Willow Spring, NC *****
ac72sd@r.postjobfree.com
CONTACT
PROFESSIONAL SKILLS
Ability to adapt to situations
Tasks Completion within Deadlines
Quickly learn new technologies
Self-Motivated
Interpersonal Skills
Problem solving abilities
CERTIFICATION
Series 7 Brokerage License May 1988
Series 63 Brokerage License May 1988
A + Core Service Technician Feb 2001
CompTIA A + DOS/Microsoft Windows
Service Technician Apr 2001
CompTIA Network Mar 2001
EXECUTIVE SUMMARY
An energetic and imaginative IT professional who is able to work alongside other talented IT professional in application development to the very highest standards. Proven record of success diagnosing and resolving technical issues. Able to clearly understand problems and find positive solutions through use of critical thinking, problem solving, team work and communication. Superior skill in translating complex and abstract ideas into sound, easily understood financial assumption. Excel in team collaboration and solution brainstorming. Adaptable and flexible problem solver with the ability to anticipate and preempt issues and solves crises with minimal negative impacts. Excellent verbal & written communication skills in English. KEY AREAS OF EXPERTISE
Team Leadership
Clients Needs Assessment
Team Collaboration
Software & Hardware Troubleshooting
Extensive Windows Knowledge
Good Presentation ability
PROFESSIONAL EXPERIENCE
Server Configurations
Advanced TCP/IP Knowledge
Excellent time management
Diligent and detail-oriented
Staff Development & Motivation
Applications troubleshooting
Service Desk\Sr. Analyst Feb 2012 - Present
HCL America – Cary, NC
Notify customer of issue status and follows-up with customers to ensure problems have been resolved satisfactorily
Builds knowledge base for reference for incoming calls and escalation procedures
Maintain statistical reports and documentation
Install Adobe, Outlook, Printers, Java, etc. software for remote users IT Analyst I-II/Desktop Support Oct 2003 - Oct 2010 Wake Technical Community College – Raleigh, NC
Worked with IT Analysts I-II to keep 2500+ computers operational for users and Computer labs
Documented work using School Dude ticketing system
Created many different images for computer labs using Ghost or Altiris, depending on classroom needs
Team Leader and/or Team Member on sizable projects to meet deadlines IT Desktop Support Sep 2003 - Oct 2003 (Contract)
Provided day-to-day technical support for networked and in-house desktop/laptop systems
Performed software updates and hardware upgrades
Ensured a good line of communication with both upper management and team members
Performed other related duties
Temporary IT Desktop Support Jun 2003 - Jul 2003 (Contract)
Worked with Analysts I-II disassembling old computers from computer labs, installing new computers, and cloning images on computers for Fall Semester classes
Replaced defective hardware components and shopped back defective under warranty to vendors for replacement
Performed software updates and hardware upgrades
Performed other related duties
Situated to convey exceptionally powerful inventive answers for business and innovation PERSONAL SKILLS
Ability to work well within a team
Decision making
Strong leadership competencies
High levels of integrity
Great sense of professionalism
Dedication and patience
Very responsible
Flexible
Strong will to learn
Project Management Quality Control & Assurance Application Installations / Upgrades EDUCATION/TRAINING
East Carolina University Bachelor of
Science in Business Administration,
Concentration: Finance
May 1988
Wake Technical Community College
Quality Professional Developments
“Tools of the Trade” Fall 2006
Higher Education Extron Electronics of
Global Configuration
Apr 2007
Altiris Deployment Solution Foundations
Nov 2008
5115 – Installing and configuring the
Windows Vista Operating System
Jun 2009
6294A Planning and Managing Windows
7 Desktop Deployments and
Environments
Mar 2010