Debbie McFarlane
Midland, TX *****
Email: ac72m0@r.postjobfree.com
Telephone: 603-***-****
Revenue Cycle Supervisor (Business Office Manager)
Texas Oncology
Midland/Texas September 2017-present
Responsibilities:
Supervises daily business functions of the patient visit from point of entry to accurate adjudication of patient’s accounts; includes overall coordination of front office duties to include appointment scheduling, check-in, & copay/coinsurance collection, insurance eligibility processes, charge processing, claim submission & processing, payment processing, collections & A/R management, denial management, reporting of results & analysis, concurrent, and retrospective auditing, proper coding, credentialing, customer service relative to revenue cycle;
Regularly audits staff’s work to ensure compliance; includes guiding individuals and teams toward priorities, clarifies roles and responsibilities of other, coordinates resource to meet objective;
Develops, implements, & maintains revenue cycle training materials. Conducts training of systems, government regulations, etc.
Business Office Manager
Hogan Park Nursing & Rehabilitation
Midland/Texas May 2014-May 2017
Responsibilities:
Imputing daily census into corporate computer system;
Maintaining Resident Trust Fund and balancing monthly;
Recording cash receipts in proper resident account;
Maintaining necessary billing and financial information in resident business file;
Accomplishing month-end closing & reporting necessary information;
Performing & coordinating collection efforts with Administrator;
Maintaining accurate records of payer sources; explaining bills to resident/family as needed;
Performing verification of payer source(s) before resident admission to insure facility receives maximum reimbursement
Maintaining system for recording A/R;
Knowledge of reimbursement system, allowable services, & documentation required to insure billing accuracy
Maintaining confidentiality of information,
Maintaining effective communication with residents, families, and facility staff;
Ability to meet deadlines for billing and reporting
Patient Accounts Supervisor
Brattleboro Retreat
Brattleboro/Vermont August 2011-February 2014
Responsibilities:
Supervision of the operational activities of the Patient Accounts Department, including the personnel functions of hiring, training, assigning work, monitoring, coaching, and disciplining personnel;
Billing and collections of approximately $4 million/month in insurance and patient receivables;
Facility and clinician credentialing;
Ensuring that all policies and procedures were updated and implemented in compliance with state and federal regulations and hospital mandates;
Interacting with department managers, medical staff, and other hospital personnel to ensure the optimal operation of the patient accounts department;
Preparing periodic financial reports related to patient account activity;
Acting as liaison with external vendor partners for billing and collection services, patient statements, electronic remittances, and claims submission;
Overseeing bank deposits, cashier function, and claims cases;
Preparing periodic financial reports related to patient account activity;
Overseeing Medicare and Medicaid reports and logs.
Senior CIF Representative
People’s United Bank--Operations Center
Brattleboro/Vermont April 2010-August 2011
Started as a temporary---responsible for: correcting customer addresses;
Permanent hire September 2010--responsible for: notifying Loss Prevention of suspicious activity in address changes & if an account was opened with a ‘bad address’;
Responsible for updating customer records & verifying proper documentation present; if documentation not available, called/emailed bank employees to track down documentation;
Responsible for “help-desk” calls in which bank employees call for assistance with customer issues as well as directing them to proper departments if I was unable to assist.
Store Manager
Cash Biz
Odessa/Texas October 2009-December 2009
Responsible for: daily banking forms and bank deposits;
Taking loan applications and decision making regarding those applications;
Field and telephone collections;
Marketing to bring new clients into the store;
Superior customer service to retain existing client base;
Recruiting/hiring/training office staff.
Office Manager
Jones Bros Dirt & Paving
Odessa/Texas September 2008-November 2008
Responsible for: recruiting/hiring/training/directing/supervising office staff of 8;
Scheduling projects and budgeting time required to meet deadlines;
Determining labor requirements and dispatching workers to work sites;
Preparing contracts and negotiating revisions, changes, and additions to contractual agreements with architects, consultants, clients, suppliers and subcontractors;
Interpreting and explaining plans and contract terms to administrative staff, workers, and clients, representing the owner or developer;
Obtaining all necessary permits and licenses;
Inspecting and reviewing projects to monitor compliance with building and safety codes, and other regulations.
Administrative Assistant
Southwest Retina Eye Center
Odessa/Texas Jan 2008-September 2008
Responsible for: preparing daily reports, banking forms, and depositing daily receipts;
Aging insurance reports and following up on overdue collections;
Weekly patient billing, auditing daily super bills, monthly patient recalls;
Preparing requested documents for legal professionals and insurance companies;
Assisting in pulling and filing charts and in the daily preparation of charts;
Answering telephones, booking appointments, verifying insurance information.
Practice Manager
Clark Chiropractic Clinic P.C.
Odessa/Texas April 1976-September 2007
Started as file clerk & worked my way to Office Manager and then to Practice Manager;
Responsible for: Billing and collections;
Full charge bookkeeping & preparation of bi-weekly payroll;
Assisting accountant in preparing quarterly and annual tax documentation;
Recruiting/hiring/training/termination of employees;
Budget management, patient relations, and ordering of supplies;
Preparing requested documents for legal professionals as well as insurance companies.
EDUCATION
Probationary Teacher Certification-State of Texas
School Degree Location
UTPB, Odessa, Tx Campus, Master's Degree Program (did not complete)
Odessa - Texas - US
UTPB, Odessa, Tx Campus, Bachelor's Degree Odessa - Texas - US
UTPB, Odessa, Tx Campus, Bachelor's Degree Odessa - Texas - US
Odessa College, Odessa, Tx, Associates Degree Odessa - Texas - US