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Administrative Assistant Customer Service

Las Vegas, NV
December 29, 2018

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*** ********* ***, *** *****, NV 661-***-****


Over 20 years of office administration experience as an Air Force Dispatcher, Company Admin, Supervisor and Manager, both as an Air Force Veteran and retail specialist and Licensed Auto and Casualty Insurance Agent. Excellent written and communications skills to include proficiency in Microsoft Office Programs such as Microsoft Word, Excel, Outlook and Project. Skilled in resolving procedural, operational and other work-related problems. Possesses top-notch analytical and problem solving skills in dealing with individuals and team development. Detail oriented with vast organizational skills and an ablility in idenfying operational goals and recommending both process and alignment changes to support those goals. Proven ability to effectively work with diverse teams, drive and motivate productivity. Able to plan and organize work, yet be highly adaptable to change. Strong at multi-tasking while meeting all deadlines. Leader in creating outstanding team culture, and developing teams who are successful and highly motivated to do their job. Knowledgeable in administrative procedures to include creating reports and other documents utilizing Microsoft Office, and handling a variety of tasks in order to ensure that all interactions between the organization and others are positive and productive.


Masters of Business Administration in Human Resource Management, Keller Graduate School of Management, 2016

Bachelor of Science Degree, Social Science from Chapman University, May 2006

Associates Degree in Security Administration from Community College of Air Force, August 1999

Rated 10-point Retired Veteran

Areas of Strength

Clear and procise communication with managers to facilitate the efficient operation of the organization

Compliance with professional standards

Enforcement of policies, procedures & programs aligned with organizational goals

Answering, screening and transfer inbound and outbound phone calls

Familiarity with email, word processor programs and other common computer software

Ability to work well in a team environment, while maintaining patience and a calm demeanor

Scheduling and coordinating meetings, appointments and travel arrangements for managers or supervisors

MS Office Suite, MS Project; Customer Service Software Programs, and various other computer programs

Typing speed of 60 words per minute

Professional Associations

Member of Society for Human Resource Manager (SHRM)

Prior Vice-president of Student Veterans of America at DeVry University

Supporter & Participant of Spartyka Wounded Project

Prior Team member of Home Depot’s Team Depot for Community Assistance Projects



Licensed Property and Casualty Insurance Agent/Senior Leadership Consultant/Subject Matter Expert

Provides policy servicing and policy adjustments for clients in over 44 states

Explains the differences in policy specifics so clients can make informed decisions about their purchases

Utilizes multiple computer systems to service auto, renters and valuable personal property policies

Mentors and provides personal development and guidance for 16 direct subordinates to improve client satisfaction; improving quality assurances scores by 20% in two months


Administrative Assistant

Performed general clerical duties to include but not limited to: photocopying, faxing, mail distribution and filing

Provided support to managers and employees, assisting in daily office needs and managed company's general administrative activities

Inputted product identification data into computer system and sorted product to inventory specified

Created and modified various documents to include shipping forms and inventory using Microsoft Office

AMAZON, CHESTER, VA/NORTH LAS VEGAS, NV November 2015-October 2016

Order Picker/Customer Returns Processor

Identified customer orders utilizing a handheld scanner to identify incoming material orders, find those materials on the shelves and deliver them to the loading area

Efficiently picked customer orders for shipment, ensuring accuracy of orders for shipment

Filled customer orders and meets company standards for safety, security, and productivity

Accurately identifies and inputs information about returned product, utilizing a computer, adhering to company policy and specifications

BEST BUY, COLONIAL HEIGHTS, VA August 2014 - March 2015

Multi-Channel Sales Associate

Engaged customers using selling skills to build complete solutions while maintaining a balance of high velocity and high service

Used sales tools including online learning to drive profitable growth exceed department goals

Answered questions and resolved customer issues

Provided peer feedback & coaching to Sales Assistants to improve business results and customer experience

Acted as peer leader to Sales Consultants to ensure friendly and professional interaction with customers

HOME DEPOT, COLONIAL HEIGHTS, VA August 2007 - Sept 2014

Retail Specialist

Provided customer service to 100’s of customers daily; directed, demo’d & conducted maintenance on rental tools

Mentored & trained new personnel on duties and responsibilities on renting and maintenance of small and large tools and machinery

Assisted customers in multiple departments to include flooring, hardware, appliances, garden and tool rental

Knowledgeable and efficient in Home Depot computer programs and conducted special orders for customers.

Head cashier; provided direction for front end, completed approvals, ensured accurate management of daily cash accounts to include counting money

US AIR FORCE May 1994 - June 2007

Manager/Supervisor/Emergency Dispatcher

Managed law enforcement and security operations of 60+ on-duty Security Forces Non-Commissioned Officers and Airmen daily

Conducted and scheduled training on duties and responsibilities of assigned personnel; improved personal development

Mentored, counseled, disciplined, directed, disseminated and gathered information for superiors

Supervised and monitored subordinates job performance; ensured compliance with job and safety standards

Prioritized and assigned work to subordinates to ensure proper staffing and work completion

Developed and implemented procedures for the protection and loss prevention of military and civilian property to include money and equipment

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