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Manager Customer Care

Location:
Kampala, Uganda
Salary:
$500 per month
Posted:
December 28, 2018

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Resume:

CURRICULUM VITAE

BIO DATA

Name : KATENDE SOLOMON

Sex : Male

Date of birth: 19-01-1987

Nationality: Ugandan

OBJECTIVE: Make work profitable and exciting.

KAMPALA, UGANDA

EASTAFRICA

MOB: +256*********

MOB 2: +256*********

E-mail: ac72od@r.postjobfree.com

ac72od@r.postjobfree.com

HIGHLIGHTS OF EXPERIENCE AND SKILLS

RELATIONSHIP OFFICER (Entrepreneurs’ Financial Centre) Business Appraisals, Business Monitoring, Product promotions and advertising, community mobilizations, counseling and Guidance, Loan recovery skills, Basic accounting (fundamentals).

BRANCH MANAGER (PLATINUM CREDIT LTD)

Administrative branch performance, Team management, Sales tasks and reports, Collection tasks, Customer care.

LOANS OFDFICER (ADVANCE (U) MICRO FINANCE)

Business Appraisals, Business Monitoring, Product promotions and advertising, community mobilizations, counseling and Guidance, Loan recovery skills, Basic accounting (fundamentals).

OPERATIONS MANAGER (Pay Max ltd)

Business reporting. Terminal repairs and maintenance, Customer care, Financial reporting

ASSISTANT CODINATOR (Bugema University)

Daily administrative operations, Career guidance, Basic Accounting EDUCATION

YEAR INSTITUTION CERTIFICATE RELATED

COURSEWORK

REMARKS

2013 C.P.A. C.P.A. - On Going

2009 -‘12 Bugema

University

BBA (Production and

Operations

Management

Business Research:

Credit risk and Sustainability

of Selected credit institutions

in

Luwero District

2nd Class Upper

2004 -‘05 Katikamu

S.D.A.

Uganda Advanced

Certificate of Education

History

Economics

Geography

Divinity

Passed on Merit

2000-‘03 Bugema

Adventist

S.S.

Uganda Certificate of

Education

Passed in Division

Other specified trainings:

Entrepreneurship and Business skills program conducted by enterprise Uganda

Business research symposium: Valid and viable applied research methods

WORK HISTORY

TIME TITLE WORK PLACE DESCRIPTION OF DUTIES

2017-2018

Relationship officer

EFC (u) ltd

• Product promotions

• Business appraisals

• Customer relationship management

• Loan recovery

• Re-capitalization analyses

2016 Branch manager Platinum credit • Administrative branch performance

• Team recruitment

• Team management

• Sales tasks and reports

• Collection tasks

• Customer care

2016 Loans and Business

Consultant

Freelance • Advise on loan acquisition

• Loan recovery

• Capital investments

• Loan facility referrals

• Financial management

• Risk and insurance operations

• Operations management and systems

• Organizational Behavior

• Change Management

• Database Management

2014-‘16 Loan Officer AUMF • Product promotions

• Business appraisals

• Customer relationship management

• Loan recovery

• Re-capitalization analyses

2014 Operations

Manager

Pay Max Ltd • Client mobilizations

• Product promotions

• Terminal Repairs and

Maintenance

• Weekly performance reporting

• Customer care

2011 Trainee Gulf

resources

• Plant Maintenance

• Hazard identification

• Risk assessment

• Procurement processes

• Production processes

• Operations Management

2008-

‘09

Assistant Co-

ordinator

Bugema

University

• University promotions through

community mobilizations

• Daily Administrative Operations

• Basic Accounting

F: SPOKEN LANGUAGES.

• English –fluent (written and spoken).

• Luganda- fluent (written and spoken).

• Swahili-fairly spoken but comprehended.

G: HOBBIES.

• Beating deadlines

• Athletics and recreation

• Engaging in professional discussions

REFERENCES

1) DENIS KUSAASIRA MANAGING

PARTNER ABMAK

2nd Floor, Legacy House

38B Windsor Crescent, Kololo

P.O Box 30330

Kampala, Uganda

Tel: +256 (0-414-***-***

Fax: +256 (0-414-***-***

www.advocates-kusaasira.org

2) Ms. TUSHABE CLARE

ADMINISTRATOR PLATINUM CREDIT LTD

4thFloor-PrimePlaza,JinjaRoad,Kampala-Uganda

Tel:+256********* +256*********

Cell:+256*********, +256*********

Website: www.platinumcredit.co.ug

P.O. Box 27328 Kampala, Uganda.

3) Mr. KATABIRA DANIEL

BRANCH MANAGER ADVANCE MICRO FINANCE LTD

Tel: +256*********, +256*********

P.O. Box 6529 Kampala, Uganda.

TEL: +256782

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