Medical Representative with more than 25 years of professional experience seeking a new opportunity. Extensive experience leading daily operations, providing excellent customer service, as well as supervising and training teams. Well-developed skills creating reports and other correspondence, working closely with leadership to develop and achieve goals, maintaining confidential files and documents, and developing relationships with employees and patients. Dedicated leader with excellent time management and communication skills and a record of success exceeding customer satisfaction goals in high-stress, fast-paced environments.
Areas of Expertise
Reporting & Record-Keeping
Written & Verbal Communications
Multitasking & Prioritization
Dialysis Access Specialist, Halethorpe, MD July 2004 - Present
Input demographic and medical history in NexGen system.
Coordinate multiple physician schedules with daily care.
Assist nurses in charting
Distribute daily reports to designated facilities.
Analyze and authorize claims and determine plan benefits.
Process claims payments and adjustments for insurances.
Work closely with patients to process claims. Collect necessary documentation and payment information; communicate timeframes and status of claims.
Collaborate with management and colleague to handle complex cases and resolve escalated issues.
Manage incoming calls, emails, and other correspondence.
Provide excellent patient contact over the phone and in person. Answer questions and address concerns.
Consistently achieve monthly audit for insurance verification and referrals
Successfully completed quarterly HIPPA, Company Regulation, and Protection Policy Training.
Dr. Barry Cohen Dentistry, Pikesville, MD October 1992 - July 2004
Managed incoming calls, emails, and other correspondence.
Performed clerical duties, including record-keeping and reporting.
Addressed patient complaints, resolved disputes, and answered questions.
Processed mailing and fax correspondence.
Trained new employees on office systems.
Contributed in meeting team monthly goals and patient care.
Consistently met monthly patient goals.
Developed relationships with patients and encouraged continued services
Eastern Senior High School, Baltimore, MD
High School Diploma, 1982
Business Organization & Management Financial Accounting Risk Management & Insurance
Management Principles Human Resources Management Supervision
Microsoft Word, Outlook, Excel, NexGen