Business Analyst
Resume:
Andrea Garber
Harrisburg, PA 17112
ac72ma@r.postjobfree.com
Objective
Experienced Software Tester looking to re-enter workforce after trying retirement and deciding against retirement.
Professional Overview
Talented, driven, result-producing individual with a proven record of accomplishments quality assurance software testing, planning the development of software products, and supporting business goals and objectives. Solid leadership skills with the ability to establish, analyze, and prioritize multiple requests and needs that will allow the development of solutions and recommendations for review to management.
Areas of Strength:
Software Testing
Strong analytical skills
Web content management
Patch management
Structured query language (SQL) expert
Strong collaborative skills
Document management
Excellent problem-solving skills
Project Quality Control
Streamlined QA process to increase efficiency and reduce new product rollout time by one week.
Collaborated with small team to design and implement enhancements for 14 projects which resulted in a accomplishments of 30%
Quality Control
Increased database security and cost efficiency by 5%.
Requirements Analysis
Completed business requirements analysis including the evaluation of systems specifications for client Web site two weeks ahead of deadline.
Strategy and Planning
Developed and communicated Web site usage, security policies and standards to all users.
Established policies and procedures for publishing Web pages and applications in conjunction with content creators and sales staff.
Work History
3/2015 – Present
Retired/Living in Harrisburg Area
10/1989 – 2/2015
PHEAA/American Education Services
Quality Analyst
Manually test software on web and legacy systems for public sector applications focused on state higher education funding for public sector employee use
Utilized Test Director to log defects and write test scripts for software testing team
Testing of upgrades and fixes within defined deadlines.
Support application issues and project tasks
Technical Skills
Testing tools: Quick Test Pro, Test Director, Visio, PVCS Tracker, Visual Intercept
Platforms: Windows XP/2000/NT, Linux, UNIX, Legacy, Waterfall, DB2
Languages: SQL, XML, HTML, Java, Visual Basic
Web Servers: WebSphere, WebLogic
Software: Microsoft Office suite, MS Project
Business Analyst II 3/2006 to 10/2009
Ensure that all issues are logged promptly and accurately with detailed up-to-date information
Review outstanding issues daily to assure that troubleshooting and resolutions are current.
Deliver high-quality artifacts such as business process models, use cases, user stories, context diagrams, business rules, data dictionaries, requirement packages, user interface models/mock-ups, opportunity summary presentations, executive summaries, requirements management plans, technical specifications, BA work plans, and others as needed.
Maintain awareness of the rapidly changing environment and recommend cost efficient techniques.
Recognize potential areas where policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion. Submit recommendations as appropriate.
Testing of upgrades and fixes within defined deadlines.
Support application issues and project tasks.
Act a liaison between users and vendors to develop requests for additional reports and/or
Ensure customer satisfaction by responding in a timely manner to all issues reported to the Help Desk. This support includes, but is not limited to, computer or peripheral hardware and software, network connectivity issues, as well as any systems in use.
Ensure that all issues are logged promptly and accurately with detailed up-to-date information.
Ensure timely escalation of customer problems by documenting the impact to the customer by assigning an appropriate priority and resolution target. Initiating escalation, as appropriate, to ensure management awareness of problems that are severe in nature or that are exceeding documented targets.
Review outstanding issues daily to assure that troubleshooting and resolutions are current.
Recognize potential areas where policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion. Submit recommendations as appropriate.
Participate in relevant information-sharing activities.
Monitor and report on any security violations related to the unwarranted access to corporate data
Deliver high-quality artifacts such as business process models, use cases, user stories, context diagrams, business rules, data dictionaries, requirement packages, user interface models/mock-ups, opportunity summary presentations, executive summaries, requirements management plans, technical specifications, BA work plans, and others as needed.
Ability to deliver information on RFP’s whether it be at a state or federal level
Experience working large and complex projects throughout the SDLC
Management Technician 5/2001 to 2/2006
Maintain existing documentation for system processes and procedures.
Recognize potential areas where policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion. Submit recommendations as appropriate.
Participate in relevant information-sharing activities.
Ensure customer satisfaction by responding in a timely manner to all issues reported to the Help Desk. This support includes, but is not limited to, computer or peripheral hardware and software, network connectivity issues, as well as any systems in use.
Ensure that all issues are logged promptly and accurately with detailed up-to-date information.
Administrative Assistant 6/99 to 4/2001
Manage workflow by assigning tasks to other administrative employees daily, ensuring that deadlines are met, and work is completed correctly
Assist in training staff members
Implement and monitor programs as directed by management, and see the programs through to completion
Generate memos, emails and reports when appropriate
Clerk 3 2/1994 to 5/1999
Respond to questions and requests for information
Answer incoming calls
Assist in training staff members
Implement and monitor programs as directed by management, and see the programs through to completion
Generate memos, emails and reports when appropriate
Excellent verbal and written communication skills
Clerk 2 10/16/1989 to 1/1994
Provided accurate and appropriate information in response to customer inquiries
Promptly answered telephone calls to reflect professional corporate image.
Provided a high level of customer service and client relations based on outstanding communication and interpersonal skill
Excellent verbal and written communication skills
Ability to multi-task in a fast-paced environment
2/1989 – 10/1989
ABLE, Employment Agency
Client: PHEAA
Provided a high level of customer service and client relations based on outstanding communication and interpersonal skill
Excellent verbal and written communication skills
Basic accounting skills
Familiarity with inbound marketing best practices
Properly direct inbound calls in phones queues to improve call flow.
Made reasonable procedure exceptions to accommodate unusual customer requests
Demonstrated mastery of customer service call script within specified timeframes
Education
Susquenita High School, Diploma Awarded
References
Vance Eppley 717-***-****
Anna Rankin 717-***-****
Contact this candidate