction

●Responsible for making sure that Staff reflected the demographics in the community and to make we adhere to a strong atmosphere of respect for both the customer and employee alike.

●Made sure that our customers understood that we were there for them and if at any time they needed our assistance with Battery, Wiper, and any kind of code testing that we were willing and available.

7-11 Corporation

Mesquite, Tx United States

06/2011 – 10/2014

Franchise Owner

Duties Accomplishments and Related Skills

●Complete set up and implementation of all Licenses, TABC, Health (Food Service), LG Propane Gas License, and all Legal License to open and operate business under a DBA and to meet all state and Local Business ethics and Best Practices.

●Set the goals and targets of the individual and stores. Responsibilities include interview and hiring of new staff. Provide training and development sessions to the staff. Plan the strategies and policies for the increase of the sales.

●Communicate with Area Managers and Store Managers regarding customer service, sales figures, merchandise levels, presentation, personnel, store audits and operations.

●Recruit, hire, train and develop personnel for retail stores.

●Identify store weaknesses and developed a plan of action to reverse any negative trend.

●Control shrinkage by monitoring store operations and create an environment of awareness.

●Ensure the company profitability objectives are met by controlling payroll and other operational expenses.

Develop and implement new policies and procedures to ensure standards and profitability

AutoZone Auto Supply

Richardson Texas, TX United States

08/2008 - 04/2011

District Manager

Duties, Accomplishments and Related Skills:

●Supervised 9 Store Managers ranging in location from Lindale,Texas – Dallas Texas (Pleasant Groove Area)

● Each Store Manager had 8-15 Employees each that worked for them.

● Responsible for 8 Commercial Programs (Outside Sales Dept) and a small fleet of 27 delivery Trucks

●Total District Headcount was 90 Employees.

● Set the goals and targets of the individual and stores. Responsibilities include interview and hiring of new staff. Provide training and development sessions to the staff. Plan the strategies and policies for the increase of the sales.

● Communicate with Area Managers and Store Managers regarding customer service, sales figures, merchandise levels, presentation, personnel, store audits and operation

●Recruit, hire, train and develop personnel for retail stores.

●Identify store weaknesses and developed a plan of action to reverse any negative trend.

●Control shrinkage by monitoring store operations and create an environment of awareness.

●Ensure the company profitability objectives are met by controlling payroll and other operational expenses.

●Develop and implement new policies and procedures to ensure standards and profitability.

●Analyze Profit and Loss Statements looking for areas of possible profit gains and or losses/Reason and Solutions Analysis

●Analyze Stores Operational readiness on all levels to include Loss Prevention, Safety, Store POP Execution, Staffing, Training

●Organized and Implemented a Store Manager Driven NEW EMPLOYEE ORIENTATION Program that gave Top Promotable Managers an Opportunity to increase and Show case there Management Skills (Secondary DM Function)

●Assisted in the Implementation of a Upward Bound Program used to Prepare potential Manager Candidates for Selection to Promotion Board ( Secondary DM Function)

●Assisted in the Year End Managers Meeting that show cased the direction of the Company in the Year following and Presentation of Awards to Managers for excellence in Store Operation

●Increased EBIT percent to 46% in a year based on me maximizing the potential to sell project packs with a daily goal and follow up process. ( i.e.) Used Battery Sales and Controllable Supply. With strong accountability and coaching

●Conducted Loss Prevention Audit on All High Risk Stores once a Period and on all None High Shrink Store once a quarter.

●Conducted a Safety Audit on all Stores once a Quarter.

●In 2010 Increased DIY Sales over previous year same stores to 9.3% with a previous year sales of 6.3% and a Commercial Sales Gain of 14.5% over previous years Commercial sales of 9.23%

●Instrumental in helping to located 3 New potential Store Location Canton, Tx, Mesquite, Tx - 2

AUTO ZONE AUTO SUPPLY

Dallas, TX United States

09/2000 - 08/2008

District Leader/Store Manager

Accomplishments and Related Skills:

Duties, Accomplishments and Related Skills:

Responsible for 1 Commercial Dept (Outside Sales Dept) and a small fleet of 7 delivery Trucks, Satellite Hub dept Small Fleet of 4 Trucks Delivering Class 1 product to surrounding Stores

●Set the goals and targets of the individual and stores. Responsibilities include interview and hiring of new staff. Provide training and development sessions to the staff. Plan the strategies and policies for the increase of the sales

●Communicate with Area Managers and Store Managers regarding customer service, sales figures, merchandise levels, presentation, personnel, store audits and operations.

●Recruit, hire, train and develop personnel for retail stores. Identify store weaknesses and developed a plan of action to reverse any negative trend. Control shrinkage by monitoring store operations and create an environment of awareness.

●Ensure the company profitability objectives are met by controlling payroll and other operational expenses

●Introduced 2 Programs to the Dallas Market and increased sales in the Market by 9.5% over same stores from previous year ( Satellite Transfer and Hub Dept)

●Help District manager with Store Audit, High Risk Store Audits, Safety Audits and Help with Training with New Managers

●Total Store Head Count of 56 Employees in Pleasant Grove Area (South Dallas)

Education:

U.S Army Aviation Ft .Eustis, VA United States Jun 1983-Sept 2001

Technical or Occupational Certificate 12/1984

GPA: 3.2 of a maximum 4.0

Major: Aviation Maint Minor: N/A

Relevant Coursework, Licenses and Certifications:

Certified Aviation Aircraft Power train Mechanic

Aircraft Power train Mechanic Ft..Eustis, VA United States

Technical or Occupational Certificate 12/1984

GPA: 3.45 of a maximum 4.0

Major: Aviation Maint

Job Related Training:

Loss Prevention Foundation May 2011 Loss Prevention Qualified, Q & A, and Evidence Storage

Dale Carnegie- Communication/Public Speaking - Sept 2010

East field College- Basic Computer- Jun,2007

References:

Name

Employer

Title

Phone

Email

Duwayne Donnell Jones Military/DLA Disposition Services

Area Manager

785-***-****

ac72st@r.postjobfree.com

Andrea Jones

United Surgical Partners

Scheduler

214-***-****

ac72st@r.postjobfree.com Indicates professional reference

Additional Information:

Awarded AutoZone 2001/2008 Presidents Club Member on 2 different occasion

Dale Carnegie- Effective Communication Best Presentation

AutoZone Leadership Award

Basic knowledge of MS Word, Excel and Power Point

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