Detail Oriented Leader experienced in leading teams to successes by demonstrating self-motivation, high energy, attention to detail, while focusing on operations.
adept in achieving operational objectives by contributing ideas and recommendations to help improve upon operations, while continuing to keep up with rigorous expectations daily.
skilled in maintaining and expanding customer base, supervising staff, recruitment, and forecasting requirements
to meet regional objectives.
Computer Training Academy
Diploma: LAN Technician
Certificate: CNE Prep
Sawyer Business College
Diploma: Certified Computer Technician
RFI SECURITY SYSTEMS
January 2017 – Present
CCTV Installation and programming of burglar alarm, fire alarm, CCTV and access control systems.
Provide service and support enabling system inspections, maintenance and troubleshooting.
Respond to service requests, diagnose and troubleshoot system faults; adjust, repair or replace components as required.
Respond to emergency situations during and after hours to resolve immediate safety concerns
Prepare accurate service records/invoices for all work performed, parts & materials used and explain the cause of failure and the solution with the system.
Maintain excellent customer service with service issues and provide proper system use and feature explanations as needed.
December 2014 – December 2016
Manage Warehouse and Inventory functions. .
Review and verify bills of lading.
Administer document control process.
Train staff in warehousing, inventory and logistics procedures
T & Z Solutions
October 2012 – December 2014
Design and installation of complete home, small office and business surveillance and presentation systems
Custom PC builds
Touch screen control systems
Complete customer education
BSIS Alarm Company Employee (ACE) License 8/18 - 8/20
Extensive Technical Skills
Relationship Building Process Improvement Performance Management Planning/Negotiations
Problem Analysis/ Resolution Intercommunications Profitability Management Staff Management
Building Operational Excellence
Technical Support Specialist
Pearson School Systems
June 2010 – September 2012
Provide outstanding technical support for a large scale school information system as a Technical Support Specialist.
Understand, operate, and troubleshoot the application, and assist customers with day to day operation and overcoming bugs and known issues.
Software and hardware troubleshooting including the application, servers, and clients in Windows and Mac OS X environments.
Adhere to strict security procedures and customer confidentiality measures.
Ability to walk customers through processes and procedures in an easily understandable manner.
Full documentation of all cases, providing excellent descriptions, reproduction steps, and troubleshooting procedures.
Technical Support Specialist
All Data Corporation
October 2007 – December 2009
Username and password recovery, firewall settings & exceptions, modifying anti-virus settings, cookie and internet option configuration.
Installing software, resolving HW/SW conflicts and driver issues
Customer education on SW usage, navigation and configuration including identifying and resolving HW/SW issues.
Generating and implementing encrypted key codes for use with HW keys.
Creation and implementation of mapped drives for data storage.
Identifying conflicts with database initialization.
Template matrix formatting for management SW
Creating and tracking call records. Generating and tracking RMA’s.
Creating new accounts and retrieving data from current/past accounts.
Creating and tracking shipping orders for RMA’s.
Experienced and resourceful Manager with the ability to influence, lead and successfully impact financial results for the organization. Focused on driving the execution of key strategic initiatives while delivering high-impact solutions, ensuring that key deliverables are met on time and within budget.
WORK EXPERIENCE CONTINUED
References Available Upon Request