I seek the opportunity to offer positive attributes of customer service, business administration, account and sales support for the mutual benefit of others fulfilling both the business and customer needs.
SKILLS / TRAINING:
Microsoft Office, Excel, PowerPoint, Outlook,
Sales Force, Share Point, CSG & Icoms Billing Systems, C-Vent, Client-x
Office Administration, Customer Service, Time Management, Leadership Skills
Universal Service Administrative Company. USAC - Program Overview Training
California Teleconnect Fund. CTF – Program Overview Training
Paso Robles Chamber of Commerce Ambassador (2013-2014)
Atascadero Chamber of Commerce Ambassador (2010-2013)
Front Office Receptionist (2016-2018)
Duties: Responsible for Client Care with empathy and compassion. Multitasking medical data entry, answering phones, scheduling appointments and surgeries, billing/payment entry, RX labels & prep, medical chart notes and verification of accuracy.
MARTIN RESORTS / PASO ROBLES INN 1103 Spring Street, Paso Robles, CA
Sales Manager (2011-2013)
Duties: Responsible for Event Sales on property meeting corporate set revenue goals. Managed sales agreements for new upcoming major events and retuned venues. Attended all community events, wedding shows, business expos, and offered site tours for all potential clients completing their vision for their event site. Followed up with hotel sales leads captured from C-Vent. Secured room blocks and planned team building experiences for business clients
Sales Assistant (2010-2011)
Duties: Responsible for supporting the Sales Manager with implement of data entry, filing, answering phones, scheduling meetings, and office reception.
CHARTER COMMUNICATIONS / CHARTER BUSINESS 270 Bridge St - San Luis Obispo, CA
Major Account Administrator (2006-2009)
Duties: Responsible for the retention of existing Commercial Fiber Accounts. Provided quality customer service, contract renewals with electronic data storage, coordinating construction projects with respect to portfolio meetings, expense reports, timelines, materials, and problem solving. Managed client collections, product information, department reception, and liaison for USAC & CTF funding support.
Customer Service Representative (2001-2006)
Duties: Responsible for quality customer service in a call center environment. Supported Atascadero Cable Store independently for three years providing public customer service with implement to residential cable related products, sales, payments, billing concerns, and banking.