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Customer Service Sales

Central Florida, FL
December 29, 2018

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Steven C. Hamel*

407-***-**** 1515 Cherry Lake Way, Heathrow, FL 32746

Senior-Level Financial/Operations Executive

A leader in financial and operations management offers proven success in crafting and executing strategies for growth, turnaround, and startup efforts. Implements action plans for process improvements, market penetration, and channel expansion for multimillion/billion-dollar operations. Excels in leading and building high-performance, cross-functional teams.

Core Strengths

P&L – Budgeting & Forecasting – Financial Analysis & Management – Contract Negotiations – Sales – Client Relations Supply Chain – Mergers & Integration – International Business – Inventory Control – Process Improvement – Startups

Project Management – Cost Controls – Operations – Procurement – QA – Risk Management – Strategic Planning – Manufacturing – Construction – Distribution – Logistics – Sales & Marketing planning & strategy

Select Career Highlights

Headed new product line introduction and spearheaded new sales channel into South America for Shiva.

Achieved 1,000% growth for IKON over six years to bring annual revenue to $70M+ while increasing operating income from 5% to more than 30% with cash flow performance at 150% of operating income.

Drove successful turnaround of Copytronics and resolved long-standing operational and financial issues; achieved 130% of budgeted operating income objectives.

Developed joint manufacturing ventures for IKON in Argentina and Brazil to expand export market potential in Latin America; led presentations and negotiations with high-level government officials.

Led integration issues with multiple mergers that increased BET’s annual revenues from $6M to $40M and expanded the number of branches from 3 to 40 in six states across the Southeastern US.

Professional Overview

CFO/COO The Décor Group 2015-Present

Twenty year old privately-held organization with 300+ franchises in one of four brands with headquarters in Dallas, Texas. Business segments include Christmas lighting, artificial trees and related figurines & illuminations, landscape lighting and permanent outdoor lighting.

Leads financial, human resource, benefits, risk management, IT, order fulfillment, customer service and administrative functions.

Responsible for operations with a heavy emphasis on supply chain and logistics functions.

Responsible for financial reporting, planning, budgeting, forecasting and analytics.

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CFO D’Asign Source 2014-2015

Premier, award-winning, family-owned design-build firm based in the Florida Keys for over 50 years. The company provides real estate, development, architectural, design, build and maintenance services for residential, multi-family and commercial sectors. Design services include interior, exterior and landscaping projects and their construction projects range from $1 million to over $16 million. They also have a retail segment that offers only the highest-end furnishings.

Led financial and administrative functions for this $20M+ business.

Initial focus on cash management and banking relationships.

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Responsible for evaluating and integrating current systems, including Great Plains Dynamics, FRX and Crystal.

Evaluations of existing processes for revamping if necessary.

Responsible for financial reporting, planning, budgeting, forecasting and analytics.

CFO & Executive Vice President Shiva Exports, LTD (acquired Southern Document Specialists in 2010): 2009-2014

Formed office product dealership in 2009 focused on retail, service, and wholesale operations and merged company into Shiva Exports, Ltd. In 2010; owns full P&L accountability for US operations in Dallas, Philadelphia, and Orlando.

Led financial, administrative, and operational functions for a $20M+ business segment.

Provided strategy, tactical, and operations guidance to the company President & CEO.

Developed new sales channels for a new product line targeting the South American market.

Responsible for financial reporting, planning, budgeting, forecasting and analytics.

Chief Financial Officer Republic Industries, Inc.: 2007-2008

Recruited to lead financials for an $80M private equity-owned cabinet manufacturing and installation company.

Headed all accounting, finance, contract management, treasury, risk management, IT, human resources, and working capital management for a 500+ employee organization.

Led financial and operational reporting to the Board of Directors.

Managed banking relationships with all lenders and creditors.

Drove business process improvements and a major system implementation/upgrade.

Responsible for financial reporting, planning, budgeting, forecasting and analytics.

President Advanced Custom Enclosures, Inc.: 2005-2007

Bought a multimillion-dollar specialty structure contracting company and improved performance over two years.

Established new marketing and sales channels and developed a new system of internal controls and job costing; defined and led new methods for QuickBooks implementation.

Obtained specialty structure contractor’s state-wide license.

CFO/COO – Wholesale, Export, & Remanufacturing Division IKON Office Solutions, Inc.: 1997-2005

Recruited to the wholesale, export, and remanufacturing division of this multibillion-dollar, Fortune 500 office solutions corporation; led operations, supply chain, finance, accounting, IT, HR, and administrative functions.

Integrated six US and Mexican operation and manufacturing facilities into a centralized business unit.

Assessed global market activities to identify new avenues for growth and devised a strategic plan to capitalize on emerging markets in Latin America and Asia; defined tactical plans to drive growth in the niche segment.

Acted as Ad-Hock Asia Channel Manager for sales and marketing to propel 700% revenue growth.

Reorganized sales and operational structure to drive revenue and profitability growth in the wholesale sector.

Created standardized operations, finance, HR, and payroll policies and recruited a professional team to transition functions into a centralized operation to support five locations.

Instituted benchmarks for cost control, inventory management, and profitability; utilized information technology to capture key financial data for use in corporate decision-making.

Introduced process improvements that led to 35% inventory reduction and $1M cost savings.

Headed the implementation of MRP9000 manufacturing software in three manufacturing plants in US and Mexico; provided an immediate tool to assess performance and control unit costs.

Director of Finance & Operations CopyTronics, Inc.: 1992-1997

As CFO/Operations Director, managed accounting, finance, leasing, credit and collections, IT, leasing, billing, contract administration, HR, sales, inventory control, distribution, and customer service functions. Directed lending/vendor negotiations, annual budgeting and forecasting, and financial reporting activities.

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Owned direct P&L accountability for a high-growth office products dealer and systems integrator with four locations and $30M in annual revenue; directed 8 managers and 60 hourly staff.

Collaborated with the Chairman of the Board and President to establish annual business plans, financial objectives, and long-term organization development and acquisition programs.

Built an affiliate company founded in 1993 from start up phase to $5M+ annual revenue in four years.

Reengineered critical operating, staffing, and financial policies to save more than $500K per year; proved vital in achieving 50% revenue growth while reducing operating and administrative costs 11%.

Led human resources programs, including “gain share” concept that saved $100K; managed internal personnel audit function to ensure compliance with government regulations and incentive programs.

Created a corporate marketing strategy to transition into systems integration and digital productions launch.

Revamped existing credit facility to provide an improve rate and term while elevating credit limits.

Responsible for financial reporting, planning, budgeting, forecasting and analytics.

Financial Director BET Eastern Region: 1990-1992

Acted as CFO of a US division of a $6B global British construction and industrial equipment rental company; built finance, accounting, HR, and IT organization to support the company’s rapid group and multistate expansion.

Established policies, procedures, and operating standards for budgeting, inventory control, distribution, credit and collections, monthly financial reporting, marketing, forecasting, and cash flow management.

Recruited, hired, and trained the entire finance, accounting, and administrative support staff.

Introduced sound business and financial standards to decrease equipment write-off by $1M.

Merged business units into division headquarters and consolidated functions to save $150K per year.

Responsible for financial reporting, planning, budgeting, forecasting and analytics.

Experienced in start-up, Venture Capital-funded, Private Equity-owned, software, construction, design-build, international, Fortune 250, privately-held, multi-location, distribution & logistics, professional service, equipment rental, dealership, retail, wholesale and sales & field service organizations.

*Career Note: Prior experience includes 10+ years public accounting, including 5 years with Coopers & Lybrand, CPAs with focus on the healthcare, construction, land development and utility industries.

Education & Credentials

BS, Business Administration (Major in Accounting) – Auburn University Certified Public Accountant (inactive)

Member of the American/Florida Institute of Certified Public Accountants (AICPA/FICPA)

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