Customer Service

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*** ******* *****, ********, ** ***** H: 704-***-**** C: 704-***-**** ***********@*****.*** Account Manager accomplished in managing customer service for numerous top accounts while simultaneously exceeding sales goals on new and existing products. Results-oriented Customer Service Professional who excels at uncovering Customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals. Friendly, enthusiastic and consistently meets customer service satisfaction goals. Calm and level-headed under duress

Documentation procedures expert

Customer Service Driven

Customer Service

Documentation

Multi-tasking

reception

Enthusiastic yet professional demeanor

Account Information Maintenance

Quick problem solver

Strong Multi-tasking Abilities

Data Entry Skills

Data Entry

marketing

problem solver

telephone

Order and Invoice Processing

Sales

Sales Account Manager, 04/2017 to 10/2018

Specialty Pet Products – Charlotte, NC

Resourcefully responded to customer requests for products and information. Assisted customers promptly and politely via telephone. Answered customer questions and offered details about products while efficiently processing orders and managing account details.

Received and managed 85+ phone calls per day to answer clients' questions, solve problems, inform customers on product launches and direct calls to appropriate departments. Contacted customer to follow up on purchases, suggest new merchandise and inform on promotions. Recommended alternative items when product was out of stock. Chiropractic Assistant/Front Desk, 08/2009 to 04/2017 P S

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Carolina Family Chiropractic – Charlotte, NC

Treated adult and adolescent patients suffering from neck, back, pelvic, shoulder, elbow, wrist and hip pain with therapy.

Instructed patients about nutritional supplements, exercise, lifestyle changes and ergonomic factors in their daily activities.

Executed radiological examinations, including musculoskeletal radiographs, cervical and lumbar series, chest PA and lateral views and rib series.

Recorded and filed patient data and medical records. Scheduled appointments in conjunction with specialized therapies. Directed patient flow during practice hours, minimizing patient wait time. Receptionist, 09/2008 to 07/2009

Waxhaw Animal Hospital – Waxhaw, NC

Managed the receptionist area, including greeting visitors and responding to telephone and in- person requests for information.

Maintained the front desk and reception area in a neat and organized fashion. Responsible for marketing inventory.

Computer Room Technician

The Home Depot – Matthews, NC

Processed payroll, electronic deposits and employee pay adjustments. Responsible for all price changes and inventory control. Handled cash and deposits using the proper accounting procedures and documentation. High School Diploma: 1986

Piedmont High School - Monroe, NC

Certified Chiropractic Assistant Certified Chiropractic X-Ray Technician Served as Head of the Employee Morale Committee at The Home Depot Chosen to write the monthly Home Depot Newsletter describing store events.

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